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PC Magazine
September 4, 2007
Matthew D. Sarrel |
Virtual Phone Systems for Better Customer Service An inexpensive service lets SMBs look like mega-corporations.   |
PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses. |
PC Magazine
November 16, 2005
Sebastian Rupley |
The Virtual PBX Here's how one small company runs a big-time telephony system to keep its far-flung employees connected. |
Commercial Investment Real Estate
Jul/Aug 2011
Dennis LaMantia |
Long-Distance Logic Creigh A. Bogart and other CCIM members are using VoIP programs like Skype and Web-based applications such as Google Voice to supplement their landlines and cell phones. In the process, they're saving time and money. |
PC Magazine
May 5, 2006
Oliver Kaven |
Avaya one-X Quick Edition If your business or branch office with 20 or fewer employees is looking for lightning-fast setup and zero maintenance in a telephony solution, Avaya one-X Quick Edition should be at the top of your list. |
PC Magazine
July 29, 2005
Jamie Lendino |
eFax This fax service is flexible and scales to all kinds of businesses. If you receive a lot of faxes, however, there are cheaper options available... MyFax faxing service... |
PC Magazine
May 3, 2006
John Brandon |
How to Fax from Your PC You probably have a fax machine built into your computer. Now you just have to learn how to use it. |
Fast Company
Steven Melendez |
Why Fax Won't Die Like many businesses in older industries, from law firms to medical labs, fax machines aren't seen as some '80s anachronism but as an efficient, reliable, and mostly secure way to communicate. |
ONLINE
Jan/Feb 2003
Jan Davis Tudor |
Going Online on the Road When I'm outside my own country, combining work with pleasure is not a problem -- when I do that, I am able to stay longer! While trying initially to run my independent information business while on the road, I found that having access to a cyber cafe wasn't enough. |
PC World
September 26, 2007
Richard Morochove |
Outsource Your Business Communications Effective communication with customers is important for every business. New web-based service FlyDoc can make this easier if you have more than just a few customers to manage. |
Entrepreneur
January 2005
Mike Hogan |
United Front Don't look now--you may soon be able to have all types of messages (voice mail, faxes, e-mail and instant messages) coming into a single inbox. |
Fast Company
May 2000
John R. Quain |
Fax It? Forget It! Does any hardware device feel slower and clunkier than the fax machine? Here's how to be 100% fax-free. |
PC Magazine
August 7, 2007
Gary Berline |
Small Biz Talks Big These PBX (private branch exchange) appliances link external phone service with your data network, making your small business look like a Fortune 500 operation. |
BusinessWeek
April 25, 2005
Stephen H. Wildstrom |
So Long To Clunky Web E-Mail The latest Web programs look and perform like traditional desktop programs such as Microsoft Office. The secret is something called rich Internet application technology. |
Home Toys
August 2005
Michael N. Marcus |
When You do the Math, it's Better Than Free Despite a few lapses in documentation language and organization, the KX-TA824 is an extremely good phone system, and a fine choice for just about any home, and many businesses. |
Inc.
May 2008
Darren Dahl |
Clip Here and Save Big How to trim your IT budget without making sacrifices. |
Inc.
November 2008 |
A Telecom Glossary Here's a guide to some of the terms you will encounter when dealing with VoIP. |
Macworld
May 2003
Jeffery Battersby |
Fax Software One application proves to be a shining light in a field dominated by dim products |
PC Magazine
October 12, 2005
Oliver Kaven |
VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)... |
PHONE+
April 23, 2010
Steve Adams |
Test Your Faxing IQ Before e-mailing, before instant messaging and before texting, there was faxing. While you may think faxing has gone the way of the typewriter, the truth is that it's still very much alive. |
PC Magazine
February 23, 2006
Oliver Kaven |
D-Link IP Telephony Solution DVX-1000, DVG-3004S, DPH-140S The D-Link DVX-1000 IP PBX offers features typically found only in higher-end systems and is worth a look if you have a business with fewer than 25 employees. |
CRM
April 2015
Leonard Klie |
Text Takes Precedence as a Customer Service Preference A new generation of consumers prefers short message service to other ways to reach agents. |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space. |
Entrepreneur
April 2007
Mike Hogan |
On the Plus Side A new service can turn your cell phone into a superphone, complete with 10 different numbers and all the features of a PBX. |
PC Magazine
January 1, 2008
Chloe Albanesius |
Sending the Wrong Message Texting while driving is causing accidents on the roads of America. |
Macworld
August 2000
Tom Negrino |
FaxElite 5.0 Reliable Networked Faxing |
PC World
September 26, 2007
Mark Sullivan |
How to Switch to VoIP Phone Service Switching to VoIP can be especially worthwhile if your company spends a lot on long-distance calls to far-flung employees, partners, and contacts. Here's how to make VoIP work for you. |
CIO
March 15, 2004
Matt Villano |
IT Phone Home - Essential Technology As the world awakens to voice over IP, some CIOs already are reaping the benefits. |
PHONE+
December 23, 2009 |
Case Study: MyFax Keeps Client Faxing Post-VoIP Migration As companies switch to VoIP and get rid of land lines, they look to Internet fax services to replace their old fax machines. |
InternetNews
August 23, 2005
Jim Wagner |
VoIP Equipment Now Trumps Traditional Lines In-Stat's research cites comfort level with VoIP and converging voice and data departments for the move from traditional telephone networks to digital. |
Inc.
November 2008 |
How To: Choose the Right Telecom System The development of technologies that send voices as packets of data via the Internet has changed the world of telecommunications. Here are steps to choosing the right system for your company. |
PC Magazine
August 18, 2010
Samara Lynn |
8x8 Virtual Office Pro This outstanding Unified Communications offering for small and medium business is a serious virtual alternative to the traditional PBX system. |
InternetNews
March 10, 2011 |
Why do SMBs Love Virtual Offices? Survey details some of key reasons small-to-mid-size business owners, CEOs and sales managers regularly leverage virtual office capabilities. |
PHONE+
June 2, 2009
Scott Kinka |
Presence and Preferences: The Basics of UC What does the term "unified communications" mean? Frankly, that depends on who offers the definition. |
CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool. |
CRM
April 2011
Leonard Klie |
IVR Personalization: Strike the Right Balance Too much familiarity can repel customers, so IVR designers must take pains to build the right systems. |
