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InternetNews
March 17, 2008
Rob Lenihan |
KANA Embeds IBM Open Technology IBM and CRM vendor KANA Software are expanding their strategic alliance agreement by jointly marketing, selling and supporting SOA-based customer service solutions, the companies said Monday.   |
CRM
April 16, 2013
Kelly Liyakasa |
KANA Software Goes After "Transformational" Enterprise Deployments KANA Enterprise software is tailored for an omnichannel customer experience. |
CRM
June 1, 2006
Coreen Bailor |
Kana Comes Home Perhaps CEO Michael Fields's most intriguing decision was to bring outsourced engineers back in-house at Web self-service specialist KANA Software. |
CRM
January 6, 2014
Maria Minsker |
Verint to Acquire Kana Software for $514M The deal expands Verint's cross-selling opportunities within the customer service market. |
CRM
November 2005
DeFelice & Britt |
Banking on Big Green Financial services firms have re-targeted their investments in customer-facing processes and are reaping the rewards. |
CRM
August 2005
Coreen Bailor |
Do It Yourself Web self-service done right, in the right enterprise, can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions. |
CRM
July 10, 2012 |
KANA Software Acquires Ciboodle The deal brings together two customer service solution providers. |
CRM
March 2004
the CRM editors |
The 2004 Service Leaders--Part II The leading customer service vendors for 2004 |
CRM
May 1, 2007
Jessica Sebor |
Gaining Altitude JetBlue implements a Web self-service solution to power customers to field their own questions and let agents focus on the human touch. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
CRM
February 2003
David Myron |
Support Gets a Face-Lift Allergan was able to automate the routing of 80 percent of all inbound, Web-generated emails, based on the business rules the company put in place. |
CRM
November 1, 2006
Colin Beasty |
Business Problem: Poor e-mail Response Times Lead to Increased Numbers of Phone Calls to the Contact Center Tech Solution: e-mail management tools. KANA Response... Kintera CRM... Talisma Email... |
CRM
July 1, 2009
Lauren McKay |
Dialing into Knowledge For The Carphone Warehouse, the key to quality service is empowering agents with consistent and organized knowledge. |
CRM
March 2015
David Myron |
Small Customer Service Vendors Can Make Big Contributions A best-of-breed solution from a small company doesn't have to be such a risky proposition after all. |
Bank Technology News
November 2005
Adams et al. |
The Innovators Issue Innovation in banking continues, to the benefit of all customers. Here is an overview of key people, products and issues driving innovation in the financial services industry. |
CRM
March 2010
Lauren McKay |
CRM's Hearty Appetite Mergers and acquisitions ramp up at the start of the new year as vendors expand road maps and look for ways to fulfill promises. |
CRM
January 2015
Leonard Klie |
Buffalo Builds Resident Trust with CRM Kana Software's Lagan Enterprise system revitalizes city services. |
Bank Technology News
January 2002
David Rountree |
Corillian Expands Ties With Microsoft The two companies will work together to integrate new financial applications into Corillian's Voyager platform... |
CRM
August 2, 2004 |
Heard and Overheard Quotes about CRM: Customer-service perspective... Cost of a phone call... etc. |
Fast Company
May 2000
Rekha Balu |
Fast Fixes, Loyal Customers My Smartest Mistake: Mark Gainey, president, Kana Communications. |
