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CRM
May 4, 2015
Maria Minsker |
Genesys Furthers Integration with Skype for Business Customers no longer have to sacrifice functionality due to a limited integration.   |
CRM
November 14, 2012 |
Genesys Releases Genesys One The solution combines uniquely packaged customer service best practices with Genesys 8 software. |
CRM
June 12, 2012 |
Genesys Announces Klout Score Integration Genesys, a provider of customer experience solutions, today announced the integration of Klout within its Genesys Social Engagement solution. |
InternetNews
November 17, 2010 |
Microsoft Puts PBX Makers on Notice Microsoft said it's going after PBX makers with the launch of Lync Server 2010, its unified communications server. |
CRM
August 1, 2005
Coreen Bailor |
Blooming Customer Service A multichannel flower retailer's handling of peak holiday call volume blossoms by deploying Genesys and NetByTel voice solutions. |
CRM
March 13, 2012 |
Evangelyze Communications Releases SmartChat R3 The live Web chat application is tailored for use with Microsoft Lync and Lync Online. |
InternetNews
October 29, 2010 |
Microsoft Confirms Lync 2010 Plans The latest version of Microsoft's unified communications solution is set to be unveiled next month in New York. |
InternetNews
September 30, 2010 |
Microsoft Details Pricing for Lync UC Package With the latest iteration of Office Communications Server rebranded as Lync and headed for release by year end, Microsoft unveils pricing details for the UC offering. |
CRM
January 31, 2013 |
Genesys Expands Relationship with Salesforce.com Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange. |
InternetNews
September 14, 2010 |
Microsoft Office Communications Server Now 'Lync' The next release of Microsoft's VoIP and IP-based communications server reaches the RC stage and gains a new moniker. |
InternetNews
November 22, 2010 |
Microsoft Planning Lync-Kinect Integration Microsoft is planning video integration that will bring motion-capture features of Kinect gaming technology to its Lync unified communications product. |
CRM
August 1, 2006
Coreen Bailor |
On the Scene: G-Force 2006--Model Maturity Many organizations struggle to communicate with customers across channels and departments. Looking at metrics is essential to improving performance. Here are highlights of a contact center capability model. |
CRM
January 29, 2013
Michele Masterson |
Genesys Acquires Utopy The deal accelerates Genesys' workforce optimization solutions. |
InternetNews
October 15, 2010 |
Market Primed for Microsoft Lync: Survey New study from Osterman Research finds that nearly one-third of enterprise respondents say they plan to upgrade to the forthcoming Lync Server 2010 within a year of its release. |
CRM
October 19, 2010
Koa Beck |
Genesys Announces a New Social Media Strategy Genesys Telecommunications Laboratories, an Alcatel-Lucent unit that provides enterprise and contact center software, recently launched a new strategy for social media, one that allows companies to use integrated tools to monitor and address consumers through social media channels. |
CRM
February 24, 2012
Leonard Klie |
Aspect Inks a UC Distribution Deal with Dell Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers. |
CRM
June 2006
Coreen Bailor |
AntiSIPation As more companies migrate from a CTI to an IP infrastructure -- combining voice and data into one network -- new business process capabilities await them, thanks largely to emerging Session Initiation Protocol (SIP) technology. |
CRM
March 16, 2015
Maria Minsker |
Genesys Debuts the Latest Version of Its Customer Experience Platform Updates include new omnichannel journey management capabilities. |
CRM
December 4, 2012 |
Genesys Orchestration Helps Manage Contact Centers Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach. |
InternetNews
April 28, 2004
Jim Wagner |
The Genesys of WebSphere Voice Genesys Telecom and IBM partner to offer large call centers voice-activated call routing. |
CRM
March 19, 2014
Maria Minsker |
Genesys Acquires Social Customer Care Provider Solariat With the acquisition, Genesys aims to expand its social media engagement capabilities. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need Call center technology makes reaching help one less hurdle for struggling parents. |
InternetNews
November 24, 2010 |
ViVu to Bring Videoconferencing to Lync Startup specializing in high-definition video conferencing service for Skype says it is nearing release of a similar service for Microsoft's Lync unified communications offering. |
Insurance & Technology
November 15, 2006
Peggy Bresnick Kendler |
Making Successful Contact Industry experts answer questions about how contact centers fit into insurers' customer service and distribution strategies. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. |
CRM
August 24, 2011
Leonard Klie |
Alcatel-Lucent Unveils a New Strategy for Genesys Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations. |
CRM
March 2010
Christopher Musico |
The 2010 CRM Service Awards: Service Leaders - Interactive Voice Response Genesys is doing some of the most leading-edge stuff in terms of that dream of marrying IVR with the computer-telephony integration workflow. |
CRM
April 2006
Bailor et al. |
The 2006 Service Leader Awards, Part 1 Computer Telephony Integration: Avaya... Cisco Systems... Genesys Telecommunications Laboratories... Interactive Voice Response: Avaya... Nortel Networks... Genesys Telecommunications Laboratories... etc. |
CRM
June 11, 2014
Sarah Sluis |
IBM Watson to Answer Queries on Genesys Platform First integrated call center operation of Watson could go live this year |
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study. |
CIO
May 31, 2012
Lauren Brousell |
CIOs Extend Unified Communications to Mobile Devices A survey finds that IT leaders are accelerating their plans to invest in unified communications and collaboration technologies. But the systems aren't cheap. |
CRM
November 20, 2013 |
Genesys Enters Midmarket Space with New Contact Center Editions Three new contact center offerings cover SMBs and enterprise customers |
CRM
March 2010
Jessica Sebor |
The 2010 CRM Service Awards: Service Leaders - Contact Center Infrastructure In the face of close competition, Genesys Telecommunications Laboratories edged out other vendors to reclaim the title it lost to Avaya in 2009. |
CRM
January 11, 2012 |
Enghouse Releases New CallRex Call Recording Software The new software adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process. |
CRM
April 2007
Bailor et al. |
The 2007 Service Leaders, Part 1 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
Bank Systems & Technology
March 25, 2008
Maria Bruno-Britz |
Financial Industry Among Top Performers In Contact Center Success A new survey concluded that financial services is among the leading industries in terms of effective contact center use. |
CRM
July 2004
Emmy Favilla |
CRM in Action: Getting Resolution Right--on the First Call Jefferson Pilot Financial, a provider of universal life insurance, annuities, and employee benefits, wanted to maintain low operating costs, while sustaining content, satisfied customers. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Contact Center Infrastructure Replacing computer-telephony integration, this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top. |
PC Magazine
April 18, 2011
Samara Lynn |
Microsoft Office 365 Beta By delivering Office, Exchange, SharePoint, and Lync online, Office 365 (Beta) takes Microsoft deep into the cloud. Windows-centric businesses should embrace the move, which promises better integration, easier management, and significant cost savings. |
PC Magazine
January 20, 2004
Leon Erlanger |
Web Conferencing: Take a meeting Online Small and large groups can meet and share presentations and documents using one of these four leading Web conferencing services. |
CRM
October 8, 2014 |
Genesys Unveils Its Next-Generation User Experience The new release of the Genesys Customer Experience Platform delivers a simpler user experience |
CRM
April 2005
Bailor et al. |
The 2005 CRM Service Leaders--Part I Awards winners for the most impressive providers of customer care architecture, technology, and services who have worked over the past year to improve their capabilities so that contact centers can go about their business more efficiently and effectively. |
Financial Advisor
September 2011
Joel P. Bruckenstein |
MS Office In The Clouds Office 365 is still in its infancy, but it could be an attractive option for financial advisory firms of all sizes. |
CRM
March 2015 |
The 2015 CRM Service Awards: Rising Stars Our six Rising Stars proved their dedication to improving customer service via a variety of channels. |
The Motley Fool
November 19, 2010
Carl Bagh |
HP Unveils Video-Conferencing Tool HP takes on Cisco. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Contact Center Infrastructure For starters, many companies operating multiple contact centers are looking to centralize their infrastructures around single Internet-based communications and collaboration platforms, according to research firm Gartner. |
