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Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study.   |
CRM
August 1, 2006
Coreen Bailor |
On the Scene: G-Force 2006--Model Maturity Many organizations struggle to communicate with customers across channels and departments. Looking at metrics is essential to improving performance. Here are highlights of a contact center capability model. |
CRM
March 19, 2014
Maria Minsker |
Genesys Acquires Social Customer Care Provider Solariat With the acquisition, Genesys aims to expand its social media engagement capabilities. |
CRM
November 14, 2012 |
Genesys Releases Genesys One The solution combines uniquely packaged customer service best practices with Genesys 8 software. |
CRM
June 18, 2015
Michael Cholak |
Just How Important Is Customer Service to Customer Loyalty? It turns out other factors are bigger. But here's why it matters. |
CRM
June 11, 2014
Sarah Sluis |
IBM Watson to Answer Queries on Genesys Platform First integrated call center operation of Watson could go live this year |
CRM
November 20, 2013 |
Genesys Enters Midmarket Space with New Contact Center Editions Three new contact center offerings cover SMBs and enterprise customers |
Insurance & Technology
November 15, 2006
Peggy Bresnick Kendler |
Making Successful Contact Industry experts answer questions about how contact centers fit into insurers' customer service and distribution strategies. |
CRM
October 19, 2010
Koa Beck |
Genesys Announces a New Social Media Strategy Genesys Telecommunications Laboratories, an Alcatel-Lucent unit that provides enterprise and contact center software, recently launched a new strategy for social media, one that allows companies to use integrated tools to monitor and address consumers through social media channels. |
CRM
January 29, 2013
Michele Masterson |
Genesys Acquires Utopy The deal accelerates Genesys' workforce optimization solutions. |
CRM
August 23, 2013
Hertz et al. |
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention. |
Bank Systems & Technology
April 2, 2009
Maria Bruno-Britz |
Combined FIS/Metavante to Be a Game Changer The new Fidelity National Information Services will trigger a new wave of vendor consolidation as bank tech service providers scramble to deal with a new dynamic in the market. |
CRM
May 4, 2015
Maria Minsker |
Genesys Furthers Integration with Skype for Business Customers no longer have to sacrifice functionality due to a limited integration. |
Bank Technology News
May 1, 2008
Michael Sisk |
Governance, Risk and Compliance Budgets March Higher A recent survey finds that governance, risk management and compliance budgets at financial institutions will rise an average of 10.3 percent this year. |
Bank Systems & Technology
April 1, 2009
Maria Bruno-Britz |
Fidelity National to Acquire Metavante Fidelity National Information Services plans to create a single provider of payments and financial core processing services. |
InternetNews
April 28, 2004
Jim Wagner |
The Genesys of WebSphere Voice Genesys Telecom and IBM partner to offer large call centers voice-activated call routing. |
CRM
January 31, 2013 |
Genesys Expands Relationship with Salesforce.com Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange. |
CRM
January 9, 2013 |
Genesys Extends Contact Center Routing to Support Microsoft Lync Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center interactions and enterprise communications. |
CRM
December 4, 2012 |
Genesys Orchestration Helps Manage Contact Centers Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach. |
CRM
August 24, 2012 |
Genesys Research Finds Big Businesses Shy Over Social CRM Very few companies list their social media sites on their Contact Us pages. |
Bank Systems & Technology
April 6, 2010
Matt Gunn |
Mass.-Based StonehamBank Taps FIS to Launch Mobile Banking Technology provider's services allow small bank to offer big bank mobile services. |
CRM
February 9, 2011
Koa Beck |
Alcatel-Lucent Brings Next-Generation Customer Conversations with Context-Based Social Engagement Alcatel-Lucent has released the Genesys Social Engagement solution, which monitors, analyzes, and connects consumers over social media and traditional channels, providing visibility into customer engagement and community trends. |
CRM
November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |
CRM
August 1, 2005
Coreen Bailor |
Blooming Customer Service A multichannel flower retailer's handling of peak holiday call volume blossoms by deploying Genesys and NetByTel voice solutions. |
CRM
August 24, 2011
Leonard Klie |
Alcatel-Lucent Unveils a New Strategy for Genesys Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations. |
CRM
September 1, 2007
Woody Driggs |
The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction. |
Bank Systems & Technology
May 20, 2008
Maria Bruno-Britz |
Fidelity Teams with ClairMail and mFoundry on m-Banking Core technology provider Fidelity National Information Services (FIS), in conjunction with mobile banking technology providers ClairMail and mFoundry, has launched a new m-banking application. |
CRM
June 12, 2012 |
Genesys Announces Klout Score Integration Genesys, a provider of customer experience solutions, today announced the integration of Klout within its Genesys Social Engagement solution. |
Bank Technology News
November 2010
Andrew Johnson |
3-FIS A year ago FIS executives were focused on closing their $2.94 billion acquisition of rival Metavante Technologies Inc., one of the biggest financial technology mergers of the decade. |
Bank Technology News
April 2008
James Van Dyke |
Security Worries for P2P Mobile Mobile person-to-person payments and transfers (mobile P2P) offer an important potential income-generating step for financial institutions, if the can overcome the security concerns that worry would-be users. |
Bank Technology News
February 2011
John Adams |
Analyze Payments, Get More Money Payments have always been a pipeline to the wallet, but Sandy Spring Bank plans to wield the latest data management tools and analysis to use "paying" as a window to the customer's financial services soul. |
