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CIO February 23, 2010 |
How to Turn IT Staff Into Business Participants Mazda CIO Jim DiMarzio says just getting into the business meetings isn't enough. |
CRM July 2015 Denis Pombriant |
Every Journey Starts with a Map Modeling the end-to-end process can help avoid dead ends |
CIO September 24, 2010 Kim S. Nash |
The Internet of Things: How CIOs Can Influence the Next Wave of Product Innovation CIOs must seize the opportunity created by new data streams from smart products -- the Internet of Things -- to put IT at the center of business innovation. |
CRM February 2014 Patrick Gibbons |
Drive CX Initiatives with Journey Mapping Gain a fresh perspective by understanding the paths your customers take. The journey map provides a complete picture of the customer experience. |
CRM August 1, 2014 Leonard Klie |
Salesforce ExactTarget Launches the Next Generation of Journey Builder Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices |
CIO September 23, 2010 Maryfran Johnson |
CIOs Of The Future Need To Capitalize on New Data Sources As The Internet of Things paves the way to cars that recognize their driver and washing machines that call in for repairs, CIOs should reach out to colleagues in R&D and be at the forefront of driving business strategy. |
CRM April 2013 Leonard Klie |
Market Focus: Automotive Dealers Go Digital Auto sellers respond to customers with online options. |
CRM August 12, 2010 Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
The Motley Fool September 16, 2004 |
Should Your Next Car Be New or Used? Used cars have a lot to offer -- if you know what you're doing. |
The Motley Fool April 2, 2004 Jeff Hwang |
Ford, Mazda Magic Ford's number climb slightly, but Mazda is what really helps out. |
CRM January 2, 2004 Lisa Picarille |
Vertical Focus: How Auto Dealers Drive Relationships CRM solutions are helping teach auto manufacturers and auto dealers to play nice and share with others. |
CRM December 2014 David Myron |
Why You Should Consider Customer Journey Maps While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible. |
CRM April 2015 Esteban Kolsky |
Why Journey Mapping Wastes Time and Money When you build a path, make sure it's one customers will use. |
CIO February 23, 2011 Kim S. Nash |
Four Kinds of IT Professionals CIOs Need to Hire Now Developers of mobile, social media and collaboration apps. Business experts. Cloud-vendor managers. Masters of unstructured data. Why these IT professionals are essential to maintaining your company's competitive edge. |