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| Knowledge@Wharton |
2002: The Year of the Apology It seems that 2002 is the year of the apology -- on both the corporate and the individual level -- with acts of contrition appearing regularly since the collapse of Enron in December 2001.   |
Inc.
June 2006 |
The Sorry Laws A sincere apology is a good way to avoid a lawsuit, but it can backfire. That's because in some states, courts can treat "I'm sorry" as "I'm guilty." Ask your attorney about the law in your state - and think twice if you find yourself dealing with someone litigious. |
AskMen.com
Ross Bonander |
4 Steps: Make A Sincere Apology There are many ways to get apologies wrong and only a few ways to get them right. The following steps describe how to make a sincere apology. |
AskMen.com
Jeff Stone |
Career Lessons From George W. Bush In Bush's new book, he candidly admits to things he wishes he could do over. By taking action, fostering a competent image and holding onto your principles, you can learn from his reflection on his own mistakes -- and avoid them in your own life. |
AskMen.com
Ross Bonander |
4 Steps To: Making Amends In seeking to mend a fractured relationship, a well-considered strategy is as crucial to success as showing contrition, sincerity and humility. |
Managed Care
January 2007
Maureen Glabman |
Will 'Mea Culpa' Work for Health Plans Too? Hospitals and physicians, to varying degrees, are finding that doing the right thing is good business practice. |
Inc.
June 2006
Alison Stein Wellner |
Making Amends Apologizing is part of doing business. But do it wrong, and you'll really be sorry. |
Job Journal
February 1, 2004
Bob Rosner |
A Sorry Situation Some tips on mastering the art of the workplace apology |
The Family Room
Sharon Jacobsen |
Apologising - A how to guide Without an apology, you can't expect to be forgiven. If you've upset somebody, the chances are that they'll carry their resentment with them. The resentment may give with time, but it's unlikely to be completely released... |
Entrepreneur
March 2005
Chris Penttila |
My Bad! Playing the blame game is out. More CEOs are taking responsibility for their actions--and building stronger businesses as a result. |
CRM
November 3, 2003
Lior Arussy |
Complaints Are Great. Keep Them Coming Customers who air their grievances are giving vendors a second chance. |
