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Bank Systems & Technology August 16, 2010 Matt Gunn	Customer-Centered Banking is the Future, Author Says Brett King discusses his book Bank 2.0 and the future of banking.
Bank Technology News May 2011 John Adams	A Strong Cell Banks are ready to offer expanded mobile services, and customers are getting comfortable with the channel.
Bank Technology News June 2010 John Pyrovolakis	Innovators: A Call to Action The Innovation Accelerator wishes to leverage great and innovative technologies developed in our nation's research universities and federal research labs on the strength of federal funding to empower our nation's banking industry.
Bank Systems & Technology May 4, 2010 Matt Gunn	Wells Fargo Expands Popular Small Biz Mobile Banking Program The bank has been seeing double-digit growth every month for for its small business mobile banking offering.
Bank Systems & Technology August 24, 2010 Matt Gunn	Bank of the West Launches Mobile Banking New SMS-based service available to Bank of the West online banking customers.
Bank Technology News March 2010 Daniel Wolfe	Channel Surfing When Wells Fargo offered text-message banking services to both online and non-online banking customers in a recent offering, it revealed a major step in distinguishing mobile from Web banking, a goal long discussed and now being put into practice.
Bank Systems & Technology September 17, 2007 Nancy Feig	Age Matters When it Comes to Channel Preference Though generational differences greatly influence consumers' banking behavior and young consumers have a clear preference for online banking, traditional channels still are important for servicing all generations, two recent surveys suggest.
Bank Systems & Technology May 26, 2009 Maria Bruno-Britz	Financial Crisis Will Speed Adoption of Mobile Banking TowerGroup research shows that 2009 will be the year m-banking goes mainstream as consumers seek more immediate access to their financial status.
Bank Systems & Technology August 12, 2010 Matt Gunn	KeyBank Deploys Mobile Money to All Customers KeyBank is one of the first banks in the United States to roll Mobile Money out -- which enables various mobile transactions -- to all of its customers.
Bank Technology News May 2010 Rebecca Sausner	The State of Mobile Banking 2010 2010 will be remembered as the year that implementing mobile banking moved from being a get-on-the-bandwagon trend to table stakes in the American retail financial services market.
Bank Systems & Technology July 9, 2009 Maria Bruno-Britz	Jibun Bank Takes Direct Banking to the Mobile Phone Japan's Jibun Bank uses the mobile phone as its primary delivery channel.
Bank Systems & Technology December 23, 2007 Nick Holland	Forecasts Underestimate the Growth Potential for Mobile Banking Services in the U.S. Even a relatively muted uptake of mobile banking services among mobile subscribers can result in impressive numbers in the U.S., where mobile subscriber penetration has reached more than 80 percent of the population.
Bank Technology News July 2011 Howard Rubin	IT Austerity Is A Mistake With the intensity of technology in banking, it should be clear that the innovation "engine" of the sector must have continued funding and is the ultimate competitive focus.
Bank Systems & Technology November 23, 2007 Elliott C. McEntee	Mobile, Risk Management Among 2008 Payments Trends The year ahead brings with it opportunities for leadership and innovation as the financial services sector focuses on meeting the evolving needs of a consumer and business base that is plugged in, mobile and has high expectations.
Bank Systems & Technology December 21, 2009 Melanie Rodier	Banks To Increase Focus And Budgets On Online Banking in 2010 A new report from Aite Group reveals that executives will increase their budgets for online banking next year.
Bank Systems & Technology May 21, 2007 Katherine Burger	Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs.
Bank Technology News February 2011 John Adams	Wells Makes Tracks For The Future ATM Cash Tracker is a new PFM-style product at Wells that allows users to set budgets and track monthly ATM usage on screen.
Bank Systems & Technology September 9, 2008 Peggy Bresnick Kendler	Fiserv Rolls Out All-in-One Mobile Banking and Payments Solution Mobile Money offers online and offline enrollment capabilities and integrates with core banking, online banking and electronic payments systems.
Bank Technology News August 2007 Janey Place	Mobile Banking Needs A Leader The mobile channel can invigorate products, appeal to a new demographic, lower costs and improve customer service. But, it is another in a long list of channels that banks must build and support.
Bank Technology News December 2009 John Adams et al.	Innovation's Next Act Here's what you need to know about innovation in retail banking these days: It's mostly about payments and safety, and the hits that banks have taken during the last two years have left many working quietly on incremental advances while the leaps and bounds are engineered outside the gates.
Bank Systems & Technology June 23, 2008 Paula Damiano	New Javelin Study Finds Untapped Market for Mobile Banking There is a vast untapped market of potential mobile bankers, and banks may be missing out on a huge opportunity by targeting m-banking services only at online banking users.
Bank Systems & Technology July 12, 2010 Penny Crosman	Mobile Banking Usage Nearly Doubled in Past Year, IDC Says The good news: consumers and banks have made great progress in mobile banking adoption. The bad news: it's hard for banks to make money via mobile.
U.S. Banker July 2009 Glen Fest	The Dollars and Sense of Going Mobile Banks that latched onto mobile banking a few years ago were more interested in first-mover advantage than profitability.
Bank Technology News June 2010 Rebecca Sausner	The Innovation Illusion Most bank executives know they're spending some money on innovation, but understand that the industry as a whole hasn't pushed the envelope in terms of R&D in recent years.
Bank Systems & Technology June 16, 2008 Kristie Cattafi	Commerce State Bank Moves to Metavante In an effort to meet its needs for growth, Commerce State Bank is converting its current core-processing platform to the Integrated Banking Solution from financial solutions provider Metavante.
U.S. Banker September 2008 Rebecca Sausner	Learning to Monetize Mobile In The Land Down Under There's no shortage of hype surrounding mobile banking, and there is even some impressive early consumer adoption. But what's been sorely lacking in U.S. deployments is a revenue model.
Bank Technology News May 2010 John Adams	MasterCard Enlists R&D Talent for the Battle From card controls to treasury management to new mobile channels, the pace of payments tech innovation is accelerating, and MasterCard has opened a new research and development lab in an attempt to make sure it doesn't fall behind the curve.
Bank Technology News July 2011 John Adams	New Meaning for 'Speed to Market' Mobile moves fast, and consumers have high expectations. A trustworthy and stable tech partner is a lifeline for a busy bank IT shop.
Bank Technology News August 2008 Rebecca Sausner	Banks Down Under Monetize Mobile What's been sorely lacking in U.S. deployment of mobile banking is a revenue model; so far, the channel's been a money pit for the institutions leading the charge on implementations. Now banks look to New Zealand for a business model.
Bank Systems & Technology February 1, 2007 Kere Lewis	Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs.
Bank Systems & Technology December 23, 2007 Nancy Feig	Mobile Banking Experiencing Increased Adoption Mobile banking is causing a flurry of activity in the U.S. financial services industry.
Bank Systems & Technology August 24, 2006 Phil Britt	Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight.
Bank Technology News June 2007 Glen Fest	Mobile Banking: Mobile Banking is Finally Almost Here. Really. An adoption surge, fueled by user technology and industry convergence, is expected to propel mobile banking's march to the financial services mainstream within three years.
Bank Technology News June 2011 John Adams	Security that Travels With You John Finley, a three-year Bank of the West vet, recently discussed the bank's plans, the utility of 'old school' SMS, and the portability of the handset as a security tool.
Bank Technology News August 2007 Alenka Grealish	The Web: Mature, Yet New Internet banking shows signs of maturing but few signs of aging as innovation continues to flow.
CRM September 2011 Leonard Klie	Market Focus: Financial Services--Retail Banks Need an Overhaul Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Bank Systems & Technology June 3, 2009 Maria Bruno-Britz	Mobile Banking Is Now a Must-Have for Banks According to a panel of bankers at Celent Innovation and Insight Day, mobile banking has moved beyond the hype to the next step in banking's evolution.
U.S. Banker December 2009 Kevin Mellyn	Payments: The Lever of Bank Profitability A better understanding of the importance of payments to a bank's overall health can help bankers manage customers behavior for greater long-term profit.
Bank Technology News May 2009 Mike Reagan	Time is Now For Payments Convergence Payments account for as much as a third of commercial bank revenue, and that makes one message clear: The payments business is directly influential to the bottom line.
Bank Technology News October 2010 Rebecca Sausner	Relationship Banking Is Out, Now It's All About Context. SapientNitro calls itself the first ever customer experience company, and in a new report written with other industry players, Sapient's pushing "engagement banking" -- remaking retail to maintain its relevance.
Bank Technology News February 2011 Rebecca Sausner	Corporate Mobile: Where are the Vendors? Mobile banking for corporate customers will be a hot commodity this year.
Bank Technology News February 2009 Michael Sisk	Online Banking Lessons From Canada Consumer adoption of Web banking has been a major success story in Canada, leading some to wonder if that success can be duplicated south of the border.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology December 28, 2008	The Bank Technology Hot List: Solutions That Sizzle According to a cross section of bank tech executives, this could be the year that heretofore unproven solutions -- including mobile payments, cloud computing and social networking -- become essential components of banks' strategies.
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz	In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels.
Bank Systems & Technology June 1, 2009 Katherine Burger	Fiserv Introduces Mobile Money FastTrack to Simplify Delivery of Mobile Banking Services Streamlined version of flagship solution developed to help financial institutions more quickly offer mobile banking services.
Bank Technology News January 2004 Holly Sraeel	Promises, Promises. A Fresh Start in the New Year. The branch is at a tricky crossroads. Banks must carefully balance new technologies and other channels so that the branch doesn't over or underwhelm customers' expectations.
InternetNews November 15, 2006 Nicholas Carlson	Call Me On My Cell; Bill Me There, Too Cingular Wireless and a small company called Firethorn Holdings think it's time to bring banking to the cellular world. The two announced a deal today to bring online banking to mobile devices.
The Motley Fool November 15, 2007 Dave Mock	Qualcomm Banks on Firethorn The wireless-technology developer thinks the time for mobile banking has finally come, and spends $210 million to buy Firethorn, a privately held firm that has developed a platform to facilitate secure transactions.