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CRM
June 2011
Koa Beck |
Can Mobile Help Clarify Confusion Over Reforms? Healthcare reform has thrown everything up for question.   |
Managed Care
August 2001 |
In Calif., Bonuses Based on Quality, Not Cost Savings Blue Cross of California has decided to move away from the traditional managed care incentive of rewarding physicians for controlling medical costs, and instead will implement a program in which physicians receive bonuses for quality of care and patient satisfaction... |
AFP eWire
February 17, 2009 |
Congress Removes Language Barring Prior Patient Solicitation Congress replaced the problematic nonprofit hospital provision that barred healthcare organizations from contacting prior patients with new language that gives patients an "opt-out" from solicitations. |
Pharmaceutical Executive
November 1, 2006 |
Alternative Media: Time to Change the Channel Upgraded hospital television and Internet systems equal new marketing opportunities. |
Science News
March 28, 2009 |
Science Past For March 28, 1959 Thoughts on patient resocialization in a mental hospital during the 1950s. |
CRM
August 1, 2009
Lauren McKay |
Healing the Sick Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm - and physician, heal thyself. |
PHONE+
February 26, 2010 |
Hospital Heals Patient Care With Optimum Lightpath Holy Name Hospital increased its bandwidth from a 3MB Internet connection to 100MB with Optimum Lightpath, adding much more capacity, speed and reliability for much less than it would cost for similar services with another carrier. |
BusinessWeek
November 20, 2008 |
Financial Triage Innovative ways that hospitals are looking at patient finances. |
Managed Care
September 2003 |
Blue Cross of Calif. Steers Patients Toward Best Hospitals for CABG California seems to be the place where health plans have decided to crack down on hospital costs by spurring better outcomes. |
Nursing Management
March 2010
Becker & Schmidtke |
All along the watchtower: Suicide risk screening, a pilot study Patients will continue to die if healthcare organizations don't take action and appropriately assess patients at risk for suicide in general hospitals. |
CIO
December 15, 2009
Kim S. Nash |
Data Sharing That Benefits Customers At Children's Hospital Boston, sharing more data, securely, promises healthier, more satisfied patients. |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
InternetNews
June 3, 2010 |
UofL Web Site Exposes Patients' Personal Info A doctor at the University of Louisville Hospital set up an internal Web site and data base to track and monitor kidney dialysis patients. The problem is the site wasn't password protected. |
Nursing Management
September 2011
Sally Austin |
What does EMTALA mean for you? When a patient enters your hospital, do you know what your obligations are under the Emergency Medical Treatment and Active Labor Act? |
IDB America
September 2004
Daniel Drosdoff |
A Smarter Use of Healthcare Dollars Trinidad restructures its health system in order to improve quality and make better use of facilities. |
BusinessWeek
March 28, 2005
Timothy J. Mullaney |
Saving Lives Shouldn't Be This Hard The health-care system doesn't give patients the tools or the support they need to make confident decisions about choosing doctors, treatments, or hospitals. |
Insurance & Technology
November 25, 2003
Greg MacSweeney |
Calif. BC Moves to E-Pay/EOB Blue Cross of California and Bank of America have co-developed a system that expedites the delivery of both payments and paperwork to healthcare providers via the Internet. |
CRM
August 2013
Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |
AFP eWire
November 19, 2012
Michele Varela |
Turning Challenges Into Opportunities: Fundraising in a Diverse Community It isn't just the community of Scarborough that will face diversity challenges. All of us will. |
Managed Care
November 2007
Lola Butcher |
Blues Build on CMS Program To Boost Hospital Quality The insurer throws support behind a pay-for-performance program that promises "stunning" advances in cost-effectiveness. |
Pharmaceutical Executive
July 3, 2007
LeVine & Zucker |
Marketing to Professionals: Professional Promotion Through Patient Understanding Patient-feedback programs can go a long way in helping physicians understand which drugs work. |
InternetNews
April 21, 2006
Tim Scannell |
An Active Hand in The Healing Process Hospitals are turning to the Internet and remote reporting technologies to get patients more involved in medical decision-making. |
American Family Physician
November 15, 2005
Haas et al. |
Management of the Difficult Patient All physicians must care for some patients who are perceived as difficult because of behavioral or emotional aspects that affect their care. Specific communication techniques and greater patient involvement in the process of care may enhance the relationship. |
CRM
July 2003
David Myron |
In Beta: Replaying The Experience Nice Systems knows memory fades with time. That's why Nice introduced Nice Feedback, an IVR survey system that enables contact centers to obtain direct customer feedback immediately after a service call. |
Commercial Investment Real Estate
May/Jun 2013
Mauldin & Maddron |
Medical Office Momentum The Affordable Care Act takes some risk out of healthcare property investment. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
Nursing Management
April 2009
Sharon H. Pappas |
Profits, Payers, and Patients: Responding to Changes Profit is necessary for hospitals to fulfill their missions, invest in expansion and new technologies, and reinvest in existing patient care infrastructures. Profitability is the work of the financial team and the clinical team to produce the hospital's desired financial outcome. |
BusinessWeek
March 28, 2005 |
The Nurse: Melanie Weigeshoff Why the "laptop-on-a-stick" is a hard-pressed R.N.'s best friend. |
InternetNews
August 5, 2010 |
Another Laptop Theft Exposes 21K Patients' Data Philadelphia's Thomas Jefferson University Hospital is in the process of notifying more than 21,000 patients that a stolen laptop has exposed some of their most sensitive personal information. |
Pharmaceutical Executive
January 1, 2006
Maggie Helmig |
Direct to Consumer: Patient Education Reform Marketers can empower patients to start a dialogue with their doctors. |
BusinessWeek
January 8, 2007 |
Diagnosis: Identity Theft For $60, a thief can buy your health records - and use them to get costly care. Guess who gets the bill. |
Commercial Investment Real Estate
Sep/Oct 2009
Andrew Dick |
Deal Diagnosis Healthcare real estate transactions not only are driven by economic factors, but also by compliance with federal and state healthcare laws. |
Fast Company
February 2010
Kate Rockwood |
An In-Depth Look at the Hospital of the Future The hospital of the future is designed not just to heal the sick but also to help sustain the environment. |
American Journal of Nursing
October 2008 |
Wandering in Hospitalized Older Adults: Identifying Risk is the First Step in This Approach to Preventing Wandering in Patients with Dementia. People who have dementia are at risk for wandering away from the safety of the care setting and becoming lost in the community. Here are three critical elements of prevention and action. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
Nursing Management
June 2011
LaRocco & Pinchera |
The emerging trend of medical tourism Although it's difficult to find accurate data, there's general agreement that the number of Americans seeking medical care abroad is growing. |
Job Journal
November 2, 2008
Julia Hollister |
Hospital Jobs The hospital is one workplace where the decisions really are life and death. |
CIO
September 27, 2013 |
How IT Can Produce Better Patient Care For Dr. Bob Laskowski, president and CEO of Christiana Care Health System, technology means empowering physicians and patients. |
CIO
September 23, 2009
Kim S. Nash |
Booster Shot for E-Health How federal stimulus spending will impact the rollout of electronic medical records. |
Managed Care
June 2003 |
Effectiveness of review process in eye of beholder From January 1999 to December 2000, 263 independent medical reviews were conducted in California as a result of patients trying to overturn coverage decisions by health plans. The Institute of Medical Quality surveyed those patients to obtain their opinions on the review process. |
BusinessWeek
March 28, 2005 |
The Doctor: Dr. Lauren Koniaris Online prescribing and record-keeping free her up for patients. |
Nursing Management
July 2011
Lisa Greenlund |
ED violence: Occupational hazard? Workplace violence is an occupational hazard for hospital staff providing psychiatric care in hospital EDs. |
The Motley Fool
July 17, 2006
Querna & Fischman |
Good Medical Help Close to Home Your local hospital might be just as good as any glittery big-name center. Finding out if your local hospital is up to snuff requires some homework. Here are the major factors in judging the quality of care, courtesy of U.S. News & World Report's annual "America's Best Hospitals" issue. |
Managed Care
January 2008 |
Headlines on Deadline ... Private insurers paid $272 billion in hospital charges in 2005... More than half of health care payers surveyed planned no additional investment in transparency initiatives in 2008... |
BusinessWeek
June 13, 2005
Timothy J. Mullaney |
Hunting For Hospitals That Measure Up New Web sites can help you become an educated health-care consumer |
The Motley Fool
May 12, 2004
W.D. Crotty |
Health Care's Unique Risk Select Medical is just the latest to suffer from regulatory changes. |
InternetNews
May 5, 2010 |
Thousands of Kentucky Medical Records Lost A flash drive storing patient names, birth dates, admission and discharge dates, as well as insurance information has gone missing from a Kentucky psychiatric hospital. |
BusinessWeek
January 7, 2010
Catherine Arnst |
Hospitals: Radical Cost Surgery A hospital that slashes costs - and delivers high-quality care as it innovates? Yes, it exists. |
CRM
April 1, 2003
Annette Walker |
A Healthy Dose of CRM Annette Walker, senior vice president, strategy, Memorial Care Centers, tells how a little can data lead to an extra $7 million a year. |
Pharmaceutical Executive
June 1, 2014
Ben Comer |
Take as Directed: From Force to Finesse in Promoting Adherence Healthcare players tout patient education and engagement as the keys to better drug adherence rates. Patients agree, as long as that translates to convenient and affordable access to therapy. |
