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Bank Systems & Technology April 28, 2008 Maria Bruno-Britz |
Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business. |
Bank Technology News July 2006 John Adams |
Measuring Branch Performance: Taking The Guess Out Of The Gaps Deciding how to rate a branch's bottom line can be sticky for banks. Can a Canadian firm's "blueprint" tool bring a distant footprint into focus? |
Bank Technology News December 2003 Holly Sraeel |
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there. |
Bank Technology News August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. |
U.S. Banker December 2001 John Hackett |
Branches -- Hot New Delivery Channel With banks in a struggle for customers, branches have become in-the-field artillery. After years of fiddling with newfangled delivery channels, bankers across the nation are rediscovering that branches can be their most powerful weapons... |
Bank Technology News April 2001 David Rountree |
Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly... |
Bank Technology News January 2001 David Rountree |
Bye, Bye CRM, Hello CMR Not quite, researchers say, though RDS promotional material proferred the latest BAI research as proof that customer relationship management is "disappearing"... |
The Motley Fool February 12, 2008 Dan Caplinger |
Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention. |
Bank Systems & Technology November 29, 2004 Katherine Burger |
Learning From Las Vegas Why do people gripe about ATM and check fees, yet they happily squander all their loose change on slot machines? Why is waiting in line at the bank branch such a chore, but waiting in even longer lines for the $9.99 all-you-can-eat buffet is OK? |
Bank Technology News April 2007 Glen Fest |
Branch Planning: Mapping A Course For Profits Display analytics tool guides Nevada State Bank's growth. |
U.S. Banker April 2008 Chris Bledsoe |
Funds-Transfer Pricing? Just Say No. Is funds-transfer pricing worthwhile? |
Bank Systems & Technology March 27, 2008 Peggy Bresnick Kendler |
The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices |
Bank Systems & Technology August 5, 2004 Ivan Schneider |
Have a Problem? No Problem! Not only can a smaller financial institution adopt comparable CRM as a larger player, but it can let someone else manage the integration issues involved. |
Bank Technology News December 2001 David Rountree |
Retail Delivery conference 2001 In the shadow of Walt Disney's fantasy world in sunny California, the Bank Administration Institute will serve up a healthy dose of cold, hard reality... |
Bank Systems & Technology May 1, 2006 Phil Britt |
Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests. |
Bank Systems & Technology January 31, 2006 Katherine Burger |
BAI Redirects Focus In an era of e-mail, blogs, podcasts and mobile communications -- not to mention 24/7 work demands -- what do bank executives want from a trade show? |
Bank Systems & Technology February 1, 2007 Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. |
Bank Systems & Technology August 24, 2006 Phil Britt |
Living in a Multichannel World As banks decide how to allocate approximately $6.5 billion in investments on retail channels this year, they would be wise to look at how customers use those channels, according to Karen Massey, senior research analyst for Financial Insight. |
U.S. Banker January 2008 Anthony Malakian |
Poor Branch Placement Could Kill Revenues For smaller community banks, poor branch placement is a far greater concern than for a trillion-dollar behemoth. |
U.S. Banker April 2007 Lee Conrad |
To Win Client Lauds, Think Free Space, Not Free Breakfasts Community banks can no longer live off small-business customers' goodwill. They need to get creative, like lending space for client meetings and acting as a networking planner. But is it enough? |
Bank Systems & Technology February 1, 2007 Duchesneau & Joyner |
The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention. |
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz |
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. |
Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy |
Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study. |
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz |
City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before. |
Bank Technology News May 1, 2008 Anthony Malakian |
Turns Out, If You Build It They'll Stop Coming Lowered branch transaction volume may not have been the intended result of a successful remote-deposit capture campaign, but that is exactly what's happening. |
U.S. Banker April 2002 |
Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit... |
Bank Systems & Technology November 1, 2006 Phil Britt |
Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers. |
Bank Systems & Technology March 27, 2008 David Conroy |
Corporate Clients Increasingly Looking to Banks to Mitigate Trade Finance Risks How can banks pursue growth opportunities in global trade finance in, for example, emerging markets? What technology investments must banks make to meet these new demands? |
Bank Technology News March 2002 Karen Epper Hoffmann |
Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential... |
Bank Systems & Technology February 21, 2008 Jim Eckenrode |
Exclusive TowerGroup Research Report: Bank Tech Spending in 2008 In light of the current market turmoil, North American banks appear to be approaching technology planning and budgeting for 2008 with caution. |
Bank Director 3rd Quarter 2010 Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
Bank Systems & Technology November 1, 2006 Nancy Feig |
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. |
Bank Technology News March 2002 David Rountree |
Technology Spending Persists in Downturn Other industries' IT investments may remain essentially flat in 2002, but banks' will keep rising, albeit at the slowest rate in several years... |
Bank Systems & Technology May 3, 2005 Deena M. Amato-McCoy |
Creating Virtual Value By integrating business channels, consolidating customer histories and beefing up security, banks are improving their online offerings to provide customers with all the conveniences of branch banking in the comfort of their own homes. |
FDIC FYI July 9, 2004 |
Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study. |
U.S. Banker November 2007 Paul Hyde et al. |
Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land. |
Bank Systems & Technology January 31, 2006 Peggy Bresnick-Kendler |
Demographic Trends How are retail banking customer demographics changing? What is the significance of these trends? |
OCC Bulletin December 1, 2004 |
Notice of Comptroller of the Currency Fees for Year 2005 The purpose of this issuance is to inform all national banks and federal branches and agencies of fees charged by the Office of the Comptroller of the Currency for year 2005. Changes are effective January 1, 2005. |
U.S. Banker May 2008 Anthony Malakian |
Creating a Haven of Comfort For the Rich to Do Business The mass affluent expect a branch to be as progressively designed as their home. |
Bank Systems & Technology August 3, 2005 Peggy Bresnick Kendler |
Core Systems To Improve To improve customer service, product development, regulatory compliance and fraud prevention, banks must transform their core systems to enable more agile business processes. |
Bank Systems & Technology March 27, 2008 Sherree DeCovny |
Banks Struggle to Cross-Sell Online Recent studies reveal that many financial institutions still fail to fully leverage the online channel to sell and cross-sell products. |
Bank Technology News February 1, 2008 John Adams |
Relationship Pricing: Customize Fees And People Feel Special Bank fees have long been a one-size-fits all jacket, but some institutions now offer a custom-tailored experience to differentiate themselves and grab wallet share. |
U.S. Banker October 2001 Neckopulos & Pihl |
Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful... |
Bank Technology News January 2002 Joseph McKendrick |
Branch Automation Tools Open New Channels The newest technology focuses on helping data to be everywhere at once... |
Bank Systems & Technology November 1, 2005 Deena M. Amato-McCoy |
One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty. |
Bank Systems & Technology July 1, 2005 Peggy Bresnick Kendler |
Speed to Market Achieving speed to market can provide banks with a competitive advantage. But they need flexible technology infrastructures to achieve speed-to-market strategies, and launching products just for the sake of offering something new won't win banks new business. |
U.S. Banker January 2008 Anthony Malakian |
Turning Up the Volume On 401(k) Conversation Investment firms have made a strong push into banks' domain and these institutions need to start pushing back. |
The Motley Fool January 18, 2007 David Lee Smith |
Bank of America Raising the Roof The megabank seeks to abolish federal limits on its growth. What might this push mean for Bank of America attractiveness to investors? |
Bank Systems & Technology November 3, 2009 Maria Bruno-Britz |
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. |
Bank Technology News May 2001 Maria Bruno |
E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else... |