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Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing.   |
Food Engineering
April 1, 2008 |
Outsourcing requires homework There's no doubt that outsourcing can save money and take the pressure off several business tasks -- if executed properly. But many companies don't do homework first, according to this Deloitte Consulting 2008 report. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
CFO
December 1, 2004
Don Durfee |
Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing? |
Insurance & Technology
February 19, 2004
Julie Gallagher |
Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration. |
Bank Technology News
February 2003
Michael Sisk |
Outsourcing Goes On-Demand Bankers like JP Morgan Chase's John Schmidlin, CTO of enterprise services, are increasingly looking to outsourcing firms to help them slash inefficiencies in commodity services and gain the upper hand in more strategic business partnerships. |
CIO
February 1, 2006
Stephanie Overby |
Big Deals, Big Savings, Big Problems Large-scale outsourcing deals promise big savings, but they fail half the time. Here's how to make them work for you. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
CIO
March 1, 2003
Stephanie Overby |
The End of the Billion-Dollar Babies? Are we seeing the end of the single vendor, multibillion-dollar, 10-year outsourcing deal that was popular in the 1990s? |
Global Services
December 2, 2008
Imrana Khan |
What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers |
Bank Technology News
February 2002
Joseph McKendrick |
Leave Computing to Us Outsourcing hits its stride in banking... |
Global Services
November 29, 2007 |
The Future of Deal Structures Business the world over is getting savvier -- and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing deal structures for 2010. |
CFO
November 17, 2003
Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
CIO
November 1, 2000
Tracy Mayor |
Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself... |
HRO Today
Mar/Apr 2008
Andy Teng |
After Steep Declines Last Year, Will Big Deals Come Back in '08? With big signings nearly disappearing in 2007, is the HR outsourcing industry in trouble? |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
InternetNews
July 21, 2006
Michael Hickins |
For IBM, CVS Spells Relief IBM announced a 10-year business transformation outsourcing agreement with CVS/pharmacy designed to transform and manage the drugstore chain's key human resources transactional services. |
CIO
October 1, 2005
Stephanie Overby |
Simple Successful Outsourcing CIOs who outsource discrete processes that have well-defined business rules are almost always happy with the outcome. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
HRO Today
June 2008
Andy Teng |
Considering Governance First You wouldn't want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on. |
CIO
March 1, 2003
Stephanie Overby |
Bringing IT Back Home Faced with a tight economy, CIOs are scrutinizing everything -- including outsourcing. A number of them have taken back the keys to their shops, saving lots of cash. Here's how you can do it too. |
CIO
March 1, 2003
Stephanie Overby |
Breaking Up Is Hard to Do When your outsourcing relationship is on the rocks, here's how to manage the split. |
InternetNews
January 9, 2008
Larry Barrett |
Outsourcing Market Will Remain Robust in 2008 Gartner predicts an 8.1 percent increase in outsourcing spending this year. |
FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization. |
CIO
April 1, 2002
Tom Field |
The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers... |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make. |
CFO
May 1, 2007
Randy Myers |
Going Away The doubts that finance executives once had about offshoring are quickly disappearing as savings and process improvements become too good to pass up. |
CFO
March 1, 2011
Janet Kersnar |
Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Bank Technology News
December 2004
Jeremy Quittner |
A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly. |
Global Services
August 29, 2007
Deborah Kops |
It's Greek to Me One company's multitower contract is another's bundled deal. Are process and functional outsourcing synonymous? Whats the difference between shared services and captives? Why can't the industry use the same terminology? |
Bank Technology News
March 2006 |
CIO Survey Indicates Big Change On Their Horizon The first-year survey of CIOs based in the U.S. found they face "enormous transformation" in their business. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
CIO
February 1, 2004
David Clarke |
The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game. |
CIO
November 15, 2005
Michael Schrage |
Innovation Alchemy One of the most important things CIOs can create is the right mix of healthy environment and reliable process in order to foster innovation. |
CRM
July 2005
Coreen Bailor |
An Inside Look at Outsourcing The ink is dry on the contact center outsourcing contract. Now what? We take a look at five factors companies need to evaluate over the course of the agreement to ensure a smooth-running partnership. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
Bank Systems & Technology
April 20, 2009
Maria Bruno-Britz |
IBM's Services Group Expands Bank Relationships Globally Both Daishi Bank and National Bank Financial have signed on to extend existing IT and outsourcing agreements with IBM. |
CIO
January 1, 2002
Tom Field |
How to Get In and Out of an Outsourcing Deal How to structure IT outsourcing deals. |
HRO Today
Dec 2007/Jan 2008
Andy Teng |
The Sound of Silence With the start of a new year the HRO market is reassessing outsourcing strategies and opportunities. Signs of a stronger 2008 are in the works. |
CFO
February 15, 2006
John P. Mello |
Going All Out As the costs of managing HR departments rise, more companies are outsourcing the bulk of services to one-stop shops. |
Insurance & Technology
January 5, 2007
Mike Ura |
Leveraging Outsourcing for Business Transformation Outsourcing increasingly is being used in the insurance industry to facilitate transformation IT objectives, rather than just cutting costs or delivering operational efficiencies. |
Global Services
November 29, 2007 |
The Future of Buy-side Sourcing Careers The real change between now and 2010 for outsourcing professionals is likely to be less in terms of what they do, and more in terms of the recognition of their role and its importance. |
Wall Street & Technology
August 22, 2006 |
Financial Services Companies Failing to Perform Due Diligence on Outsourcing Deals Although financial services executives view outsourcing as a way to achieve business transformation and a competitive edge, few undertake enough due diligence when considering outsourcing partners. |
The Motley Fool
January 13, 2004
Tim Beyers |
Accenture's Outsourcing Bet Will the consulting firm's transition pay off? |
Global Services
August 14, 2008
Mehra & Singh |
A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy. |
Global Services
December 2, 2008
Paul Roehrig |
New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue |
