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Insurance & Technology March 22, 2009 Anthony O'Donnell	In Depth: New York Life's Mobile Access Strategy New York Life's mobile Agent Locator application enables users to find the address and phone number of local agents and `click-to-call' those offices.
Insurance & Technology February 1, 2006 Phil Britt	A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.
Insurance & Technology February 10, 2010 Joel Curry	Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in.
Inc. September 2008	Where To Buy It When shopping for business insurance, try to find an agent or broker who specializes in your industry.
Insurance & Technology July 11, 2008 Akhil Tripathi	Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies.
The Motley Fool February 17, 2006	Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips.
Insurance & Technology May 20, 2009 Katherine Burger	News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges.
The Motley Fool August 7, 2006	Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice.
The Motley Fool April 21, 2004 Selena Maranjian	Where to Buy Insurance An agent might be your best bet, but there are other options.
CRM July 2013 Barton Goldenberg	Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction.
The Motley Fool September 12, 2005	Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers.
Insurance & Technology November 28, 2005 Peggy Bresnick Kendler	Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology.
Registered Rep. November 5, 2012 Diana Britton	60 Seconds with Dean Zayed He founded Brookstone in 2006 to offer managed money capabilities to independent insurance agents. He tells us how he got involved in that area.
The Motley Fool February 16, 2007 Dan Caplinger	Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you.
The Motley Fool May 26, 2004	Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully.
The Motley Fool January 31, 2005	Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier.
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
PHONE+	PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question.
Insurance & Technology January 5, 2007 Matthew Josefowicz	Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures.
Search Engine Watch April 12, 2005 Chris Sherman	Google Debuts Local Mobile Google has added a new service that enables cell phone users in the U.S. to use a remarkably robust version of Google Local directly from a mobile handset.
Insurance & Technology March 2, 2010 Anthony O'Donnell	Progressive Launches Public "Social Responsibility" Site The auto insurer will publicize all of what it characterizes as its social responsibility activities through the site, including environmental measures and charitable donations.
Insurance & Technology January 5, 2007 James M. Kerr	It's Still About the Customer Insurance companies are redesigning their service delivery models to be more accommodating. This trend has major implications for IT departments.
Insurance & Technology July 8, 2010 Nathan Golia	Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service.
CRM September 2007 Ian Jacobs	Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.
Insurance & Technology July 3, 2008 Peggy Bresnick Kendler	Shift to Independent Agents Compels Insurers to Modify Practices Industry insiders discuss keys to leveraging technology to boost agent performance.
PHONE+ October 28, 2009 Trent & Troy McCracken	How to Sell a TEM Solution Selling a TEM/TLM requires an agent to understand more than just the advantages of a new telecom service.
PHONE+	Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
CRM October 2010 Koa Beck	Anybody's Bot Virtual agents, deemed the new concierge of the Internet, help customers navigate through ever-increasing Web site complexities.
CRM January 1, 2007 Kate Leggett	The Informed Agent Customers are searching for a good service experience and will pay a premium to be assured of such service. Only when you have a receptive customer base can you be successful at marketing to them. Help drive customer loyalty with sophisticated knowledge retrieval methods.
CRM January 21, 2005 Paul Stockford	It's Not Your Father's e-Learning The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
CRM January 2004 Jason Compton	The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles?
PHONE+ August 27, 2009 Cara Sievers	Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites.
The Motley Fool March 30, 2007 Buz Livingston	Are You Really in Good Hands? You have to hand it to the insurance industry. Tying an agent's sales production to his or her family's continuing health insurance is a great way to generate sales. The benefit for the agent's clients, however, is less obvious.
PHONE+ September 16, 2009 Lynn McCullough	Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience.
PHONE+ January 12, 2010	Can An Agent Survive on Referrals Alone? Referrals can be a great way of building a business and should be a part of any sales process, but a business will not be able to grow on referrals alone.
AboutSafety March 8, 2001	Consumer Update On Mobile Phones The following summarizes what is known and what remain unknown about whether low levels of radiofrequency energy from mobile phones can pose a hazard to health and what can be done to minimize any potential risk.
BusinessWeek November 29, 2004 Suzanne Woolley	Insurance: Take A Good, Hard Look Here's how the Spitzer investigations of the industry could affect you and how to handle insurance-related issues.
T.H.E. Journal November 2007 Julie Sturgeon	Talkin' Up a Storm The debate over integrating cell phones into instruction rages: Do potential security risks and classroom disruptions negate the promise of academic gains? A North Carolina pilot program may soon have the answer.
Insurance & Technology January 25, 2010 Anthony O'Donnell	New York Life Microsite Plays to Changing Consumer Attitudes The GuaranteesMatter site uses rich media to contextualize the financial crisis, emphasize historical strength of mutuals and suggest solutions for addressing lowered 401(k) balances and other financial protection concerns.
Insurance & Technology August 12, 2005 Phil Britt	Built to Last Life and health insurer Monumental Life Insurance's success is due to the reliability of their mobile offices, in the form of laptop computers.
PHONE+ December 30, 2009	Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics.
AskMen.com Michael Hirsch	How To: Get Yourself An Agent Agents are necessary because they understand the industry they specialize in, know the big players and, more importantly, will know how to sell you and your talents, better than you can sell yourself.
The Motley Fool December 12, 2006 Emil Lee	Insurance Industry Basics: Combined Ratio Investors who buy insurance companies with low long-term combined ratios should eventually be rewarded with superior investment returns. Just ask Warren Buffett.
The Motley Fool July 31, 2007 Selena Maranjian	Don't Forget Travel Agents It's not always best to book trips on your own. Here are some points about using travel agents to consider.
CIO July 15, 2005 Alice Dragoon	CRM Wake-Up Call How to transform your call center from a budget drain into a source of competitive advantage.
PHONE+ February 17, 2010 Neil S. Ende	The Danger of Termination Clauses in Agent Agreements Most carrier agency agreements have been unclear at best and one-sided and oppressive at worst.
Fast Company April 2005 Danielle Sacks	Sweet (In)security What of those three inalienable free-agent truths? Well, sure, freedom can lead to security. But sharper skills and a diverse stable of clients are even more critical.
Entrepreneur January 2006 Chris McGinnis	Return of the Agent With about 65% of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert.