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Wall Street & Technology
July 1, 2005
Jim Middlemiss |
CIO Challenge As more and more clients look to conduct transactions via electronic channels, investment management firms are improving their electronic servicing systems. Boosting online search capabilities and integrating call center systems and Web platforms can enhance self-service.   |
New Architect
March 2003
Gordon Bass |
Virtual Elves Keebler's instant-messaging bots offer recipes while spreading the word |
CFO
July 1, 2005
John Edwards |
Help Yourself Customer self-service is finally catching on with consumers -- and saving businesses a bundle in the process. |
InternetNews
October 20, 2004
Ryan Naraine |
MLB.com IM Bot Up to Bat MLB.com today launched an instant messaging bot on America Online's AIM network to push content and sell add-on services to baseball fans. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
InternetNews
September 20, 2004
Ryan Naraine |
AOL Opens AIM to Bot Makers In search of instant messaging revenues, AOL looks to enterprise instant messanging bots. IM bots can be used to market to consumers, or to communicate with employees and business partners. |
The Motley Fool
November 21, 2005
Alyce Lomax |
When AIM Bots Attack AOL adds uninvited robo-guests to every Instant Messenger user's Buddy List. AOL and other Internet companies need to remember that it's not a right to have their programs installed on customers' machines -- it's a privilege. |
CRM
January 2, 2015
Mike Hennessy |
Facing the Challenges of Fraudulent Web Traffic Tactics for keeping both good and bad bots from skewing your Voice of Customer (VOC) results. |
