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The Motley Fool
October 26, 2005
Tom Taulli |
RightNow Is Getting It Right The CRM software provider is poised to capitalize on circumstances in its market. Investors, take note.   |
CRM
September 2007 |
The 2007 Market Awards: Hall of Fame RightNow Technologies, due to Greg Gianforte's vision, has proven that the SaaS model is viable in areas outside of simple sales/lead tracking solutions. |
CRM
November 1, 2007
Coreen Bailor |
On the Scene: Gianforte Talks CRM The industry rebel - and founder and chief executive officer of RightNow Technologies - sits down for a chat. |
CRM
October 2006 |
The 2006 Influential Leaders These individuals' ideas have helped define the current state of CRM, but more, their influence will shape tomorrow's market. Edward Abbo, SVP of CRM Products, Oracle... Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and founder, RightNow Technologies... etc. |
The Motley Fool
April 23, 2007
Tom Taulli |
RightNow All Wrong RightNow's apparent internal tumult could harm its growth. The software company's stock plummeted 17% following last week's earnings report. |
The Motley Fool
February 1, 2005
Tom Taulli |
RightNow for Today and Tomorrow Customer-relations software maker's big gains weren't enough for the market, but long-term prospects look good. |
CRM
August 2003
Martin Schneider |
New & Noteworthy Enterprise CRM Oracle has released updates to Oracle Service and Oracle Marketing... Online CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application... etc. |
CRM
April 8, 2011
Tyler Garns |
Convergence of CRM and Marketing Automation for SMBs What this integration means for business |
CRM
December 2011
Marshall Lager |
HauteLook Gets Help for Help Online discounter taps RightNow for customer care. |
The Motley Fool
April 25, 2006
Tom Taulli |
Right On, RightNow! The customer-management software creator announces another fine quarter. Investors, take note. |
Inc.
January 2007
Michael Fitzgerald |
CRM Made Simple New software to supercharge your sales. |
CRM
March 2010
Christopher Musico |
Email Management You've Got Mail: Despite fits and starts, many still believe email management solutions can deliver on their promise. |
The Motley Fool
August 18, 2010 |
CAPS' Weekly Top Stock Idea Our investing community's latest prime pick: RightNow Technologies |
CRM
April 1, 2004
Doug Sussman |
How New York's Metropolitan Transportation Authority Keep Customer Communications Moving New York's Metropolitan Transportation Authority uses CRM to keep customer communications moving. |
CRM
October 2003
David Myron |
How to Overcome the Call Center Conundrum Five ways to improve efficiency without sacrificing relationships. |
CRM
September 2010
Juan Martinez |
Learning a Valuable Lesson Becker Professional Education studies RightNow Technologies' sales and marketing tools. |
CRM
July 18, 2014
Jonathan Herrick |
6.5 Ways to Crush Small Business CRM Adoption Woes You can transform reps' view of new tools from obstacle into opportunity. |
CRM
October 2010
Lauren McKay |
A CRM Showdown in Times Square Executives from four of the industry's top vendors share the same stage - but not the same views. |
CRM
April 1, 2004 |
Heard and Overheard Quotes from business people: Charles Phillips, copresident, Oracle... Peter McCullagh, group vice president for CRM strategy, Siebel Systems... etc. |
CRM
February 2, 2004
Martin Schneider |
Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions Profits and speedy service are still key, but financial services firms are getting back to basics. |
CRM
September 2003
Compton & Ullman |
The 2003 CRM Elite There is one thing that every company wants from its CRM initiative: results. Our inaugural CRM Elite awards showcase six companies that know how to get them. |
CRM
October 24, 2011
Judith Aquino |
Oracle to Acquire RightNow Technologies The $1.5 billion deal to acquire RightNow Technologies is part of an aggressive move to offer more cloud solutions, Oracle says. |
CRM
March 1, 2013
Leonard Klie |
Oracle Releases RightNow Cloud Service Update New features are designed to increase community engagement and improve message relevancy with customers and employees. |
CRM
October 18, 2004 |
Heard & Overheard Quotes by Steve Johnson, CEO, ChoiceStream... reg Gianforte, CEO and founder, RightNow Technologies... Eric Schmitt, senior analyst, Forrester Research... Greg Gianforte, CEO and founder, RightNow Technologies... etc. |
CRM
September 1, 2004
Jason Compton |
The Siren Call of the Midmarket With so many choices and so many CRM vendors beating down the door to win midmarket business, customers need to be choosy without being paralyzed. |
CRM
March 2010 |
The 2010 CRM Service Awards: Introduction These awards are designed to remind us that technology plays a critical role in the customer experience. |
CRM
May 17, 2012 |
Oracle Pairs RightNow CX Cloud with Fusion CRM The pairing allows companies to bring customer experience and sales force automation together in the cloud. |
CRM
October 1, 2005
David Myron |
Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution. |
CRM
May 1, 2007
Jessica Sebor |
Market Focus: Government: Citizen Satisfaction The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs. |
CRM
April 2006 |
The 2006 Service Elite Awards Here's five organizations that reaped the benefits of their contact center and customer service initiative: Washington State Department of Information Services... Charter Communications... Health Net... etc. |
CRM
October 2005
Bailor et al. |
The 2005 Influential Leaders Influential leaders are those who pave the way for others to follow. Here are CRM's top picks: Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and Founder, RightNow Technologies... John Roberts, CEO and Cofounder, SugarCRM... etc. |
CRM
October 2004
Jim Dickie |
What We're Not Putting Into CRM Systems As part of this study companies were asked to assess the information needs of their sales teams: What do they really need access to to sell effectively? |
CRM
September 1, 2004 |
Heard and Overheard Words of wisdom from the CRM industry. |
CRM
May 2004
Martin Schneider |
CRM Superstars Every winning CRM initiative has a power user whose leadership makes the difference between a stalled initiative and a stellar success. Here are the stories of three of these frontline luminaries: one in sales, the second in marketing, and the third in customer service. |
CRM
October 2003
Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. |
CRM
February 2003
David Myron |
The Hosts With the Most Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises. |
Inc.
February 2008
Darren Dahl |
What Seems to Be the Problem? Self service gets a tune-up. |
CIO
May 1, 2003
Meridith Levinson |
ASPs: The Next Chapter Application service providers are increasingly viewed as a viable option in the CRM space, particularly for small and midsize companies. |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
The Motley Fool
February 5, 2007
Tom Taulli |
RightNow Gets With the Program With a strong product, the customer service software developer is looking for the right business model. As for earnings, the guidance is for a loss of $0.56 to $0.64 per share. |
CRM
October 2003
Ginger Conlon |
The Great Service Debate Used properly, self-service applications can enhance the buyer-seller relationship. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
August 22, 2014
Chuck Ganapathi |
A Back-to-Basics Guide to CRM Adoption When we realize that CRM systems have been optimized for the company and not for the end users, we can change our approach to create a mutually beneficial process and outcome. |
CRM
May 2006
Colin Beasty |
Barriers to CRM Success Tech obstacles to CRM success can be considerable, but others include process and people concerns -- read here about two companies' experiences. |
CRM
June 2, 2003
Martin Schneider |
Vertical Focus: High-Tech It's not unusual to assume that technology companies, often quick to implement new and promising solutions, would be on the cutting edge when it comes to adopting CRM software. But the fact is, most technology companies are quite conservative in their CRM choices. |
InternetNews
July 5, 2005
Jim Wagner |
Microsoft Previews Upcoming CRM Customer relationship management package has a simple user experience based on Microsoft Office. The package is fast, customizable, and has a low cost. |
The Motley Fool
October 24, 2011
Brian D. Pacampara |
RightNow Technologies Shares Soared: What You Need to Know Shares of RightNow Technologies popped 19% on Monday after software giant Oracle agreed to buy the cloud-based customer service specialist for roughly $1.5 billion. |
CRM
March 2010 |
The 2010 CRM Service Awards: Service Leaders The best of the best in the CRM industry's support and service sector. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Elite -- iRobot Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match. |
CIO
January 25, 2010
Chris Kanaracus |
New Markets: The Wisdom of Your Crowd Software lets you tap ideas that customers give each other. |
