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HBS Working Knowledge
May 1, 2006
Barbara Kellerman
The Public Apology Apologizing in public is not easy, especially for leaders. They are heroes when things go right - and scapegoats when things go wrong. mark for My Articles similar articles
AskMen.com
Ross Bonander
4 Steps To: Making Amends In seeking to mend a fractured relationship, a well-considered strategy is as crucial to success as showing contrition, sincerity and humility. mark for My Articles similar articles
Inc.
June 2006
The Sorry Laws A sincere apology is a good way to avoid a lawsuit, but it can backfire. That's because in some states, courts can treat "I'm sorry" as "I'm guilty." Ask your attorney about the law in your state - and think twice if you find yourself dealing with someone litigious. mark for My Articles similar articles
AskMen.com
Ross Bonander
4 Steps: Make A Sincere Apology There are many ways to get apologies wrong and only a few ways to get them right. The following steps describe how to make a sincere apology. mark for My Articles similar articles
Inc.
June 2006
Alison Stein Wellner
Making Amends Apologizing is part of doing business. But do it wrong, and you'll really be sorry. mark for My Articles similar articles
Managed Care
January 2007
Maureen Glabman
Will 'Mea Culpa' Work for Health Plans Too? Hospitals and physicians, to varying degrees, are finding that doing the right thing is good business practice. mark for My Articles similar articles
The Family Room
Sharon Jacobsen
Apologising - A how to guide Without an apology, you can't expect to be forgiven. If you've upset somebody, the chances are that they'll carry their resentment with them. The resentment may give with time, but it's unlikely to be completely released... mark for My Articles similar articles
Job Journal
February 1, 2004
Bob Rosner
A Sorry Situation Some tips on mastering the art of the workplace apology mark for My Articles similar articles
Entrepreneur
March 2005
Chris Penttila
My Bad! Playing the blame game is out. More CEOs are taking responsibility for their actions--and building stronger businesses as a result. mark for My Articles similar articles
The Motley Fool
January 8, 2012
Born in the USA, Made in France: How McDonald's Succeeds in the Land of Michelin Stars To make it in France, McDonald's made itself look like a French company and offered French favorites. mark for My Articles similar articles
Salon.com
March 26, 2001
Daryl Lindsey
Will mad cows kill the Big Mac? With strict safety measures and new menu options, McDonald's is acting fast to stem losses from disease in Europe, and bracing for a beef scare in the U.S.... mark for My Articles similar articles