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Global Services
May 1, 2008
Ed Nair |
The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown.   |
Global Services
November 29, 2007 |
The Future of Deal Structures The global commercial outsourcing industry will produce $74 billion in revenue for the participating providers in 2007. The industry is growing at a rate of 4% to 5% per annum, and there are almost 2,000 active outsourcing agreements in place today. |
Global Services
October 27, 2008
Imrana Khan |
The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil. |
Global Services
May 14, 2008 |
Bracing up for the Slowdown The impact of U.S. slowdown will not be as severe as it was during the dotcom bust; the outsourcing industry has matured fairly well in the past seven years. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
CIO
March 1, 2003
Stephanie Overby |
Bringing IT Back Home Faced with a tight economy, CIOs are scrutinizing everything -- including outsourcing. A number of them have taken back the keys to their shops, saving lots of cash. Here's how you can do it too. |
The Motley Fool
January 13, 2004
Tim Beyers |
Accenture's Outsourcing Bet Will the consulting firm's transition pay off? |
Wall Street & Technology
March 22, 2005
Paul Allen |
The Evolution of Outsourcing Though most trends in the financial services industry tend to be U.S.-led, fund management outsourcing has been more of a U.K. and continental European phenomenon to date, with a raft of high-profile deals hitting the headlines in the past two years. |
Global Services
November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
Global Services
October 27, 2008
Ed Nair |
The FUD Factor No doubt, there are opportunities amidst the chaos, but an overall sentiment of fear, uncertainty, and doubt has set in. |
FAO Today
Mar/Apr 2008
Peggy Cope |
Department Statistics & Studies: 2007: Was it a Good Year for FAO? Some Say Yes. Nelson-Hall's business process outsourcing Index reported gains for the industry overall, with some good news for the finance and accounting segment. |
Bank Technology News
December 2004
Holly Sraeel |
Outsourcing Gets a Closer Look. But is It Different? The strategic value of outsourcing has always been the source of some debate in banking. The question is, "Is it different than in years past?" Good question, and the answer depends on the size of institution. |
Global Services
October 31, 2008 |
No. Of Long-Term Outsourcing Deals Surges in Sept. '08 The overall trend, in recent years, has been for outsourcing contract lengths to become shorter, due to customer wariness of being trapped in a long-term deal. |
HRO Today
Mar/Apr 2008
Andy Teng |
The European Market Update Taking on HR outsourcing in a more measured way than North American counterparts, European HR leaders seem careful to make their outsourcing effort a more successful experience. |
IndustryWeek
October 1, 2007
Brad Kenney |
Second-Generation IT Outsourcing Best practices for IT outsourcing are changing as the process matures. |
InternetNews
January 9, 2008
Larry Barrett |
Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year. |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
CRM
January 1, 2006
Colin Beasty |
The Bitter Taste of Offshoring Europe is setting an example of best outsourcing practices that American business might want to follow. |
Global Services
January 2, 2008
Khan & Bhambal |
Top 10 Deals Examining the share of the top 10 IT-services outsourcing deals versus the rest of the IT-services deals reveals interesting results. |
Bank Systems & Technology
August 30, 2004
Cynthia Ramsaran |
Banks Beginning to See the Light Of Distant Shores Slowly but surely, financial institutions are spending more on IT outside of the United States. |
Global Services
September 25, 2008 |
Sales Strategies to Succeed in a Tough Economy The basics of selling and account management do not change in a tough economy. Regardless of the level of business economic conditions, the selling teams in service provider companies only need to make some tactical adjustments to reach their revenue goals. |
Wall Street & Technology
June 13, 2006 |
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
HRO Today
Jul/Aug 2008
Andy Teng |
Department Market Trends: Study: Multi-process HRO Continues Downward Slide NelsonHall quarterly report finds HRO and BPO in general accounting for smaller piece of overall outsourcing industry. |
Inc.
January 2006
Stephanie Clifford |
Outlook 2006: Outsourcing Because outsourcers are becoming increasingly specialized, businesses should look for a call center where reps are trained in a particular industry. |
CIO
May 10, 2012
Stephanie Overby |
5 Outsourcing Trends to Watch Deals are getting smaller, with new pricing models, while security and cloud computing become hot topics. |
Global Services
June 16, 2007 |
Accenture: HRO Leader in Europe A recent study has crowned Accenture as Europe's top Human Resource Outsourcing service providers. The company signed 24% (with 48% of total contract value) of total outsourcing contracts. |
The Motley Fool
April 27, 2004
Mark Mahorney |
EDS Earnings an Epitaph? Every report out on Electronic Data Systems' first-quarter earnings talked about its troubles with several of its largest contracts. Its financial difficulties are making it hard for the second-largest information technology (IT) outsourcing firm to sign large contracts. |
CIO
March 1, 2003
Stephanie Overby |
The End of the Billion-Dollar Babies? Are we seeing the end of the single vendor, multibillion-dollar, 10-year outsourcing deal that was popular in the 1990s? |
HRO Today
Dec 2007/Jan 2008
Andy Teng |
The Sound of Silence With the start of a new year the HRO market is reassessing outsourcing strategies and opportunities. Signs of a stronger 2008 are in the works. |
HRO Europe
Oct/Nov 2007 |
HRO World Europe 2007 Conference Preview In a red-hot market, you can be sure that HR leaders will be out in droves to hear about the latest developments in HR outsourcing. Brussels' landmark Conrad Hotel once again serves as host of Europe's most important outsourcing conference. |
CIO
November 1, 2000
Tracy Mayor |
Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself... |
Global Services
November 29, 2007 |
The Future of Niche IT Service Providers Going forward, large IT service providers will acquire niche service providers to gain expertise in specific verticals or horizontals. |
Global Services
September 3, 2008
Imrana Khan |
Indian Domestic Outsourcing Market on an Uptick The Indian domestic BPO market, which presently stands at $1.41 billion mark, is likely to increase by 35 percent to $5.38 billion by 2012, according to a recently released study by ValueNotes, a business intelligence and research firm |
The Motley Fool
November 30, 2009
Jennifer Schonberger |
The Outlook for Outsourcing in India As the global business landscape shifts and the outsourcing industry evolves, how much will it continue to contribute to India's rapid-fire growth? |
InternetNews
June 3, 2010 |
The Long Road Back for IT Outsourcing IT outsourcing providers suffered as much or more than any other sector during heart of the economic meltdown and pundits say the recovery won't happen overnight. |
Bank Technology News
December 2004
Jeremy Quittner |
A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly. |
Wall Street & Technology
August 27, 2004
Kerry Massaro |
Bringing India to You Despite the controversy over sending technology jobs to other countries, outsourcing has become a fact of life for financial institutions. |
InternetNews
July 14, 2004
Boulton & Kuchinskas |
HP Notches $500M in Outsourcing Deals HP on Wednesday closed three new IT outsourcing contracts totaling nearly $500 million. The company inked deals with MCI, Standard Register and TD Bank Financial Group. |
IndustryWeek
July 1, 2006
Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
Global Services
January 3, 2008
Khan & Bhambal |
Top Deals by Industries The global financial-services sector (including banking and insurance) signed 13 contracts worth a total value of $8.40 billion in 2007, according to a recent study |
Wall Street & Technology
January 23, 2007 |
A Fresh Look at Outsourcing Contracts With the pioneers of IT and business process outsourcing operating under contracts that were enacted five to 10 years ago, the time has come for outsourcing agreements to be refreshed. |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
BusinessWeek
October 4, 2004
Steve Hamm |
Is Outsourcing on the Outs? Not really, but companies are taking a closer look at whether it's worth it. The issue boils down to how much of a company's IT should be outsourced. |
HRO Europe
Oct/Nov 2007
Andy Teng |
Editor's Note: How to Avoid Getting Whacked by a Fast-evolving Outsourcing Market Think you know all there is to know about HRO? Before you proclaim yourself a `wise guy,' here are two disparate trends you should consider So you don't get blindsided In a market that's rapidly changing. |
Global Services
September 12, 2008
Philip Fersht |
The Parameters of Evaluating Sourcing Advisory Firms Third-party advisers assistance might be one of the reasons behind the increased level of satisfaction between you and your outsourcing partners. Here's what you should look for before engaging in a pact with these intermediaries. |
InternetNews
January 28, 2004
Jim Wagner |
EDS Contracts, Expands Workforce The outsourcing heavyweight will beef up where the outsourcing jobs are overseas. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
Global Services
December 2, 2008
Imrana Khan |
What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers |
Global Services
December 2, 2008
Paul Roehrig |
New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue |
