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CRM June 1, 2012 Leonard Klie	Most Customer Service Tweets go Unanswered In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours.
The Motley Fool July 8, 2004 Alyce Lomax	J.C. Penney Rules June J.C. Penney succeeds in a month when many lower-priced retailers did not.
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
PHONE+ May 20, 2009	Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.
The Motley Fool December 24, 2007 Timothy M. Otte	Holiday Shopping Trip Very few retailers will consider 2007 a banner year, but the next few shopping days will at least allow some companies to salvage something from what will be for most a dismal holiday shopping season.
The Motley Fool November 10, 2006 Ryan Fuhrmann	Kohl's Keeps Humming The numbers have been impressive, but the department store retailer could quickly become a victim of its success. Investors, take note.
The Motley Fool May 24, 2004 Phil Wohl	Wal-Mart Sees May Flowers The leading retailer confirms that May sales are fulfilling expectations.
The Motley Fool January 15, 2008 Alyce Lomax	Yep, Coldwater Creek Is Colder It might be a long winter for Coldwater Creek; the retailer lowers guidance and reveals a large same-store sales decline.
The Motley Fool January 6, 2010 Rich Duprey	Retailers Ready for the Gift Card Redo Slack sales mean retailers are hoping gift cards bring holiday joy in January.
The Motley Fool August 10, 2006 Stephen D. Simpson	Aiming at a Moving Target If you're a big retailer, you're going to suffer one way or another when the economy slows -- and whether you suffer incrementally less than other companies may not make much difference in the stock price.
The Motley Fool November 17, 2010 Alyce Lomax	Retailers' Hottest Holiday Gambit Won't Save Them Many free shipping deals sound like half-hearted efforts.
The Motley Fool September 7, 2007 Lawrence A. Rothman	No Froth for Stein Mart Comps are on the slide, even more than analysts expected, as competitors appear to be gaining the upper hand.
The Motley Fool February 27, 2007 Rich Duprey	Foolish Forecast: Kohl's Is a Diamond The mid-level retailer will report its fourth-quarter 2006 financial results shortly. Investors, here is what you can expect to see.
The Motley Fool March 28, 2008 Timothy M. Otte	No Easter Eggs for J.C. Penney The retailer warns of sales and earnings well below expectations.
The Motley Fool November 23, 2009 Alyce Lomax	A Bleaker, Blacker Friday Shoppers may drive a very hard bargain this year.
InsideFlyer February 2006	Southwest Rapid Rewards Beginning Feb. 10, all Rapid Rewards awards issued will be free of blackout dates, but will be subject to seat restrictions.
The Motley Fool January 8, 2009 Alyce Lomax	Digging Through Retail's Rubble Many retailers, including Wal-Mart, came up empty-handed during the holidays.
The Motley Fool November 9, 2006 Ryan Fuhrmann	J.C. Penney Cashes In J.C. Penney's turnaround efforts continue to pay dividends. Investors may want to seriously consider placing some shares into their investment shopping bag.
The Motley Fool March 2, 2007 Ryan Fuhrmann	Kohl's Pursues Growth Kohl's is doing well, but so is the competition. Investors, take note.
The Motley Fool April 16, 2008 Selena Maranjian	Surviving the Recession With Great Customer Service Some companies are wowing customers through good times and bad by providing exemplary services.
InternetNews December 30, 2008 Christopher Saunders	Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?
BusinessWeek August 27, 2009 Palmeri & Balfour	Behind Starwood's Hotel Expansion in China The chain's Sheraton brand, already popular on the mainland, is likely to grow more so as Chinese tourism expands.
The Motley Fool January 5, 2010 Alyce Lomax	A Tiny Victory for Big Retail The holidays are over, but retail's problems may have just begun.
The Motley Fool June 10, 2011 Shubh Datta	Wal-Mart Can't Just Duct Tape This Massive Problem Wal-Mart to test its small-store format in the U.S.
HBS Working Knowledge March 22, 2004 Manda Salls	Loyalty: Don't Give Away the Store Loyalty programs are profitable--if used correctly. Harvard Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right.
The Motley Fool May 16, 2008 Timothy M. Otte	Kohl's Still Isn't Cool The apparel retailer's sales woes continue to hit the bottom line.
CRM June 1, 2006 Phillip Britt	Market Focus: Retail: How (and Where) May We Serve You? Retail consumers want to receive a high level of service regardless if they shop online, in a store, or some combination of channels. The retailers that recognize and meet this challenge of multichannel customer service are the ones that will get the best profit margins.
The Motley Fool February 25, 2005 Rich Duprey	Penney Beats by a Nickel Retailer J.C. Penney reports rising profits as it begins the last year of a five-year turnaround plan.
The Motley Fool November 17, 2008 James Brumley	J.C. Penney's Margins Pinched The retailer may look cheap, but a closer look suggests other problems.
The Motley Fool March 9, 2007 Timothy M. Otte	Give Nordstrom a Nod Strong February comp sales at the upscale retailer start the year off on a solid footing. Investors, take note.
HBS Working Knowledge July 25, 2011 Maggie Starvish	Customer Loyalty Programs That Work Successful retailers connect with customers via loyalty programs at three levels starting with an introduction, followed by a retailer-initiated communication, and finally with customer- or retailer-initiated feedback loops.
BusinessWeek January 9, 2006 Robert Berner	Penney: Back In Fashion J.C. Penney's private-label brands draw middle-market shoppers.
The Motley Fool December 5, 2006 Buz Livingston	Just Another Manic Monday Cyber Monday is alive and kicking. Monday's unexpected results will go down (at least until next year) as the biggest single day of e-commerce sales. Is this just a flash in the pan where retailers juice the results with specials, or will it spur stronger holiday sales?
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
The Motley Fool October 19, 2010 Alyce Lomax	Coldwater Creek's Chilly News Coldwater Creek's share price plunged into the icy depths after it revealed a shocking piece of news for its shareholders.
InsideFlyer May 2012	Welcome to the 2012 Freddie Awards After taking a hiatus for two years, the Freddie Awards have returned. Introduced in 1988, the Freddie Awards allow members of frequent traveler programs to vote for their favorite programs completely from their point of view.
The Motley Fool February 17, 2004 Rick Aristotle Munarriz	Retailers on Parade This week will bring some notable retailers up to the earnings podium.
The Motley Fool November 25, 2008 Dayana Yochim	How to Win at Holiday Markdown Madness Seven ways to make sure you're really getting the best deal online.
InsideFlyer May 2008	The 20th Annual Freddie Awards The best travel loyalty programs, according to 629,022 frequent travelers.
The Motley Fool September 29, 2011 Alyce Lomax	Unhappy Holidays for Best Buy Holiday hiring takes a tumble.
The Motley Fool May 18, 2007 Ryan Fuhrmann	Nordstrom Is the Snobbiest of Them All A fourth-quarter earnings faux pas demonstrates there are opportunities to take advantage of short-term stock dips at Nordstrom, which can be a good time to buy retailers in general.
The Motley Fool February 16, 2005 Stephen D. Simpson	Nordstrom Marries New and Old The upscale retailer continues to rake in disposable income, and new technology should improve operations further.
InternetNews May 11, 2009 Michelle Megna	Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.
The Motley Fool January 10, 2008 Alyce Lomax	Digging Those Discounters The big three names in discount retailers, Wal-Mart, Target, and Costco, all look like a good bet in a slowing economy.
The Motley Fool December 28, 2009 Dave Mock	3 Reasons to Sell Target Today Not everyone is on the buy side.
InsideFlyer May 2005 Randy Petersen	The 17th Annual Freddie Awards The Freddie Awards recognize the best offerings for travelers from airlines and hotels.
The Motley Fool September 27, 2011 Alyce Lomax	Target: Bull's-eye or Bear Trap? Is this discount retailer a good buy right now? Some say no.
InsideFlyer May 2014	2014 Freddie Awards The Freddie Awards allow travelers around the globe to give voice to their opinions of which frequent flyer and hotel loyalty programs offer the best value.