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CIO March 1, 2003 Stephanie Overby	Walk Like an Outsourcer After ending an outsourcing deal early, Farmers Group learns the key to successful "re-insourcing": running its IT shop like an outsourcer would.
CIO March 1, 2003 Stephanie Overby	Bringing IT Back Home Faced with a tight economy, CIOs are scrutinizing everything -- including outsourcing. A number of them have taken back the keys to their shops, saving lots of cash. Here's how you can do it too.
CIO March 1, 2003 Stephanie Overby	The End of the Billion-Dollar Babies? Are we seeing the end of the single vendor, multibillion-dollar, 10-year outsourcing deal that was popular in the 1990s?
CIO September 24, 2008 Diane Frank	So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships.
CIO October 10, 2008 Diane Frank	How to Renegotiate an Outsourcing Contract CIO tips for getting what you want from the vendor.
CIO February 1, 2004 David Clarke	The Dangers of Outsourcing (and What to Do About Them) You may have just inked a fabulous outsourcing deal. But as the CTO of the Red Cross has learned, you have to be prepared for the end game.
CIO February 1, 2003 Lorraine Cosgrove Ware	Save Time and Money: Outsource Software Implementation - By the Numbers Companies that outsource packaged-software implementations can benefit from shorter time to implementation and lower costs as opposed to taking on these tasks in-house.
CIO August 1, 2002 Lorraine Cosgrove Ware	Upward and Onward with Outsourcing Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider.
CIO June 13, 2011 Stephanie Overby	No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management.
CIO November 1, 2000 Tracy Mayor	Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself...
CIO February 1, 2006 Stephanie Overby	Big Deals, Big Savings, Big Problems Large-scale outsourcing deals promise big savings, but they fail half the time. Here's how to make them work for you.
CIO January 30, 2013	IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks
CIO October 1, 2005 Stephanie Overby	Simple Successful Outsourcing CIOs who outsource discrete processes that have well-defined business rules are almost always happy with the outcome.
CRM February 2, 2004 Ginger Conlon	The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right.
CIO May 1, 2012 Maryfran Johnson	Are CIOs Looking to Bring Outsourced IT Jobs Back In-House? Why CIOs are changing their outsourcing strategy to bring more IT jobs back in-house.
IndustryWeek November 1, 2007 Brad Kenney	If Machiavelli Were an IT Manager... Moving beyond the monolithic contract to divide and conquer outsourcing projects.
CRM February 2004 Jason Compton	How to choose the right contact center outsourcer They have efficient cost structures, access to low-cost, multilingual, and often supremely qualified staff. Call center outsourcers have something many firms want, but without the right awareness and planning an outsourcing relationship won't deliver its promised ROI.
CIO March 1, 2003	When the Mission Changes, IT Does Too For Washington Mutual, a passion for customers prompted the bank to "re-insource" all of its IT functions that directly affected its customers.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
CIO December 1, 2006 Bill Regehr	Fear of Dependency Small to midsize organizations, using small to midsize vendors, must always be ready to break away and stand on their own two feet.
CIO January 1, 2002 Tom Field	How to Get In and Out of an Outsourcing Deal How to structure IT outsourcing deals.
Bank Technology News December 2004 Jeremy Quittner	A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly.
CRM August 2004 Jason Compton	Making the Right Call Choosing the right call center outsourcing option for your business.
CIO May 1, 2003 Stephanie Overby	Staff Alert With outsourcing on the rise, CIOs are at the center of a morale crisis. They see many of their workers battling stress on the job. The best leaders learn to help employees now -- and keep them in the future.
Wall Street & Technology October 25, 2004 Jim Middlemiss	BPO Draws Broader Appeal Faced with ever-increasing pressure to cut costs, more investment firms are tapping business process outsourcing.
CFO December 1, 2004 Don Durfee	Buyer Beware More companies than ever have experience with outsourcing. So why are deals still failing?
Bank Director 3rd Quarter 2010 Chris Costanzo	Making the Most Out of Trust Of all the processing functions that a bank performs, trust seems most ideally suited for outsourcing.
CFO March 1, 2011 Janet Kersnar	Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts.
CIO December 16, 2009 Stephanie Overby	DIY Outsourcing Saves Money, Adds Control Pricey IT consultants can be time savers but there are benefits -- beyond penny pinching -- to crafting your own outsourcing deal.
CIO November 15, 2005 Stephanie Overby	Offshore Allies Working with offshore partners requires CIO oversight and strong capabilities on both sides.
Insurance & Technology February 19, 2004 Julie Gallagher	Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration.
CIO March 1, 2003 Stephanie Overby	The Vendor Strikes Back When the Metropolitan Pier and Exposition Authority chose not to renew its IT outsourcing contract, it had to fight a political battle
CIO August 1, 2001 Lorraine Cosgrove Ware	Turn Your Cost Center into a Moneymaker Companies will increase their spending on Internet-based customer care by 34 percent in 2002, according to a February survey of 220 U.S. companies with 100 employees or more...
CIO June 15, 2002 Tom Field	You Can't Outsource City Hall The state and local government outsourcing marketplace was supposed to explode, but we're still waiting to see a spark. It's time to devise a new plan to revitalize public sector IT.
Entrepreneur October 2003 Chris Penttila	Close the Loop If you're outsourcing projects right and left, make sure the information you need is rolling back to you.
CIO July 1, 2005 Carrie Mathews	How to Improve Outsourcer Relationships A panel of IT professionals shares tips and insights on improving outsourcing relationships.
IndustryWeek August 1, 2008	So You Think you Want to Outsource Your IT? Here are five key questions to answer before making the outsourcing decision.
Bank Technology News December 2004 Holly Sraeel	Outsourcing Gets a Closer Look. But is It Different? The strategic value of outsourcing has always been the source of some debate in banking. The question is, "Is it different than in years past?" Good question, and the answer depends on the size of institution.
Wall Street & Technology November 18, 2005 Leslie Kramer	CIO Challenge: Business Process Outsourcing As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success.
CIO May 30, 2012	Getting More Business Value Out of Vendors How CIOs are rebooting vendors' mind-sets to get away from the same old outsourcing contracts
CIO May 15, 2004 Abbie Lundberg	Hands Off, Hands On - From The Editor The most difficult part of a new service or outsourcing arrangement may lie in figuring out exactly who does what.
CIO February 1, 2004 Gregoire & Urwiler	Sweet Deals or Bitter Meals? Should you agree to be a poster reference in return for preferential treatment? Two CIOs take opposing sides in this ongoing debate.
CIO November 15, 2001 Susan H. Cramm	The Dark Side of Outsourcing Farming out the best work will hollow out your organization...
Wall Street & Technology June 13, 2006	Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance.
CIO November 14, 2012 Stephanie Overby	IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation
CFO February 15, 2006 John P. Mello	Going All Out As the costs of managing HR departments rise, more companies are outsourcing the bulk of services to one-stop shops.
Food Processing January 2009 Dave Fusaro	Collective Wisdom on Outsourcing Our joint survey on contracting-out production, R&D and other functions finds a lot of mixed feelings.
CIO September 1, 2005 Stephanie Overby	Backsourcing Pain JPMorgan Chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.
CIO October 15, 2003 David L. Margulius	Betting on BTO Business Transformation Outsourcing promises technical innovation -- if you set expectations properly and can stomach the risk.
CRM January 1, 2007 John Bostick	The Soul Searching That Comes with Sole-Sourcing It's popular to say that consolidating one's IT outsourcing activities with a single provider means having just one throat to choke. But who is really getting strangled in the long run? Multisourcing is a better choice.