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CRM
December 2005
Colin Beasty |
11 Ways to Ensure CRM Success We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them. What we found was that no matter the type of company, good CRM practices are often applicable to companies in many industries.   |
CRM
July 1, 2003
Phillip Britt |
Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations. |
CRM
April 3, 2015
Martin Doyle |
Don't Let Bad Data Ruin Your CRM To increase CRM adoption, give your staff the information it needs. |
CIO
February 5, 2010
Thomas Wailgum |
ERP Costs: 3 Signs Companies Are Wasting Less Money It took a worldwide recession to start the trend, but there are signs that companies are getting enterprise resource planning costs under control. |
CRM
February 2, 2004 |
Why CRM? An exclusive survey reveals the primary motivators for deploying CRM. |
CRM
August 27, 2003
Lisa Picarille |
Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts. |
CRM
July 1, 2004
Ginger Conlon |
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. |
Bank Systems & Technology
July 13, 2009
Maria Bruno-Britz |
Accenture Upgrades Alnova Core Banking New version of Alnova is said to enable a more agile banking IT and product support environment. |
CRM
May 1, 2007
Colin Beasty |
Required Reading: Analytics: A Winning New Way In Competing on Analytics: The New Science of Winning, Thomas Davenport and Jeanne Harris argue that companies need analytics to make better decisions and extract maximum value from their business processes. |
CRM
April 1, 2003
Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. |
CIO
September 1, 2002
Michael Schrage |
Beyond Ideas IT innovation is meaningless without ongoing implementation. And implementations need to be as creative and inspiring as the ideas that supposedly drive them. |
CRM
June 22, 2012
David Mattson |
Combine Sales Training and CRM for a Winning Environment Many people look at sales training and CRM as two separate functions that operate independently of one another. Would it surprise you to hear that they actually complement one another, and that sales training should always include consideration of the CRM strategy? |
Insurance & Technology
May 11, 2010
Anthony O'Donnell |
Turkey's Leading P&C Insurer Selects Accenture's Claims Components The Claim Components implementation figures within a broader transformation initiative by Anadolu Sigorta begun in 2008 and aimed at establishing an operating model focused on customer satisfaction and growth. |
CIO
May 15, 2001
Lee Pender |
Faster, Cheaper ERP ERP doesn't have to cost an arm and a leg and take several years. Here's how midmarket companies get it done fast and cheap... |
IndustryWeek
May 1, 2003
Tonya Vinas |
CRM 2.0 Companies are building more focused customer strategies as products emphasize low cost, quick implementation and extended capabilities. |
CRM
December 2014
Esteban Kolsky |
Why CRM Is Not Dead Simple interactions give way to end-to-end experiences. |
CRM
May 1, 2003
Jim Dickie |
Is Less Better Than More? Small CRM implementations are often more successful than large ones. |
CRM
September 2015
Leonard Klie |
Integrate CRM and ERP for Better Intelligence Businesses benefit when information flows freely between systems |
InternetNews
May 24, 2005
Susan Kuchinskas |
Accenture to Sell Salesforce.com Easy-to-customize on-demand software doesn't preclude the need for help in redefining business processes, the companies say. |
CIO
May 1, 2002
Susannah Patton |
Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer... |
CRM
September 19, 2014
Bryan Collins |
The Zen of a Connected Business Six benefits of integrating CRM and enterprise resource planning. |
CRM
February 2003
Lisa Picarille |
The ABCs of Global CRM CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines. |
CRM
July 29, 2011
Reza Soudagar |
Is Vanilla Enough for You? Many large companies opt to use a cloud-based CRM point solution. |
CRM
October 2003
Ginger Conlon |
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. |
CRM
March 28, 2014
Glenn Johnson |
5 Tips for Making CRM an Enterprise Portal Focus on revenue to drive project objectives. |
CRM
March 13, 2015
Daniel Sarfati |
Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction. |
CRM
April 2015
Barton Goldenberg |
Social CRM in Action Businesses discover the value of social communities. |
CFO
November 17, 2003
Russ Banham |
Enterprise Suites Makers of ERP, CRM, and related software grapple with a maturing market. |
CAUSE/EFFECT
Vol 22 Num 4 1999
Jack McCredie and Dan Updegrove |
Enterprise System Implementations: Lessons from the Trenches In recent years many colleges and universities have undertaken large-scale administrative software initiatives. Some are considered great successes; others, less so. We have compiled a set of practical guidelines for those who are in the midst of, or about to undertake, such initiatives. |
CRM
May 2003
Ramin Ganeshram |
Get With the Program Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM. |
CRM
December 2003
Ginger Conlon |
CRM Success Is Your Responsibility You can't just purchase CRM software, load it up, and expect it to work. |
The Motley Fool
March 7, 2008
Anand Chokkavelu |
Stock of the Week: Accenture A breakdown from a former employee, current fan. |
CRM
May 3, 2004
Jason Compton |
CRM Gets Real No longer pie in the sky, CRM is settling into down-to-earth successes. |
Insurance & Technology
February 23, 2010
Anthony O'Donnell |
Sentry Insurance Completes Phase II of Claim Components Implementation Sentry has selected Accenture to implement a second release of the application for Sentry's commercial lines claims, which included auto, general liability and property insurance. |
CRM
March 2006
Jim Dickie |
It May Cost More Than You Think Many companies say their CRM system implementations are surpassing their initial time and budget expectations. |
Insurance & Technology
February 14, 2007
Anthony O'Donnell |
FFIC Renovates Claims With Accenture Citing high-performing claims technology as a critical factor in customer satisfaction, growth and profitability, the insurance company has selected Accenture's Claim Components solution to handle all claims submitted within the carrier's commercial, personal and specialty lines. |
CRM
January 2014
Marshall Lager |
Bidding Social CRM a Fond Farewell A transformative term is being retired. What does it mean to us? |
CIO
November 15, 2003
Ben Worthen |
Extreme ERP Makeover The grand ERP vision of one application and one database for everything your company does may finally be achievable. But does that mean you should rip out all your systems and replace them with a single instance? Here's how to decide. |
CRM
March 25, 2011
Jim Davies |
Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives |
CRM
September 2007 |
The 2007 Market Awards: Consultancies Demand for CRM professional services remains strong - and steadily increasing. |
CRM
November 1, 2005
Colin Beasty |
Consulting Workforce Woes Accenture turns to IEX's TotalView to manage three Indian call centers. |
InternetNews
April 3, 2008
Andy Patrizio |
Sun, Accenture Sign On to Security Venture Sun Microsystems and Accenture team to provide fine-grain security to SAP and other enterprise applications to outsiders. |
The Motley Fool
August 27, 2009
Tim Beyers |
Is This the Next IBM? A consultant gets innovative, challenging Big Blue in the process. Accenture is a hungry tiger, aiming to take a bite out of its principal rival in the innovation-on-demand business: IBM |
CRM
March 2003
Dick Lee |
Don't Blame CRM Managers shouldn't expect success if users haven't been sold on CRM. |
CRM
December 11, 2015 |
Accenture and Adobe Expand Their Partnership The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe. |
CRM
February 2013
Leonard Klie |
Financial Services: Brokers Yearn for Better CRM Few firms use CRM systems to their full effect. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
Insurance & Technology
October 19, 2009
Anthony O'Donnell |
QBE Europe Signs Outsourcing Deal With Accenture QBE Europe, a subsidiary of QBE Insurance Group of Sydney, Australia, has signed a five-year agreement for Accenture to provide application development and maintenance services. |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
CRM
September 19, 2014
Sameer Bhatia |
5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success. |
