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CRM January 3, 2012 Kelly Liyakasa |
Beyond the Arc, Attensity Team Up Data analytics and strategy consultancy strengthens Social Customer Insights solution. |
CRM February 26, 2015 Oren Smilansky |
Attensity Introduces Semantic Annotation to Interpret Unstructured Data New SDK enables companies to quickly parse unstructured texts and better understand their customers' needs. |
Bank Technology News November 2010 Shane Kite |
Seize the Conversation More banks are proving they understand the upsides, as well as the downsides, to the freedom of expression offered by Web 2.0 networks. |
Search Engine Watch August 10, 2009 Ron Jones |
Developing a Social Media Strategy 101, Part 1 Using social media correctly helps companies engage audiences in new ways, be more personable, develop new connections, and maintain the ones they have. |
CRM July 17, 2012 |
Salesforce Radian6 Delivers New Insights An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool. |
CRM November 30, 2011 Judith Aquino |
Salesforce Takes Enterprise Social Media Marketing to the Cloud Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more |
InternetNews May 11, 2010 |
IBM Updates SPSS for Enterprise Social Media IBM refreshes its SPSS line of predictive analytics software for social media in the enterprise, offering firms the ability to track and analyze Web content for things like changes in customer sentiment. |
CRM July 22, 2014 |
Viralheat Granted Patents for Sentiment Analysis and Lead Identification Software New patents let users mine social media for sentiment and lead generation. |
CRM December 15, 2011 |
Verint Upgrades VoC Analytics Solution Integrated text analytics is a new feature of Vovici Enterprise Feedback Management. |
CRM October 3, 2011 |
Attensity Delivers Real-Time Social Media Solution Partnership with Teradata brings deep insight into customer conversations. |
InternetNews May 3, 2011 |
Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now? |
CRM March 30, 2011 Leonard Klie |
Salesforce.com Acquires Radian6 Salesforce.com put an end to the rumors today by announcing its acquisition of Radian6. The deal is worth $276 million in cash and $50 million in stocks. |
CRM June 2012 Judith Aquino |
Find the Right Social Media Monitoring Tool Knowing how your brand is faring on the Web is essential, but which solution is best for your organization? |
CRM June 27, 2014 Karine DelMoro |
Unlock the Potential of Unstructured Data for a Successful VOC Program Strategies for gaining a competitive edge with unstructured data. |
CRM October 15, 2015 Oren Smilansky |
Attensity Integrates with Informatica, Offers DiscoverNow Cloud-Based Text Analytics Tool With DiscoverNow, businesses can leverage customer sentiment insights -- and make more well-informed decisions. |
CIO July 27, 2012 Chris Kanaracus |
5 Things You Need to Know About Social Analytics It's a big business that's matured a lot in recent years. Is your company doing as much as it can to take advantage of new data streams? |
CRM July 22, 2011 |
Capgemini Launches Social Media Management Managed Service Partnership with Attensity offers monitoring, analysis, and customer response capability to drive action and engagement from social insight. |
Search Engine Watch September 20, 2010 Jason Cormier |
The New Business Intelligence of Social Media Social media research, monitoring, and analytics: the tools, the top five measurable attributes, and how to use this data to improve your ROI. |
CRM December 2013 Sarah Sluis |
Cisco Systems Turns to Radian6 to Unify Its Social Presence Social listening tool lets the technology product and service provider focus on actionable data. |
CRM July 1, 2009 Jessica Tsai |
Taking the Measure of Social Media Experts insist that social media is measurable - it just depends on how you define your metrics. |
CIO February 26, 2013 Kim S. Nash |
Social Media Marries Big Data at Wedding Retailer David's Bridal uses data from its social shopping community, where the bride-to-be shares plans with the wedding party, to tie the knot with customers |
CRM January 2010 Christopher Musico |
Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? |
CRM March 1, 2008 Ryan Davis |
Travelocity's New Traveling Companion A new initiative at Travelocity monitors customer surveys and email, allowing more responsiveness. |
CRM July 2012 Leonard Klie |
Listening to the Voice of the Customer As companies adopt voice of the customer solutions, customers expect them to act on their feedback. |
CRM December 15, 2010 Koa Beck |
Forrester Research Releases Listening Platform Landscape Report The 2011 Listening Platform reveals a splintering of the listening landscape and demands for higher-quality real-time data. |
CRM April 22, 2011 Leonard Klie |
West Offers a New Social Media Suite Partnership with Radian6 enhances social media monitoring with tools for querying, analysis, and crafting customer service responses. |
CRM December 14, 2015 |
Attensity Updates DiscoverCore Attensity partners with Informatica and Tableau Software to deliver sophisticated analysis of unstructured data within existing business applications and workflows. |
CRM June 2011 Leonard Klie |
Radian6 Deal Enables Salesforce.com To Monitor the Social Web Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant. |
CRM August 2013 Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. |