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CRM
August 12, 2015
Tiago Paiva |
Tweet Your Way to Better Customer Support The micro blogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.   |
Entrepreneur
September 2007
Sara Wilson |
Ask a Silly Question... Twitter's founders started a phenomenon. |
IndustryWeek
April 15, 2009
Josh Cable |
What's All The Buzz About Twitter? Report concludes that many users are 'tweeting' about work issues. |
InternetNews
September 3, 2010 |
Twitter Touts Mobile, Third-Party Client Use Microblogging phenom Twitter hasn't achieved all that it hoped in the mobile arena, but Evan Williams, the company's CEO, describes how that might be changing. |
IEEE Spectrum
October 2007
Paul McFedries |
All A-Twitter The major buzz in microblogging centers around Twitter, a site that combines social networking and microblogging. |
Job Journal
February 21, 2010
Penelope Trunk |
Brazen Careerist: Twitter's Power and Potential The networking phenom has gone from little chirp to powerful champ. |
InternetNews
May 15, 2009
Kenneth Corbin |
Lessons Learned From Twitter 'Replies Kerfuffle' Co-founder Stone falls on his sword for the recent flare-up over a change to the replies feature. |
Fast Company
Rose Pastore |
When Slack Is Down Twitter, though, was up and running and provided a replacement service. |
InternetNews
December 9, 2010 |
Pew: 8 Percent of Americans on Twitter Pew produces its first Twitter-only study, offering insights into the user base of the popular microblogging service. |
InternetNews
March 11, 2011 |
Twitter Aims to Clean Up 'Fractured Landscape' New developer road-map gives thumbs down to third party Twitter clients. |
CIO
September 3, 2010
Juan Carlos Perez |
Twitter Mobile Users Up Over 60 Percent Since April Twitter's mobile user base has spiked 62 percent since mid-April, thanks in great part to the release of official Twitter applications for iPhone, Android and BlackBerry phones. |
InternetNews
December 10, 2008
David Miller |
What Keeps Twitter Chirping Along Complaints aside, Twitter is becoming indispensable not just for navel gazers but for companies looking to sell a product and keep in touch with customers. |
PC Magazine
September 14, 2010
Lance Ulanoff |
Seven Deadly Twitter Sins Is there a right and wrong way to use Twitter? No, but these simple rules can help you avoid embarrassing pitfalls. |
Fast Company
P. Claire Dodson |
10 Brutally Honest Slogans For Twitter The hashtag #GiveTwitterASlogan has been trending on Twitter since early Tuesday morning, with more than 25,000 users suggesting slogans for the social network. |
CRM
June 2012
Leonard Klie |
Twitter: Hearing 140 Million Voices A growing number of brands are establishing social media command centers -- war rooms from which employees track and respond to customer comments, questions, and complaints on Twitter and other sites. |
Food Processing
May 2009 |
The Twitter Patter of Little Feet Many food companies are establishing a presence on Twitter. |
InternetNews
December 30, 2009 |
Twitter Blacklists 370 Shoddy Passwords To protect its users from themselves, Twitter is preventing new users from selecting some common or easily hacked passwords for their accounts. |
Bank Technology News
January 2010
Michael Sisk |
Wells Fargo Hosts Mobile Monday Twitter is an intriguing customer communication channel, but its potential is uncertain and the rules of engagement are unclear. Experimentation will be needed to sort it out, and one recent test was Wells Fargo's "Mobile Monday." |
Fast Company
David Lumb |
Twitter Hopes To Become Friendlier, Triples Its Abuse-Handling Team Critics have backed Twitter into a corner for its lax policing of abuse -- and in response, Twitter has tripled its abuse report-handling team and now fields five times as many abuse reports as before. |
InternetNews
May 4, 2009
Kenneth Corbin |
Nielsen Sticking by Twitter Quitter Analysis Nielsen says off-site Twitter usage doesn't improve retention rate. |
PC Magazine
February 17, 2009
Nick Douglas |
Six Ways to Make Twitter Useful Twitter's usefulness goes far beyond finding out what strangers ate for lunch. Read breaking news, get customer service, or even chat with your favorite celebrities. |
CFO
September 1, 2009
Vincent Ryan |
Heard on the Tweet Consumers have embraced Twitter and other social networking sites, but is that reason enough for companies to follow suit? |
InternetNews
June 12, 2009
Mike Elgan |
Is Twitter Dead? Who Killed It? Statistics about Twitter usage show a far different picture than the media hype suggests. Why did Twitter jump the shark? |
Information Today
March 5, 2009 |
Tsavo Launches Twithority Search Engine for Twitter Twithority returns Twitter search results rapidly, looking back as many as 1,000 results. |
InternetNews
July 24, 2009 |
Twitter to Get User-Friendly Home Page Revamp? Twitter reportedly planning to unveil new home page next week. |
CRM
December 2015
Leonard Klie |
Social Media Is Now a Viable Support Channel Direct messaging, tighter security, and data integration add to social media's feasibility as a customer service platform |
InternetNews
April 13, 2010 |
Twitter Settles on a Business Model At long last, Twitter decides to go with promoting business tweets as its core way of making money. |
InternetNews
September 15, 2010 |
Twitter Redesign Looks to Broaden Content Microblogging phenomenon Twitter has rolled out a sweeping overhaul of its website, adding a slew of features that make more content available and simplify the flow of information on the site. |
InternetNews
June 16, 2009
Alex Goldman |
Twitter, NTT Avoid Cutting Off Iran Protests As protests in Iran continue, Twitter and its Web host adjusted to current events, making this just the latest intersection between social media and government. |
InternetNews
February 27, 2009
Mike Elgan |
Don't Hate Twitter Because it's Popular Commentary: Twitter itself is merely a medium, and one that is different and awesome precisely because every user can control exactly who to follow and what to post. |
Fast Company
Neal Ungerleider |
Dick Costolo Steps Down As Twitter CEO, Jack Dorsey To Replace Dick Costolo is stepping down as CEO of Twitter, effective July 1. He will be replaced by Twitter cofounder and Square CEO Jack Dorsey, who will be taking over as interim CEO. |
InternetNews
March 9, 2009
David Needle |
Twitter Gets Brand-Tracking Tool Omniture says its SiteCatalyst program provides analysis of what Twitterers are saying about brands. |
InternetNews
December 18, 2009 |
Hackers Knock Twitter Offline, Briefly Group calling itself "Iranian Cyber Army" takes over popular microblogging service. |
PHONE+
July 23, 2009
Craig Galbraith |
5 More Twitter Tips for Businesses It might be time to start thinking about using Twitter in your business model. |
InternetNews
October 21, 2009 |
Google: We've Got a Twitter Deal, Too On the heals of Microsoft's announcement, Google steps into the echo chamber. |
Fast Company
David Lumb |
Twitter Wants To Overcome Its Context Problem With A New Trends Feed Twitter is retiring the Discover tab and launching a new feature called Trends. Twitter is adding Trends to its existing search function as a way for users to see the most popular hashtags and topics. |
InternetNews
August 6, 2009 |
Twitter Goes Down in Denial-of-Service Attack Microblogging service Twitter this morning suffered downtime due to what company officials described as a denial-of-service attack. |
CIO
October 27, 2010
Kristin Burnham |
The Four Biggest Mistakes Businesses Make on Twitter Is your business suffering from Twitter neglect? Get your brand back on track by recognizing these four common errors and revitalizing your social strategy. |
InternetNews
March 23, 2009
Alex Goldman |
Salesforce Taps Into Twitter Customer contact centers have moved far beyond the phone, says Salesforce, embracing Facebook, Twitter, and other Web applications. |
The Motley Fool
February 18, 2009
Tim Beyers |
Here's How Twitter Gets Rich Twitter has become an immensely popular destination for newsmakers and news seekers. Its user base is up 900% year over year. Traffic is such that monetizing it with ads would be easy, but the company's founders have bigger plans. |
Search Engine Watch
April 13, 2009
Ron Jones |
Twitter 101, Part 3 You can't ignore Twitter's explosive growth, and the conversation is only going to get bigger. The more you know how to use this tool, the more effective you'll become. |
Entrepreneur
December 2007
Heather Clancy |
Come Follow Me Twitter your way to closer connections with business associates. |
Fast Company
Rose Pastore |
Twitter CEO Jack Dorsey: "Moments Represents A Real Shift In Our Thinking" The recent launch of Moments, a curated section of Twitter that organizes tweets into narratives around breaking news events, is part of a changing long-term strategy at Twitter. |
InternetNews
February 2, 2010 |
Twitter Responds to Phishing Attack Twitter's popularity has once again made it the target of the bad guys. |
Search Engine Watch
May 3, 2011
Kevin Gibbons |
5 Tips on Building Brand Loyalty via Twitter Twitter has immense value, even if it's hard to measure. It's superb for building brand loyalty, as long as you approach it in the right spirit. |
The Motley Fool
March 25, 2009
Anders Bylund |
The No. 1 Reason Why Google Should Buy Twitter Twitter is outgrowing its britches and could use a better infrastructure. That's why investors should pay attention to the up-and-comer. |
InternetNews
June 16, 2009
Alex Goldman |
Could Twitter Top Google? Twitter can deliver more traffic and better traffic than any search engine, at least according to backer and venture capitalist Fred Wilson. |
InternetNews
May 10, 2010 |
Twitter Bug Let Users Kidnap 'Followers' Gadget site uncovers simple way to force other users to follow you, even big movie and TV stars, but Twitter staffers rush out a fix to the weakness in the system. |
Search Engine Watch
November 19, 2010
Frank Watson |
Can Twitter Help Sell Cars and Other Big Ticket Items? There's a fine line between making sales and annoying potential customers. Some dos and don'ts for promoting sales on Twitter. |
Inc.
July 2009
Lorien Gabel |
How Twitter Helps a CEO Run His Company Pingg's CEO praises the social networking tool Twitter for helping him gain feedback about his company. |
