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CRM
October 3, 2011 |
Attensity Delivers Real-Time Social Media Solution Partnership with Teradata brings deep insight into customer conversations.   |
CRM
September 1, 2006
Phillip Britt |
The Compleat Traveler Active data warehousing trumps the traditional for Travelocity by supporting event-based decisions. By using NCR Teradata CRM, Travelocity has been able to reduce the time for complex queries from half a day to 30 minutes and increase customer booking rates by more than 800%. |
CRM
November 1, 2006
Colin Beasty |
Business Problem: Poor e-mail Response Times Lead to Increased Numbers of Phone Calls to the Contact Center Tech Solution: e-mail management tools. KANA Response... Kintera CRM... Talisma Email... |
Search Engine Watch
September 16, 2010
Jacob Morgan |
Visualizing the Social CRM Process This simple six-step process will help you create a social customer relationship management strategy for your organization. |
CRM
February 26, 2015
Oren Smilansky |
Attensity Introduces Semantic Annotation to Interpret Unstructured Data New SDK enables companies to quickly parse unstructured texts and better understand their customers' needs. |
CRM
March 2007
Colin Beasty |
The Enlightened Enterprise As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance. |
CRM
November 12, 2012
Judith Aquino |
Attensity Rolls Out Analytics Suite for Product Launches The New Product Introduction solution lets marketers track online sentiment around new releases. |
CRM
April 11, 2014
Bob La Loggia |
8 Tips Every SMB Should Know Ensure loyalty by putting customers first. |
CRM
April 2003
Ginger Conlon |
Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM. |
InternetNews
January 6, 2004
Janis Mara |
No Place Like Gnome for Travelocity The online travel agency launches an $80 million ad campaign to regain momentum |
AskMen.com
Eric Santos |
Mastering Email The truth of the matter is, being good at email is an important skill to have. |
CRM
April 2015
Barton Goldenberg |
Social CRM in Action Businesses discover the value of social communities. |
CRM
December 14, 2015 |
Attensity Updates DiscoverCore Attensity partners with Informatica and Tableau Software to deliver sophisticated analysis of unstructured data within existing business applications and workflows. |
CRM
July 2015
Patrick Gibbons |
Survey Says: Less Is More New tools make us less reliant on surveys, but that doesn't mean they have to go away |
Global Services
January 31, 2008
Rinku Tyagi |
Best Performing FAO Providers--2008 Winner WNS The FAO practice at WNS has more than doubled its revenues in the past year, with 4,500 people out of a total of 17,000 working in this group, makes WNS the best performing FAO provider. |
CRM
August 2003
Ginger Conlon |
A Powerful Mix Creativity mixed with technology is certainly an influential sales tool. Another powerful tool in CRM is the blend of responsibility, accountability, and productivity. No CRM initiative is complete without it. |
Fast Company
October 2005
Jena McGregor |
Customer-Centered Leader Runner-up: Michelle Peluso Travelocity is the customer's knight in shining armor when it comes to supplier disputes. |
CRM
January 1, 2007
Colin Beasty |
Secret of My Success: Breaking News: A CRM Success Story The Cincinnati Enquirer turns to WebSurveyor to help guide its editorial direction. |
CRM
July 22, 2011 |
Capgemini Launches Social Media Management Managed Service Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight. |
AskMen.com
September 15, 2015
Eric Santos |
Sending Great Cold Emails There are plenty of other channels and methods that can be used to acquire customers more effectively, however cold emails can work for you if you do them correctly. |
CRM
September 2, 2011
Duke Chung |
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
CRM
January 3, 2012
Kelly Liyakasa |
Beyond the Arc, Attensity Team Up Data analytics and strategy consultancy strengthens Social Customer Insights solution. |
Inc.
July 1, 2003
Nadine Heintz |
Cut Travel Expenses The big travel websites are scrambling to help small companies cut costs. |
CRM
September 2003
Guglielmo et al. |
The 2003 Market Leaders (Part 2) Which vendors are leading the industry? CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. |
CRM
October 2010
Scott Rogers |
Something Borrowed, Something Blogged Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides. |
CRM
January 2005
Barton Goldenberg |
5 Ways to Refocus Your CRM Efforts This year, seize new opportunities for gaining--and keeping--customer loyalty. |
CRM
March 2004
Barton Goldenberg |
People Make or Break a CRM Initiative What drives CRM success is getting the people, process, and technology mix right. The people side of a CRM initiative accounts for 50 percent of its success, so it is especially important to tackle that aspect from the outset |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
InternetNews
January 22, 2004
Zachary Rodgers |
Travelocity, AOL Revise Marketing Pact The renegotiated terms of the companies' long-term marketing relationship also includes a two-year extension. |
CRM
April 2006
Barton Goldenberg |
Executive Support: The Most Important CRM Success Factor For organizations that have succeeded in their CRM initiative, executive support stands out as the single most important ingredient for success. Let's examine why by looking at examples of three levels of executive support. |
InsideFlyer
September 2010 |
A Hotel Recovery Without Leisure Travelers? Three key performance metrics reported by Smith Travel Research finally revealed positive signs for the upscale, upper-upscale and luxury segments of the U.S. hotel industry. |
InternetNews
May 13, 2005
Sean Michael Kerner |
Online Travel Market Heats Up Sabre Holdings today announced that it was acquiring European discount travel site lastminute.com in a deal valued at up to $1.08 billion. |
CRM
May 3, 2004 |
Hot Seat: Will Analytics Remain a Stand-alone Product or Become Yet Another CRM Module? Will analytics software continue to be a separate market segment or will its functionality be absorbed into traditional CRM suites in the future? Industry experts weigh in. |
CRM
August 1, 2006
David Myron |
The Response You Don't Want Many business professionals still need some convincing when it comes to using CRM technology. |
