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Wall Street & Technology
February 27, 2005
Chris Murphy |
Blend It In - But Not Too Much Forgive IT workers at ING U.S. Financial Services, part of the Dutch banking giant ING Group N.V., if they had their worries when chief operating officer Catherine Smith took over leadership of the IT group a year ago.   |
Insurance & Technology
February 1, 2006
Maria Woehr |
Convenience is Key Here is an interview with ING's COO on how technology supports all lines of business by providing convenience to ING's 200,000 points of distribution, including insurance agents, brokerage firms and third-party administrators. |
Bank Technology News
August 2008
Glen Fest |
First-Call Resolution Becomes Imperative BNY Mellon's Shareowner Services division is among a small number of call centers that have begun to take seriously the need to dive deep into the matter of first-call resolution. |
Registered Rep.
January 1, 2005
Namita Devidayal |
The Not-So-Quiet Company In grammatical terms, a word with the letters ING at the end is a gerund, a verb masquerading as a noun. Fitting, then, that the Dutch financial services firm that goes by those letters would have a mysterious side. |
Insurance & Technology
November 15, 2006
Maria Woehr |
Marketing On Demand ING U.S. Financial Services, part of ING Group, is giving its 48,000 life insurance agents and brokers the ability to personalize marketing materials with the launch of ING Life PromoCenter, a print-on-demand service that can be accessed through the carrier's Web portal. |
Fast Company
March 2003
Scott Kirsner |
Would You Like a Mortgage With Your Mocha? Who says banking has to be dull? Not the executives at ING Direct, who are banking on powerful technology and clever marketing to make a radical change in an industry that needs it. In less than three years, they've attracted more than a million customers. And they serve a pretty mean cappuccino. |
The Motley Fool
May 13, 2005
Stephen D. Simpson |
ING's Dutch Treat Insurance fueled first-quarter growth, but conditions look to be getting tougher for the sixth largest financial institution in Europe. However, patient long-term investors should be happy with what they see over time. |
CRM
August 26, 2011
Rajaram & Manasa |
The Next Frontier in Call Center Analytics Investing in operations is not enough. Ideally, companies would invest unlimited funds into ensuring that each and every customer receives a personal, efficient call center experience. |
Insurance & Technology
November 27, 2009
Nathan Conz |
What ING's Insurance Divestment Means to the Bancassurance Model With ING forced to divest its insurance operations, the long-term viability of the bancassurance model has come under question. |
Insurance & Technology
June 14, 2005
Wendy Toth |
A Leading Role The IT department's mission at Assumption Life is to be an industry model for IT solutions while staying in line with the corporate strategic plan. |
Investment Advisor
May 2009
James J. Green |
Broker/Dealer Briefing: John Simmers of ING The CEO of ING Advisors Network, John Simmers, is retiring, but will retain his seat on FINRA's Board. |
CRM
April 2005
Phillip Britt |
The 2005 Service Elite Awards The 2005 Service Elite awards in customer service in the following categories: Knowledge-Base Tools, Agent-Facing Universal Desktop, Quality Monitoring, Workforce Management, Speech Solutions, and Outsourcing Services. |
BusinessWeek
July 25, 2005
Gene G. Marcial |
Looking A-O.K. At ING ING's global reach and recent success in America make it an attractive option for shareholders. |
Registered Rep.
November 3, 2009
Halah Touryalai |
ING Broker-Dealers Sold to Private Equity Firm The anticipated sale of the ING broker/dealer network is official -- the struggling Dutch parent company shed the three independent firms to a private equity firm for an undisclosed amount. |
Insurance & Technology
August 19, 2010
Katherine Burger |
ING Insurance U.S. Names New CIO Gary Baxter - previously from head of IT, ING U.S. Retirement Services, ING Individual Retirement, and company's closed block of business - will oversee technology investments and IT operations across all U.S. business lines. |
Investment Advisor
December 2009
James J. Green |
ING Sells Three B/Ds ING agreed to sell three of its U.S. broker/dealers that comprise the ING Advisors Network to Lightyear Capital LLC. |
Bank Technology News
December 2005
John Engen |
Web Banking: Europe's ING Direct Bucks U.s. Tradition ING Direct is one of the fastest-growing institutions in the U.S., with a strategy that treats banking as a price-sensitive commodity and other banks' customers as easy pickings. |
Bank Systems & Technology
October 27, 2009
Nathan Conz |
ING to Divest ING Direct ING has announced that it will divest its Internet bank, ING Direct USA, as part of a restructuring plan to separate its banking and insurance businesses required by regulators. |
Bank Systems & Technology
September 1, 2007
Katherine Burger |
ING DIRECT's Brenda Rideout Focuses on Automation, Architecture, Simplicity and Security ING DIRECT abides by simplicity as a core operating principle so it can bring the automation into play. |
Bank Systems & Technology
September 22, 2008
Peggy Kendler |
Innovative CIOs 2007: Rideout Keeps ING Direct's Eyes on the Future Since she was named one of Banking's Most Innovative CIOs in 2007, ING Direct CIO Brenda Rideout has assumed additional responsibilities within the Toronto-based company. |
CIO
November 14, 2012
Ron Van Kemenade |
A CIO Learns That Efficiency Isn't Enough A banking CIO works with the CMO and discovers that complex financial transactions can be quite emotional for the customer. Good technology can help build trust and improve the customer experience. |
The Motley Fool
June 23, 2011
Matt Koppenheffer |
Was This Fool Wrong About Capital One's ING Direct Buy? Perhaps giving Capital One a thumbs-up on its ING Direct acquisition was premature. |
Bank Systems & Technology
December 31, 2008
Orla O'Sullivan |
Crisis a Marketing Opportunity for ING Direct The marketing genius of ING Direct is on display again, in the form of a new Web site, wethesavers.com, which in less than three weeks had collected more than 15,000 signatures on a "Declaration of Financial Independence." |
Insurance & Technology
September 1, 2008
Anthony O'Donnell |
Process First: Achieving Maximum Product Speed-to-Market Seeking to roll out several innovative specialty products in 2008, Chicago-based property and casualty insurer CNA embarked on a review of its technology and process within the specialty business division. |
Bank Technology News
September 2004
Shane Kite |
Wooing Wealth: 'Family Office' Feeling is Key to Luring HNW The $136 trillion in wealth transfer that's expected to occur is alluring to banks. But to attract it, they need to link with businesses that advise families and get their Customer Relationship Management houses in order. |
BusinessWeek
March 1, 2004
Geri Smith in Mexico City |
Mexican Standoff For ING A tangled court case is causing other foreign investors to think twice |
BusinessWeek
March 14, 2005 |
ING Direct: "A Rebel With Cause" CEO Arkadi Kuhlman discusses how the online bank keeps costs down and handles high-maintenance customers and a flattening yield curve. |
Bank Systems & Technology
August 9, 2010
Penny Crosman |
ING Looks to Halve App Runtime Costs with Cloud Computing By leveraging cloud computing, ING estimates it can cut application runtime costs in half while doubling processing speeds. |
Bank Systems & Technology
August 24, 2006
Deena M. Amato-McCoy |
The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services. |
Insurance & Technology
April 23, 2010
Anthony O'Donnell |
Prakash Shimpi Joins ING U.S. as Chief Risk Officer Shimpi will oversee the enterprise-wide risk monitoring and management program for ING's U.S. insurance operations, and will be responsible for managing the framework for measuring, controlling, hedging, and pricing risk. |
The Motley Fool
November 10, 2010
Jared Cummans |
Wednesday's ETF to Watch: Netherlands ETF (EWN) The third-quarter earnings report from ING informs today's ETF to watch. |
