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The Family Room
Sharon Jacobsen |
Apologising - A how to guide Without an apology, you can't expect to be forgiven. If you've upset somebody, the chances are that they'll carry their resentment with them. The resentment may give with time, but it's unlikely to be completely released...   |
AskMen.com
Ross Bonander |
4 Steps To: Making Amends In seeking to mend a fractured relationship, a well-considered strategy is as crucial to success as showing contrition, sincerity and humility. |
Inc.
June 2006 |
The Sorry Laws A sincere apology is a good way to avoid a lawsuit, but it can backfire. That's because in some states, courts can treat "I'm sorry" as "I'm guilty." Ask your attorney about the law in your state - and think twice if you find yourself dealing with someone litigious. |
Salon.com
August 23, 2001
Susan McCarthy |
How to say you're sorry: A refresher course These days, apologies are everywhere in the national and international news. Yet few nations or individuals know how to make one... |
Job Journal
February 1, 2004
Bob Rosner |
A Sorry Situation Some tips on mastering the art of the workplace apology |
Inc.
June 2006
Alison Stein Wellner |
Making Amends Apologizing is part of doing business. But do it wrong, and you'll really be sorry. |
Entrepreneur
March 2005
Chris Penttila |
My Bad! Playing the blame game is out. More CEOs are taking responsibility for their actions--and building stronger businesses as a result. |
The Motley Fool
September 17, 2007
Alyce Lomax |
CEOs: Sorrier Than Ever Steve Jobs is just the latest example of CEO apologies this year. We have also seen Whole Foods Market's John Mackey apologize for his blog entries, and JetBlue's David Neeleman apologized for flight delays. |
HBS Working Knowledge
May 1, 2006
Barbara Kellerman |
The Public Apology Apologizing in public is not easy, especially for leaders. They are heroes when things go right - and scapegoats when things go wrong. |
BusinessWeek
January 8, 2007 |
Now Go Out And Lead! In his new book, What Got You Here Won't Get You There, executive coach Marshall Goldsmith writes about being a better leader. Here are two tips for starters. |
HBS Working Knowledge
October 17, 2005
Stever Robbins |
Making it Right with Wronged Employees Here is an emotionally charged situation that brings up many issues including politics, business decisions and their impact on people, and whether layoffs and firings are the best solution to business and interpersonal problems. |
| Knowledge@Wharton |
2002: The Year of the Apology It seems that 2002 is the year of the apology -- on both the corporate and the individual level -- with acts of contrition appearing regularly since the collapse of Enron in December 2001. |
CRM
November 3, 2003
Lior Arussy |
Complaints Are Great. Keep Them Coming Customers who air their grievances are giving vendors a second chance. |
InternetNews
December 17, 2009 |
Plurk Still Steamed Over Microsoft Code Theft The co-founder of Chinese micro-blogging site Plurk says 'responsibility' and 'accountability' not the same. |
The Family Room
T.W. Winslow |
Apology Accepted The problem with not accepting or minimizing an apology is this only escalates the problem. A snide comment in the face of an apology will only serve to create hostility and resentment. |
AskMen.com
Mr. Mafioso |
Old School Values The best lessons learned in life stem from old-school values, and they usually only take root in a person through personal knockouts. |
The Motley Fool
May 27, 2004
Bill Mann |
Dick Strong: How Sorry Are You? With Wells Fargo buying his company, Strong can now pay a big SEC fine out of his lint drawer. |
Managed Care
January 2007
Maureen Glabman |
Will 'Mea Culpa' Work for Health Plans Too? Hospitals and physicians, to varying degrees, are finding that doing the right thing is good business practice. |
The Motley Fool
August 5, 2008
Alyce Lomax |
Fool Blog: J. Crew's Mystery Mea Culpa J.Crew sends an evasive email apology to all its shoppers. Why did they do it? Was it the right move? |
Job Journal
December 7, 2003
Susan Wilson Solovic |
Girl Talk: How Women Undermine Themselves at Work To become more effective communicators, women must begin by opening their minds and exploring the subtleties, nuances, and preferences of a foreign culture -- the male culture -- as if they were preparing to do business in a foreign country. |
