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CAUSE/EFFECT Vol 22 Num 2 1999 Scott V. Street	IP Telephony: The End of the World as We Know It? We are hearing more and more that traditional voice technology, including the standard PBX, is going the way of the telegraph key and the Pony Express: valuable and functional communications systems being replaced by new, bigger, better, cheaper technologies....
IEEE Spectrum January 2011 James Middleton	Voice Over IP: Setting Phone Service Free How Ma Bell's cash cow became a free software app
CRM September 2012 Leonard Klie	HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space.
CAUSE/EFFECT Vol 22 Num 2 1999 Dale Smith & Dave Barta	VoIP-A Practical Campus Perspective ...A key catalyst to this change will be Voice over IP (Internet protocol) services...
Home Toys June 2004 Cliff Anderson	HomeToys Interview - VoIP Telephony Based on the technological advances and pricing models of VoIP telephony, traditional telephone dedicated line service will need to continue to evolve and show additional value to consumers in order to keep pace with VOIP development in the future.
Home Toys August 2002	SIP-based VoIP to the Rescue of Internet Telephony Session initiation protocol (SIP) is a technology that allows Voice over IP (VoIP) telephony companies to provide standard phone service to high speed internet users, as well as some advanced features.
IEEE Spectrum March 2005 Steven Cherry	Seven Myths about Voice over IP Voice over Internet Protocol, or VoIP, is turning telephony into just another Internet application -- and a cheap one at that. But confusion, outdated beliefs, and urban mythology reign over such simple issues as how it works, the quality of the calls, and, of course, how much it costs.
CFO October 1, 2007 Elaine Appleton Grant	Audio Now Visual The venerable office telephone finally joins the digital age. Internet telephony boasts features that plain old telephone service (POTS) can't match.
PHONE+	Testing Conference Call Quality A lab test shows the differences between TDM and VoIP conferencing bridges.
CIO February 15, 2002 Chuck Papageorgiou	Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc.
Entrepreneur February 2004 Mike Hogan	Hearing the Call Not quite ready to cut the cord? Never fear -- your local Bell will offer VoIP, too.
InternetNews March 3, 2004 Drew Robb	Making the Switch to VoIP Replacing existing internal phone systems with VoIP networks can cut costs, simplify administration and enable a variety of new applications that improve collaboration and productivity.
T.H.E. Journal March 2005 Dan Young	VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education.
InternetNews April 28, 2006 Tim Scannell	Voxbone Pitches Inbound VoIP Services Belgian VoIP service provider Voxbone hopes to be top dog in VoIP by providing low-cost numbers and a virtual presence to companies worldwide.
Inc. November 2008	A Telecom Glossary Here's a guide to some of the terms you will encounter when dealing with VoIP.
Insurance & Technology October 29, 2003 Julie Gallagher	Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems.
Bank Systems & Technology June 2, 2004	One Question For: Jim Barry, OneUnited Bank What was OneUnited Bank's main concern when implementing Voice over IP telephony technology?
PHONE+ December 30, 2009 Khali Henderson	What Products Can Agents Sell? This article is a summary of the services agents can offer to their clients.
Insurance & Technology May 18, 2004 Julie Gallagher	Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential.
Macworld July 7, 2006 Ted Wallingford	Internet telephony and VoIP: What's the difference? If you want to dive into the world of Internet telephony but prefer to use your existing phone, rather than VoIP software, as your primary calling device, consider subscribing to an Internet telephony service provider.
InternetNews July 21, 2004 Michael Singer	Users Weigh in on VoIP 'Must Haves' One out of five Internet users surveyed say they are likely to subscribe to VoIP, according to a new report.
Home Toys February 2004 Wayne Caswell	Internet Telephony It's coming to a cable network near you
InternetNews November 9, 2004 Roy Mark	FCC Rules VoIP an Interstate Service Voice over IP services are interstate in nature and not subject to traditional state public utility regulation, the Federal Communications Commission decided today.
PC Magazine June 22, 2004 Charlotte Wolter	VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses.
InternetNews February 1, 2005 Jim Wagner	IP Fueling Strong Telco Comeback Companies switching private telephone networks to converged technologies are key drivers of renewed growth in telecom spending, according to the TIA's annual outlook.
InternetNews June 6, 2005 Jim Wagner	Has VoIP Hit Yet? Experts say 2005/2006 will be good years for IP-based telephony, though hurdles remain to be cleared.
AskMen.com Al Samson	VoIP: The New Telephone One of the most groundbreaking aspects of the Internet is the use of the infrastructure to speak on the telephone. This system is called Voice over Internet Protocol.
InternetNews August 23, 2005 Jim Wagner	VoIP Equipment Now Trumps Traditional Lines In-Stat's research cites comfort level with VoIP and converging voice and data departments for the move from traditional telephone networks to digital.
InternetNews March 12, 2004 Roy Mark	Telecom Lawyers Wary of FCC Proposals The agency's proposed rules could expose Internet telephony firms and ISPs to access fees.
PHONE+ December 22, 2009	How Will the Competitive Communications Environment Be Transformed in the Next 10 Years? Changes in technology will dramatically transform the competitive environment.
InternetNews February 5, 2004 Roy Mark	Lawmaker Sees VoIP Classified as Telecom Carrier U.S. Rep. John Dingell says FCC is not 'sufficiently aware' of issues involving Internet-based telephone service.
T.H.E. Journal December 2005 Jacob Milner	VoIP to the Rescue Faced with the challenges hampering school communications nationwide, three districts forge into the 21st century with Web-based telephony.
Bank Systems & Technology October 6, 2006 Peggy Bresnick Kendler	Converged Communications Traditionally touted for their cost savings and enhanced functionality, VOIP and IP telephony now are helping banks to improve resource management, business continuity, customer service and overall performance.
CIO October 15, 2002 Bud Bates	The Fiber-Glut Myth There may be lots of glass under the streets -- but a lot may not really be enough.
Knowledge@Wharton	Time to Redial: VOIP (Voice Over Internet Protocol) Makes a Comeback Declared dead just a few years ago, voice over Internet Protocol (VOIP) -- or the ability to make phone calls over the Internet -- is back, bearing all the markings of a Next Big Thing.
CIO September 15, 2001 Fred Hapgood	Call of the Internet Voice over IP technology may finally get off hold...
The Motley Fool August 25, 2010 Tim Beyers	The End of the Internet As We've Known It Net neutrality doesn't allow for managed services, and managed services are how telecom and cable providers will make money when the Internet becomes the primary vehicle for delivering voice, data, and video content around the globe.
PHONE+ Doug Allen	Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX.
PC Magazine August 3, 2004 Ellison & Kaven	VoIP: Finally Worth a Look Widespread adoption of broadband Internet service (cable or DSL) in the last few years has fueled a surge in the growth of much-improved personal VoIP. Tested: AT&T... VoicePulse Inc... Vonage...
PHONE+ December 22, 2009	What Was the Most Significant Development in Communications Technology in the Last Decade? Fiber optics, graphical interfaces, and the rapid adoption of IP are only a few significant developments in communications technology.
InternetNews July 30, 2004 Roy Mark	Pulver Slams Senate VoIP Vote Internet telephony pioneer says bill could lead to access taxes on interactive online gamers.
eCFO June 2001 Anthony Sibillin	Crossed Wires Even though VoIP is relatively new, pilot projects under way across corporate Europe are proving that VoIP is not something to be dismissed out of hand...
Entrepreneur July 2003 Mike Hogan	Call Waiting? The computer phone is still a thing of the future, but IP telephony will deliver better ways to beam up to your enterprise today.
PC Magazine September 13, 2006 Matthew D. Sarrel	VoIP Sends the Message If you're opening a new office or looking to switch out your phone system, an IP PBX VoIP system could save you money.
InternetNews January 13, 2004 Roy Mark	Sununu Drafting VoIP Bill New Hampshire senator wants to pre-empt state and federal regulations for emerging Internet telephone business.
PC World September 26, 2007 Mark Sullivan	How to Switch to VoIP Phone Service Switching to VoIP can be especially worthwhile if your company spends a lot on long-distance calls to far-flung employees, partners, and contacts. Here's how to make VoIP work for you.
InternetNews February 6, 2004 Roy Mark	FCC to Address VoIP Issues At next week's meeting, the agency will weigh regulating the emerging technology in general, and Pulver's Free World Dialup in particular.
PHONE+ December 22, 2009	How Will Communications Technology Be Transformed in the Next 10 Years? Video integration, increased mobility with wireless networks, and cloud computing are a few advancements to look for in the near future.
InternetNews October 4, 2004 Colin C. Haley	Cox Tabs VoIP Markets The cable firm Cox Communications has released details of its residential and business Voice over IP rollouts.
PC World August 2001 Michael Desmond	Enterprise Technology: IP Telephony Goes to Work Net-based phone systems are finally catching on for business use. Here's the good, the bad, and the future...