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CRM
October 11, 2013 |
LogMyCalls Releases Conversation Analytics Conversation Analytics tracks what happens on the call and extracts marketing and sales data.   |
InternetNews
September 28, 2009 |
Xerox Buys ACS in $6.4B Business Process Play Xerox said this morning that it has entered into an agreement to purchase Affiliated Computer Services, an outsourcing and data-management firm, for $6.4 billion in cash and stock. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
The Motley Fool
June 8, 2011
Dell Gill |
Xerox: Initial Enthusiasm on Shift to Services Fades. Buying Opportunity? Is Xerox turning into a blue chip stock? |
CRM
November 2015
Donna Fluss |
Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise |
Insurance & Technology
September 28, 2009
Nathan Conz |
Xerox To Acquire ACS for $6.4 Billion Xerox Corporation has announced that it has entered an agreement to acquire Affiliated Computer Services, a large business process outsourcing firm. |
CRM
July 1, 2009
Donna Fluss |
Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction. |
CRM
June 21, 2012 |
IBM Launches New Class of Analytics Software IBM has released new predictive analytics software that automatically correlates and analyzes big data to help clients embed hyper-intelligence into every business decision. |
The Motley Fool
August 19, 2011
Ilan Moscovitz |
Xerox Is Cheaper Than You Think Xerox tends to generate substantially more free cash flow than net income, suggesting that the company's stock might be a quite a bit cheaper than its peers -- and many investors -- realize. |
CRM
November 2014
Donna Fluss |
Speech Analytics Is Starting to Make a Difference With skilled analysts behind them, these solutions can enhance the customer journey. |
CRM
May 1, 2007
Donna Fluss |
Analytics Is the Answer What do contact center managers need to generate revenue? New tools and technologies. |
CRM
April 2014
Leonard Klie |
3 Reasons to Boost Your Contact Center's Strategic Value Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate. |
CRM
May 2011
Leonard Klie |
Speech Analytics Captures Consumer Sentiment Technologies blend data from different sources, emotional states, and moments in time |
IndustryWeek
June 23, 2010 |
Forecasting the Future with Predictive Analytics Instead of using data to understand what just happened, more companies are using real-time data to anticipate what's next. |
CRM
December 2010
Robert Wollan |
Analyzing the New Customer Customer analytics are emerging as a competitive advantage |
Bank Systems & Technology
February 17, 2010
Katherine Burger |
Accenture and SAS to Jointly Develop, Implement and Manage Predictive Analytics Solutions Accenture SAS Analytics Group will target financial services, healthcare and government. |
CRM
June 7, 2013
Peter Schmitt |
Predictive Analytics in Action Implementing strategies for dramatic sales lift. |
CRM
November 2013
Leonard Klie |
Xerox: The Customer Service Company The company does a lot more than just documents. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
CRM
November 15, 2013
Mike Kinde |
Six Tips for Choosing a Service Provider for Big Data Management Outsourcing big data analytics can save your company time and money. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
CRM
April 2013
Barton Goldenberg |
The Future Is Now for Data Analytics Turn data insights into customer excellence. |
Fast Company
October 2002
Fara Warner |
In The Hot Seat Lawrence A. Zimmerman, senior vice president and chief financial officer of Xerox, has to return a once-proud company to liquidity and profitablility by being conservative and persistent -- and never fudging the numbers again. |
CRM
April 23, 2015 |
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. |
BusinessWeek
May 7, 2007
Nanette Byrnes |
Xerox' New Design Team: Customers Its dual-engine printer was a close collaboration with users from idea to sketches to final testing. |
The Motley Fool
April 27, 2004
Jason Matthews |
Xerox Gets Jammed Xerox shares took a hit despite better-than-expected first-quarter earnings. |
Search Engine Watch
December 13, 2010
Nathan Linnell |
It's Time for True Social Media Analytics A social media analytics tool that brings together data from Facebook, YouTube, Twitter, social media monitoring, analytics, and advertising has the potential to drastically alter how we analyze and evaluate our social media efforts. |
The Motley Fool
January 28, 2004
Rich Smith |
Xerox's Fuzzy Math After rejigging for exchange rates, Xerox's 2003 looks pretty mediocre. |
CRM
February 2013
Leonard Klie |
Case Management Takes a Dynamic Turn Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels. |
CRM
August 2012
Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. |
CRM
February 2015
Maria Minsker |
Predictive Analytics Will Be a $2.3 Billion Market by 2019 The technology is maturing to handle the influx of data from mobile devices and the Internet of Things. |
The Motley Fool
January 26, 2005
Rich Smith |
Xerox's Commercial Paper Jam Commercial paper is fancy-pants lawyer-speak for debt. Shareholders should be hoping that it doesn't take the company another year, and a likely doubling of interest rates, to address the problem. |
BusinessWeek
December 22, 2003
Otis Port |
Can New Technology Recharge Xerox? Herve Gallaire talks about getting the innovation engine back on track. |
Insurance & Technology
July 28, 2009
Anthony O'Donnell |
IBM to Acquire SPSS IBM's $1.2 billion bid to acquire the Chicago-based business analytics vendor is expected to close later this year. |
The Motley Fool
September 28, 2009
Anders Bylund |
Xerox Marries an Equal Xerox knows all about merging documents. Now it applies that wisdom to a business combination. |
Bank Systems & Technology
March 6, 2009
Maria Bruno-Britz |
KeyBank Cuts Operating Costs Through Better Document Management By working with Xerox, KeyBank reduced operating costs by $6 million over six years. |
CRM
April 9, 2012
Judith Aquino |
SAP Goes After Predictive Analytics Software Market New software offers advanced analytics, integration capabilities |
CRM
June 2013
Kelly Liyakasa |
Executive Demand for Data Analysis Grows CEOs re-evaluate enterprise roles, strategies to tie analytics to business values. |
The Motley Fool
July 26, 2005
Tom Taulli |
Xerox's Smudged Results Xerox has made great strides restructuring the business, but it still has plenty of work to do. Investors, take note. |
The Motley Fool
January 24, 2007
Ryan Fuhrmann |
Xerox Is Moving Past the Grays Investors are starting to see encouraging signs from the document equipment and service provider. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
CRM
August 23, 2013
Hertz et al. |
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
Insurance & Technology
November 12, 2007
Conz & Rodier |
Predictive Analytics and Complex Event Processing Technology Move to Cutting Edge of Financial Services Industry As data volumes continue to rise, bankers, insurers and traders are leveraging predictive models to anticipate future behavior and events. |
CRM
August 20, 2015 |
Accenture Launches Advanced Analytics for Telcos New analytics applications help telecommunications services providers plan for call volume, network incidents, pricing, revenue, and IT governance. |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
BusinessWeek
November 15, 2004
Gene G. Marcial |
Raising the Toner at Xerox Apart from technology, an improving image is also new for the copier company's stock, which jumped from 10 last year to 15.72. Kevin Lane, chief strategist at Redwood/Technimentals Research, recently flashed a "buy" on Xerox, with a 12-month target of 22. |
