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CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face.   |
CRM
May 4, 2015 |
TCN Launches Competitive Analytics Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform. |
Insurance & Technology
March 9, 2007
Susana Schwartz |
The Hype Around BI 2.0 Heralds Functionality Changes Surrounding Business Intelligence, Which Helps Insurers Gather Information to Make Business Decisions The next generation of business intelligence tools will be integrated within business processes themselves, enabling improved forecasting and real-time data analysis. |
Insurance & Technology
November 21, 2005
Cynthia Saccocia |
Business Ignorance or Business Intelligence The effective use of business intelligence by insurance companies over the next three years will differentiate market leaders from market laggards in capturing, servicing and retaining profitable market segments. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
Wall Street & Technology
August 22, 2006 |
Spotfire Releases DXP for Enterprise Analytics, Features Pre-configured Guided Analytics for Financial Professionals Analytics developer Spotfire unveiled a new enterprise analytics application, Spotfire DXP, that allows users to author their own guided analytic applications in context of the business process they serve. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
InternetNews
November 16, 2009 |
IBM Rolls Out BI for Private Clouds Smart Analytics Cloud will provide more than a petabyte of data to its 200,000 employees. |
CRM
February 4, 2013
Judith Aquino |
SAS Rolls Out Visual Analytics for Work Groups and Midsized Businesses Self-service option includes analytics, reporting, and visualization capabilities. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
CRM
March 2014
Leonard Klie |
Big Data Prompts 'Analytics Everywhere' Solutions Everyday users can turn data into insight by using new software solutions. |
Bank Systems & Technology
January 3, 2006
Peggy Bresnick Kendler |
Business Intelligence Banks increasingly are turning to BI tools to transform data into actionable information. By helping banks better understand customers' needs, BI initiatives can create competitive advantage and lead to increased customer wallet share. |
CRM
November 2014
Donna Fluss |
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. |
CRM
May 2014
Donna Fluss |
Use Desktop Analytics to Improve Your Servicing Environment Adoption of these solutions is poised to take off over the next few years. |
InternetNews
December 29, 2010 |
Software Year in Review: Top BI and Analytics Stories of 2010 Business intelligence and analytics have remained hot even as the rest of the economy has cooled. |
Wall Street & Technology
May 20, 2008
Cory Levine |
Capgemini Partners With Teradata to Create Compliance and Operations Platform The new platform will enable holistic regulatory reporting and monitoring of trade status issues. |
CRM
December 2010
Robert Wollan |
Analyzing the New Customer Customer analytics are emerging as a competitive advantage |
Bank Systems & Technology
July 28, 2006
Nancy Feig |
The Next Level in Business Intelligence A new philosophy centered around enterprisewide use of BI tools -- coupled with advances in analytics and data management -- is helping banks make better and more-profitable business decisions. |
T.H.E. Journal
April 1, 2010
John K. Waters |
What's In It For Us By following a foursome of best practices from the business world, K-12 districts can guide their business intelligence (BI) initiatives toward an effective implementation. |
CRM
August 2012
Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. |
IndustryWeek
June 17, 2009
Josh Cable |
Analyze This In an age of abundant information, business analytics can help manufacturers turn their data into a competitive advantage. |
InternetNews
May 6, 2009
Alex Goldman |
Oracle Beefs Up Business Analytics Software Upgrades to a handful of related Oracle products accompany the new release, including JD Edwards integration. |
CRM
December 2006
Colin Beasty |
Analytics Brought to Bear How strength in numbers -- in this case, the analytics of customer data -- transforms sales teams into sales forces. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
Bank Systems & Technology
January 7, 2005
Cynthia Ramsaran |
The Intelligence Factor Banks of all sizes increasingly are turning to an array of tools such as analytics, modeling and forecasting systems - often in the form of a packaged BI solution. |
Bank Systems & Technology
May 1, 2006
Maria Bruno-Britz |
Oracle's Plan Comes Together The software vendor leverages recent acquisitions for a foray into the business intelligence technology ring with the release of its Business Intelligence Suite. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
Insurance & Technology
January 29, 2009
Craig Bedell |
Overcoming Barriers to Integrated Risk Management In a market environment where competition, globalization, market volatility and structural change are increasing, insurance companies need to manage their risks and service even better and with greater transparency. |
CRM
June 2013
Kelly Liyakasa |
Executive Demand for Data Analysis Grows CEOs re-evaluate enterprise roles, strategies to tie analytics to business values. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
Insurance & Technology
March 30, 2009
Nathan Conz |
Clearwater Analytics Launches Insurance Offering Clearwater Analytics has released Insurance Analytics to address the industry's investment reporting needs. |
CRM
December 9, 2015
Brad Peters |
5 Risks of a Dated Business Intelligence Solution Your business intelligence needs to be able to keep pace with today's customers and data -- or your business could get left behind. |
CRM
September 2012
Hamelin et al. |
How Analytics Makes Us Smarter Turn information into insight. Data is like an uncut diamond. It needs a lot of work to obtain value in the marketplace. |
Insurance & Technology
May 28, 2008
Dori Dwyer |
Business Intelligence Capabilities Transform Accounting and Financial Systems True business intelligence (BI) capabilities are revolutionizing the value insurers are realizing from their accounting and financial systems. |
CRM
April 23, 2015 |
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. |
CIO
March 8, 2011
Chris Kanaracus |
SAS Pushes BI to Apple's IPad, IPhones SAS Institute is teaming up with mobile business intelligence vendor Mellmo to bring analytic applications to Apple's iPhone and iPad. |
Bank Systems & Technology
February 22, 2007
Maria Bruno-Britz |
Business Intelligence Making Headway in Banks' Profitability Efforts Banks increasingly are using business intelligence tools to turn data into actionable information and drive improved performance. |
CIO
January 29, 2010
Thomas Wailgum |
BI's Dirty Secret: Better Tools Are No Match for Bad Strategy IT faces more pressure than ever to deliver actionable BI data to the business. But the smartest CIOs say this is no time to blindly throw BI to the masses. |
CRM
December 12, 2011
Judith Aquino |
SAP and NetBase Partner on Social Media Apps Their joint solution offers enhanced social media monitoring and analytics. |
CRM
September 22, 2014
Maria Minsker |
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. |
Bank Technology News
October 2008
Kyle Duckers |
Strategic GRC Yields Clear Payback Can a financial institution's governance, risk and compliance effort be a strategic tool, or is it simply a cost of doing business? Can best practices actually improve shareholder value? These are important questions that some financial services executives continue to ponder. |
CRM
August 22, 2014
Sean Gordon |
5 Ways Small Data Can Be More Valuable than Big Data Real-time information lets your business act more quickly. |
CRM
August 22, 2013 |
Capgemini Launches Elastic Analytics on Amazon Web Services The solution provides end-to-end business intelligence and big data analytics. |
Insurance & Technology
February 6, 2008
Anthony O'Donnell |
Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have. |
Bank Systems & Technology
December 12, 2008
Peggy Bresnick Kendler |
Business Objects Rolls out Latest Version of BI OnDemand software. Business Objects has released the latest version of Business Objects BI OnDemand software. BI OnDemand is a complete suite of business intelligence capabilities, including a data warehouse, delivered on-demand. |
CRM
December 10, 2013 |
SAP Releases SAP InfiniteInsight Solution SAP InfiniteInsight predictive analytics leverages technologies gained in the acquisition of KXEN. |
CIO
January 11, 2013
Thor Olavsrud |
How to Use Big Data to Make Faster and Better Business Decisions Big Data is clearly a disruptive technology, but using it successfully is as much art as it is science. The key is integrating Big Data with traditional BI to create a data ecosystem that allows you to generate new insights. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
