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CRM February 2003 Erika Rasmusson	FedEx: An Overnight Call Center Success Story Providing customers a single point of access has delivered a truckload of rewards.
CRM July 2013 Barton Goldenberg	Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction.
CRM December 20, 2004	Heard and Overheard Customers are a defensible competitive asset... In concept, the whole goal with database marketing is to make the companies... We don't live in a conceptually perfect world ... Accuracy has been one of the Achilles heels of CRM... etc.
The Motley Fool October 25, 2011 Rich Smith	Business Is Booming at FedEx FedEx predicts that it will grow package volume 12% this Christmas season.
The Motley Fool September 30, 2011 Navjot Kaur	FedEx: Still the Whole Package? FedEx reports solid first-quarter results but decreases its full-year forecast.
The Motley Fool January 24, 2008 Colleen Paulson	FedEx's Driver Disagreement Is self-employment really the American dream? And what does it mean to be self-employed, anyway? FedEx and its independent contractor ground drivers are facing those questions right now.
CRM December 13, 2004 Ginger Conlon	Branding: It's All About the Experience For success, deliver a positive experience on a consistent basis.
The Motley Fool June 3, 2008 Rich Smith	FedEx: Great Shipper, Dumb Owner FedEx confirmed it will begin winding down the Kinko's brand this year, phasing out "FedEx Kinko's" in favor of a new name, "FedEx Office."
CRM January 2004 Jason Compton	The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles?
The Motley Fool December 28, 2011 Navjot Kaur	FedEx Delivers Another Good Quarter FedEx posts a robust second quarter backed by strong online holiday sales.
The Motley Fool December 17, 2003 LouAnn Lofton	FedEx's Shaky Ground A voluntary retirement program takes a bite out of quarterly results as FedEx Ground stumbles.
The Motley Fool September 16, 2010 Rich Smith	FedEx's Fate Up in the Air Is it good news or bad news? Make up your mind.
CIO May 15, 2001 Mark Gordon	Next Day Change Guaranteed FedEx delivers change management...
The Motley Fool September 19, 2007 Rich Smith	Foolish Forecast: FedEx First The shipping specialist is set to report its fiscal first-quarter 2008 earnings. Investors, here is what you can expect to see.
The Motley Fool December 17, 2010 Rich Smith	FedEx to Investors: Honest! The Check's in the Mail! When FedEx tells you it expects "margins to improve in the second half of fiscal 2011 and in fiscal 2012," be aware that there's a certain element of wishful thinking in that expectation.
BusinessWeek June 27, 2005 Gene G. Marcial	FedEx: All Set For Takeoff FedEx hit a new high in early March, but has since run into head winds.
The Motley Fool March 18, 2005 Brian Gorman	FedEx Climbing As long as the global economy keeps growing, FedEx looks like a solid performer.
Fast Company December 1999 Scott Kirsner	Digital Competition - Laurie A. Tucker "Our customers are moving at Internet speed, so they need us to respond at Internet speed."
The Motley Fool June 23, 2004 Phil Wohl	Up, Up, and Away With FedEx FedEx continues to grow earnings and branch out, offering bundled services.
CRM June 2005 Bailor et al.	100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100.
The Motley Fool September 22, 2004 Alyce Lomax	Fed Up With FedEx? Investors put a damper on the company's earnings report.
CIO May 1, 2002 Susannah Patton	Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer...
The Motley Fool August 10, 2011 Rich Smith	FedEx Wants to Squeeze Money From a Turnip Warning: You're the turnip.
The Motley Fool March 24, 2008 Rich Smith	FedEx Flummoxes The bad news more than outweighed the good in FedEx's quarterly report, so why did shares trade up?
The Motley Fool June 21, 2007 Rich Smith	FedEx Flying Fine And investing heavily. So the company missed earnings -- it's no big deal to investors.
The Motley Fool December 11, 2008 Rich Smith	FedEx Fouls Up FedEx prepares for a bad 2009 by once again cutting expenditures and battening down the hatches against an economic storm that's already struck.
The Motley Fool September 18, 2009 Rich Smith	FedEx Tells Warren Buffett: The Check's Not in the Mail FedEx CFO Alan Graf says that despite signs of improvement in the economy, the year-over-year comparisons will remain very difficult.
The Motley Fool August 16, 2010	Why We're Buying FedEx While FedEx might already be the goliath of global logistics and shipping, David Gardner thinks it might be a double over the next five years.
The Motley Fool December 30, 2003 Alyce Lomax	FedEx Wraps Up Kinko's The acquisition will put FedEx into 1,200 retail locations.
The Motley Fool December 29, 2011 John Grgurich	FedEx Raises Rates: What Investors Need to Know 2012 delivery costs are scheduled to increase.
The Motley Fool May 12, 2008 David Lee Smith	FedEx Dishes Out More Caution With fuel costs running amok, FedEx is retrenching.
The Motley Fool July 27, 2010 Rich Smith	FedEx Gives Us a Peek at Its Package Investors like what they see.
The Motley Fool August 23, 2004 Alyce Lomax	FedEx Flies Now that the company has earnings growth of 25% to 30% on tap for the year, it may indeed be a good time for investors to consider FedEx, which has a history of delivering more money.
The Motley Fool March 21, 2006 Rich Smith	Foolish Forecast: FedEx in the Mail FedEx is a superior company, and analysts set superior expectations for it. There's always a danger when Wall Street sets its expectations too high and investors believe them.
The Motley Fool September 22, 2008 Rich Smith	FedEx Pulls a Fast One This was the company's fifth consecutive quarter of falling year-over-year earnings.
The Motley Fool June 23, 2011 Rich Smith	Not All's Fine at FedEx Don't let the headlines deceive you.
The Motley Fool June 19, 2008 Rich Smith	FedEx Flops FedEx shocks the markets, reporting its first quarterly loss in more than a decade.
The Motley Fool September 14, 2009 Rich Smith	FedEx Delivers Some Good News FedEx revealed that it will probably earn quite a bit more than analysts were expecting.
The Motley Fool June 4, 2009 Rich Smith	Not Cool, FedEx You can't blame the recession for everything, FedEx. It's time to own up to your mistakes.
The Motley Fool September 17, 2009 Rich Smith	UPS: United Printing Service? Any time FedEx makes a pricing move, you can be sure UPS will follow. Now, UPS follows FedEx into the printing business.
The Motley Fool March 18, 2011 Rich Smith	FedEx: Economic Weathervane If everything goes right for FedEx, this stock may be appropriately priced at about 21 times earnings, with 16% long-term growth projected. But everything probably won't go right.
The Motley Fool March 22, 2006 Stephen D. Simpson	FedEx Grows More Than Marginally In an economically sensitive and capital-intensive business, FedEx continues to deliver the growth. Investors, take note.
The Motley Fool March 19, 2007 Rich Smith	Foolish Forecast: FedEx in the Mail The delivery company is set to report its quarterly earnings numbers. Investors, here is what you can expect to find.
The Motley Fool June 20, 2006 Rich Smith	Foolish Forecast: Featuring FedEx The company reports its fiscal-fourth quarter and full year 2006 earnings tomorrow. Investors, take note.
The Motley Fool November 21, 2007 Michael Leibert	UPS Hangs Tough UPS may be less vulnerable to an economic slowdown than its peer FedEx.
BusinessWeek December 18, 2008	Fixing a Troubled Marriage Four years after acquiring Kinko's, FedEx is still trying to improve customer service and iron out corporate culture clashes
CIO November 2, 2010 Cindy Waxer	How FedEx Improved Security, Eased Access By moving to an identification badge-management application, FedEx simplified its ID process from three badges to one while saving money and boosting security.
The Motley Fool September 20, 2007 David Lee Smith	FedEx Delivers Increasing Caution Despite a strong quarter, FedEx is cautious about U.S. softness and energy price increases.
The Motley Fool December 8, 2009 Rich Smith	FedEx Loves It "When a Plan Comes Together" Fred Smith, Hannibal Smith. Coincidence? I think not.
The Motley Fool June 8, 2004 Brian Gorman	FedEx Delivers for USPS FedEx will take on responsibility for the U.S. Postal Services' Global Express Guaranteed international delivery service in a deal that seals the company's position as a dominant partner for the USPS.