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Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business. mark for My Articles similar articles
Bank Technology News
July 2006
John Adams
Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus? mark for My Articles similar articles
Bank Technology News
December 2003
Holly Sraeel
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there. mark for My Articles similar articles
Bank Technology News
August 2006
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. mark for My Articles similar articles
U.S. Banker
December 2001
John Hackett
Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons... mark for My Articles similar articles
Bank Technology News
April 2001
David Rountree
Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly... mark for My Articles similar articles
Bank Technology News
January 2001
David Rountree
Bye, Bye CRM, Hello CMR Not quite, researchers say, though RDS promotional material proferred the latest BAI research as proof that customer relationship management is "disappearing"... mark for My Articles similar articles
The Motley Fool
February 12, 2008
Dan Caplinger
Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention. mark for My Articles similar articles
Bank Systems & Technology
November 29, 2004
Katherine Burger
Learning From Las Vegas Why do people gripe about ATM and check fees, yet they happily squander all their loose change on slot machines? Why is waiting in line at the bank branch such a chore, but waiting in even longer lines for the $9.99 all-you-can-eat buffet is OK? mark for My Articles similar articles
Bank Technology News
April 2007
Glen Fest
Branch Planning: Mapping A Course For Profits Display analytics tool guides Nevada State Bank's growth. mark for My Articles similar articles
U.S. Banker
April 2008
Chris Bledsoe
Funds-Transfer Pricing? Just Say No. Is funds-transfer pricing worthwhile? mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Peggy Bresnick Kendler
The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices mark for My Articles similar articles
Bank Systems & Technology
August 5, 2004
Ivan Schneider
Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved. mark for My Articles similar articles
Bank Technology News
December 2001
David Rountree
Retail Delivery conference 2001 In the shadow of Walt Disney's fantasy world in sunny California, the Bank Administration Institute will serve up a healthy dose of cold, hard reality... mark for My Articles similar articles
Bank Systems & Technology
May 1, 2006
Phil Britt
Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests. mark for My Articles similar articles
Bank Systems & Technology
January 31, 2006
Katherine Burger
BAI Redirects Focus In an era of e-mail, blogs, podcasts and mobile communications -- not to mention 24/7 work demands -- what do bank executives want from a trade show? mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Kere Lewis
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. mark for My Articles similar articles
Bank Systems & Technology
August 24, 2006
Phil Britt
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. mark for My Articles similar articles
U.S. Banker
January 2008
Anthony Malakian
Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth. mark for My Articles similar articles
U.S. Banker
April 2007
Lee Conrad
To Win Client Lauds, Think Free Space, Not Free Breakfasts Community banks can no longer live off small-business customers' goodwill. They need to get creative, like lending space for client meetings and acting as a networking planner. But is it enough? mark for My Articles similar articles
Bank Systems & Technology
February 1, 2007
Duchesneau & Joyner
The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention. mark for My Articles similar articles
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. mark for My Articles similar articles
Bank Systems & Technology
July 21, 2007
Deena M. Amato-McCoy
Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study. mark for My Articles similar articles
Bank Systems & Technology
January 30, 2008
Maria Bruno-Britz
City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before. mark for My Articles similar articles
Bank Technology News
May 1, 2008
Anthony Malakian
Turns Out, If You Build It They'll Stop Coming Lowered branch transaction volume may not have been the intended result of a successful remote-deposit capture campaign, but that is exactly what's happening. mark for My Articles similar articles
U.S. Banker
April 2002
Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit... mark for My Articles similar articles
Bank Systems & Technology
November 1, 2006
Phil Britt
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
David Conroy
Corporate Clients Increasingly Looking to Banks to Mitigate Trade Finance Risks How can banks pursue growth opportunities in global trade finance in, for example, emerging markets? What technology investments must banks make to meet these new demands? mark for My Articles similar articles
Bank Technology News
March 2002
Karen Epper Hoffmann
Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential... mark for My Articles similar articles
Bank Systems & Technology
February 21, 2008
Jim Eckenrode
Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution. mark for My Articles similar articles
Bank Director
3rd Quarter 2010
Jack Milligan
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? mark for My Articles similar articles
Bank Systems & Technology
November 1, 2006
Nancy Feig
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. mark for My Articles similar articles
Bank Technology News
March 2002
David Rountree
Technology Spending Persists in Downturn Other industries' IT investments may remain essentially flat in 2002, but banks' will keep rising, albeit at the slowest rate in several years... mark for My Articles similar articles
Bank Systems & Technology
May 3, 2005
Deena M. Amato-McCoy
Creating Virtual Value By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes. mark for My Articles similar articles
FDIC FYI
July 9, 2004
Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study. mark for My Articles similar articles
U.S. Banker
November 2007
Paul Hyde et al.
Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land. mark for My Articles similar articles
Bank Systems & Technology
January 31, 2006
Peggy Bresnick-Kendler
Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends? mark for My Articles similar articles
OCC Bulletin
December 1, 2004
Notice of Comptroller of the Currency Fees for Year 2005 The purpose of this issuance is to inform all national banks and federal branches and agencies of fees charged by the Office of the Comptroller of the Currency for year 2005. Changes are effective January 1, 2005. mark for My Articles similar articles
U.S. Banker
May 2008
Anthony Malakian
Creating a Haven of Comfort For the Rich to Do Business The mass affluent expect a branch to be as progressively designed as their home. mark for My Articles similar articles
Bank Systems & Technology
August 3, 2005
Peggy Bresnick Kendler
Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes. mark for My Articles similar articles
Bank Systems & Technology
March 27, 2008
Sherree DeCovny
Banks Struggle to Cross-Sell Online Recent studies reveal that many financial institutions still fail to fully leverage the online channel to sell and cross-sell products. mark for My Articles similar articles
Bank Technology News
February 1, 2008
John Adams
Relationship Pricing: Customize Fees And People Feel Special Bank fees have long been a one-size-fits all jacket, but some institutions now offer a custom-tailored experience to differentiate themselves and grab wallet share. mark for My Articles similar articles
U.S. Banker
October 2001
Neckopulos & Pihl
Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful... mark for My Articles similar articles
Bank Technology News
January 2002
Joseph McKendrick
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... mark for My Articles similar articles
Bank Systems & Technology
November 1, 2005
Deena M. Amato-McCoy
One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty. mark for My Articles similar articles
Bank Systems & Technology
July 1, 2005
Peggy Bresnick Kendler
Speed to Market Achieving speed to market can provide banks with a competitive advantage. But they need flexible technology infrastructures to achieve speed-to-market strategies, and launching products just for the sake of offering something new won't win banks new business. mark for My Articles similar articles
U.S. Banker
January 2008
Anthony Malakian
Turning Up the Volume On 401(k) Conversation Investment firms have made a strong push into banks' domain and these institutions need to start pushing back. mark for My Articles similar articles
The Motley Fool
January 18, 2007
David Lee Smith
Bank of America Raising the Roof The megabank seeks to abolish federal limits on its growth. What might this push mean for Bank of America attractiveness to investors? mark for My Articles similar articles
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. mark for My Articles similar articles
Bank Technology News
May 2001
Maria Bruno
E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else... mark for My Articles similar articles