Similar Articles

Browse Main Topics:

Business
Computers & Electronics
Education & Reference
Entertainment & Leisure
Family & Home
Finance & Investment
Health
Internet
Pets & Animals
Science & Technology
Society, Politics & Culture
Sports & Recreation

Similar Articles

CRM December 13, 2010 Koa Beck	eGain Introduces All-In-One Search for Customer Self-Service Experience and Multichannel Contact Center eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
CRM April 2008 Jessica Tsai	The 2008 CRM Service Awards: Web Interaction Management A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
CRM June 14, 2011 Brittany Farb	eGain Launches Interactive B2C Sales and Marketing Software eGain Interactive Sales Suite helps e-business and marketing teams quickly deploy, assess, and refine customer engagement strategies with contextual promotions and proactive assistance.
CRM March 2010 Christopher Musico	Email Management You've Got Mail: Despite fits and starts, many still believe email management solutions can deliver on their promise.
CRM July 7, 2014	Vocalcom Updates Effortless Contact Center Software New multichannel capabilities are added to Vocalcom's Effortless Contact Center solution.
InternetNews September 3, 2010	Cisco Sprucing Up Call Centers With Social Media Building on the portfolio it acquired from GeoTel more than a decade ago, Cisco is planning to layer in social media technologies as it revamps its call center products.
CRM May 2005 Coreen Bailor	Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
InternetNews November 9, 2009	Cisco Taking on Google in Hosted E-Mail New collaboration offerings build on last year's acquisitions of Jabber and PostPath.
InternetNews September 26, 2007 Sean Michael Kerner	Cisco Makes Routers More 'Integrated' Cisco tries to expand its dominance by adding even more features to its integrated services routers.
CRM September 2010 Koa Beck	11 Tips to Conquer Contact Centers If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
InternetNews May 11, 2005 Sean Michael Kerner	British Airways in Major VoIP Deployment Cisco gets the contract that pushes IP telephony across airline giant's employee base.
InternetNews February 3, 2010	Cisco Unified Communications to Support iPhone Cisco sees the iPhone as a key part of its unified communications strategy in the mobile enterprise app space.
InternetNews September 9, 2010	Cisco Teams With Citrix in Virtualization Push Networking giant Cisco is integrating Citrix's XenDesktop into its Unified Computing System as it rolls out a new Desktop Virtualization product for enterprises.
The Motley Fool September 28, 2004 Alyce Lomax	Cisco, VoIP Star? As telecoms scramble to provide VoIP, Cisco waits in the wings.
CRM March 2011	The 2011 Rising Stars Whether these four companies will keep ascending and ultimately join the leaderboard remains an open question. By focusing on where customer service is headed, they are on the right track.
InternetNews September 14, 2010	Cisco Talks New Unified Network Tools, Strategy Cisco shows off new technologies designed to make data centers more flexible and more easily managed.
InternetNews March 17, 2009 Sean Michael Kerner	Red Hat Joins Cisco for Unified Computing Push Cisco's big Unified Computing blade server push yesterday pulled in a lot of partners, among them Red Hat.
InternetNews October 26, 2006 Clint Boulton	Cisco Takes Comms Mobile With Orative Cisco Systems today moved to improve its Unified Communications system by buying software maker Orative Corp. for $31 million in cash.
InternetNews March 16, 2007 Clint Boulton	Cisco to Microsoft: Put Up Your Dukes Cisco defends its unified communications turf with what one analyst described as a 'Google move.'
CRM March 23, 2012	Calabrio Advanced Recording Selected for Cisco's SolutionsPlus Program The program makes it easier for Cisco enterprise and contact center customers to improve performance through advanced Calabrio recording applications with Cisco MediaSense.
BusinessWeek May 21, 2007 Burrows & Greene	Microsoft And Cisco: Can They Still Be Pals? Microsoft and Cisco need each other, but in the race toward networked computing, each is out to be top dog.
The Motley Fool July 2, 2010	HP's Unified Front Against Cisco Cisco and Hewlett-Packard are finding more ways to be rivals than partners.
CRM November 22, 2010 Koa Beck	Cisco Systems Introduces Collaboration Software for Social Media Interactions Cisco Systems, a networking and communications technology provider, has announced a customer collaboration software suite to help businesses track and respond to social media interactions: Cisco SocialMiner and Cisco Finesse.
InternetNews May 19, 2010	Cisco Deepens CA Partnership in UCS Push CA, an early adopter of Cisco's Unified Computing System offering, is expanding its partnership with the networking giant to support new technology for applications and networks.
InternetNews May 18, 2004 Colin C. Haley	Cisco, IBM Connect on VoIP The companies offer telephony and other IP applications as enterprises overcome converged network misgivings.
InternetNews December 22, 2009	Cisco Talks Up 'Evidence' in Datacenter Win Cisco's new Unified Computing System lands a major new client, and some bragging rights for Cisco.
InternetNews April 12, 2011	Cisco Gives Up on Flip Cisco restructuring its consumer business, exiting the Flip business which it acquired for $590 million.
InternetNews September 28, 2004 Colin C. Haley	BofA Banking on VoIP Bank of America today became the second marquee company in as many weeks to choose Voice over IP as a way to cut costs and improve productivity.
The Motley Fool June 17, 2010 Eric Bleeker	Cisco Proves It's Still the King A new report shows the sultan of servers leaving competitors in the dust.
InternetNews November 6, 2007 Sean Michael Kerner	Cisco Flips Switch on Campus Communications Fabric The new Cisco Catalyst 6500 Series Virtual Switching System 1440 will enable Cisco users to combine multiple Catalyst 6500 switches to provide as much as 1.44 terabits per second.
InternetNews May 5, 2004 Eric Griffith	Cisco's Switch Turns on the Wireless Cisco Systems today announced what it calls "the first true wireless-aware enterprise-class Ethernet switch." The company has introduced the Wireless LAN Services Module, which integrates with Cisco's multilayer Catalyst 6500 Series switch.
The Motley Fool October 1, 2009 Anders Bylund	Cisco Goes to Norway Cisco goes overseas for a $3 billion acquisition of Tandberg ASA -- and this one makes lots of sense.
InternetNews August 6, 2009	Cisco: Small Business, Smart Grid to Drive Growth Cisco CEO John Chambers provides details on servers, switch sales as he plans for the rebound.
The Motley Fool April 12, 2011 Rich Smith	Cisco Is Half-Right to Kill the Flip And it can afford to be half-wrong. Cisco Systems flipped the switch Tuesday. Responding to criticism of its flailing entree into consumer electronics, the company announced it will "restructure" CE.
InternetNews June 14, 2007 Clint Boulton	Cisco, IBM Make Service Provider Assist Cisco plans to begin offering Cisco Assurance Management Solution, a product that pairs its Active Network Abstraction software with IBM Tivoli Netcool software to help service providers better manage new services.
CRM March 2011	The 2011 Service Leaders Here are this year's class of service winners and leaders. Each leader is graded on three criteria - customer satisfaction, depth of functionality, and company direction - in seven categories of support and service.
InternetNews January 8, 2009 Sean Michael Kerner	Cisco's Chambers Wants to Come to Your House Cisco CEO tells CES that he won't be quiet about consumer tech anymore, as Cisco focuses its might on the home.
InternetNews June 9, 2006 Clint Boulton	Cisco Spends Millions on Communications Cisco Systems agreed to acquire application development startups Metreos Corp. and Audium Corp. in separate deals for a total of $47.8 million in cash.
InternetNews February 24, 2011	Cisco Scraps Hosted Email Offering After more than a year of development and promotion of its Linux-powered hosted email service, Cisco calls it quits and discontinues the product.
InternetNews July 6, 2009 Sean Michael Kerner	Cisco, Red Hat in the Cloud: Friends or Enemies? What is the operating system of the cloud? Linux vendor Red Hat would like it to be Linux. But networking giant Cisco, despite working closely with Red Hat in a number of areas, may be going another direction entirely.
InternetNews February 6, 2007 Sean Michael Kerner	Big Refresh For Cisco's Network Security New additions to Cisco's intrusion prevention and remote access product portfolios round out a new and improved self-defending network strategy.
InternetNews January 20, 2009 Sean Michael Kerner	Cisco Set for Server Push? Analysts see Cisco server push as a logical step for networking giant.
InternetNews March 13, 2009 Sean Michael Kerner	Cisco's California Blades: Another Stab at Unified Fabric? The new blade server could potentially represent a new market for Cisco, bringing it into direct competition against HP, IBM and Dell - shaking up the datacenter marketplace as we know it.
InternetNews February 13, 2006 Sean Michael Kerner	Cisco Raises Shields On Network Security Cisco responds to computer security threats with new its new Security Management Suite.
The Motley Fool February 22, 2010 Anders Bylund	It's the End of Cisco As We Know It Cisco is severing alliances with companies like HP now that it sells its own server systems. Why rip the beating heart out of Cisco just to enter a new market that may or may not work out to Cisco's advantage?
InternetNews September 5, 2006 Paul Shread	Cisco Reaches for the Remote Cisco Systems on Tuesday unveiled an integrated branch office solution that combines WAN optimization, application acceleration and wide area file services (WAFS) in a single offering.
InternetNews December 9, 2009	Is Cisco Losing Market Share? Cisco CEO addresses market share declines and admits to making mistakes - but insists Cisco has a strong hand to play.
The Motley Fool December 20, 2010 Anders Bylund	HP Sticks Another Thorn in Cisco's Side Clever marketing aside, this upgrade program shows how badly Cisco betrayed its longtime partner.
InternetNews January 26, 2009 Sean Michael Kerner	Cisco Expands Security, Collaboration for SMBs New Cisco hardware rolls out to take aim at smaller businesses with big needs.
InternetNews April 8, 2008 Sean Michael Kerner	Big Refresh For Cisco's 'Self-Defending' Network Cisco updates core security portfolio and says it's ready to take on all comers.