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PHONE+ November 2, 2009 Steve Hilton	Ask Steve: Is Avaya-Nortel a Good Match? Nortel and Avaya -- a match made in heaven or the other place?
PHONE+ July 21, 2009 Kelly M. Teal	Avaya Guns for Nortel: What's in Store for Partners? Observers expect product phase-outs.
PHONE+ April 24, 2009 Khali Henderson	Q&A With Samsung BCS Channel Chief Doug Wonson Last fall Samsung Telecommunications America LLC decided to shake things up at its Business Communications Systems division by bringing in new leadership.
PHONE+ August 11, 2009 Kelly M. Teal	What if Avaya Loses Nortel Enterprise Auction? Avaya is positioning itself as the buyer for Nortel Networks enterprise unit, but the deal is not done, nor is the outcome guaranteed.
PHONE+ February 2, 2010 Tara Seals	Siemens `Channels' Success with New Strategy So far, Siemens Enterprise Communications Group is on track to reach their goal of bringing in 75 percent of its revenue through the channel within three years.
CRM June 1, 2006 Marshall Lager	How to Trust and Have Funnel By getting its internal salespeople and channel partners onto BlueRoads, IP communications front-runner Avaya now exceeds 12-month goals in 30 days.
InternetNews July 21, 2009 Sean Michael Kerner	Nortel Enterprise Torn Between Two Suitors As Nortel sell off accelerates, Avaya and RIM make their case for the enterprise unit.
InternetNews May 3, 2010	Avaya's Data Chief Talks Nortel Lessons A look at the combined telecom technology giant's focus on the enterprise network and where Nortel had gotten distracted.
InternetNews July 20, 2009	Avaya Grabs Nortel's Enterprise Biz for $475M Disintegration of Nortel continues as it remains under bankruptcy protection.
InternetNews December 18, 2009	Avaya Finally Completes Nortel Enterprise Buy It only took six months and facing down opposition in the U.S. and Canada, but Avaya has Nortel's enterprise business.
InternetNews January 19, 2010	Avaya Outlines Plans for Nortel Integration Avaya lays out integration plan for $900 million acquisition of Nortel Enterprise unit.
CRM July 12, 2011 Leonard Klie	Avaya Adds to Its Aura Contact Center Suite New contact center products enable companies to compete more effectively through personalized customer experiences across media channels.
InternetNews March 17, 2008 Judy Mottl	Avaya Gears Up For Unified Communication Battle Avaya today introduced several offerings for mobile workers and a services program, all geared toward helping businesses achieve better workforce responsiveness.
CRM December 15, 2010	Calabrio Solutions Are Avaya-Compliant The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura.
InternetNews September 25, 2009	Avaya's Nortel Deal Faces Scrutiny in Canada The $900 million acquisition has another hurdle, approval by the Canadian government, before it can be completed.
InternetNews March 30, 2009 Alex Goldman	VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental.
CRM April 2008 Marshall Lager	The 2008 CRM Service Awards: Contact Center Infrastructure Replacing computer-telephony integration, this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
CRM March 5, 2013 Leonard Klie	Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options.
CRM August 1, 2006 Colin Beasty	Business Problem: Channel Managers Are Struggling to Exchange Customer Info with Their Partner Network Tech Solution: Partner relationship management tools. Usually accessed through a Web portal, PRM software takes costs out of the processes, improves the quality of information flow, and allows measurement and analysis of channel partnerships.
PHONE+ May 19, 2009 Kelly M. Teal	How Nortel Deal-Making Continues in Bankruptcy BT Global Services signed on to sell Nortel's enterprise equipment and services for another four years.
Insurance & Technology June 14, 2005 Anthony O'Donnell	VoIP - Key to Convergence VoIP is a key milestone in the next generation of network technology in the insurance industry.
InternetNews September 17, 2009	Nortel Deflects Verizon, Avaya Deal Moves Ahead Avaya sale clears a pair of legal hurdles as $900 million sale nears close.
InternetNews September 14, 2009	Avaya Closes Nortel Enterprise Deal for $900M Nortel chief reassures customers they won't get lost in the shuffle.
InternetNews November 12, 2010	Avaya Names CTO, Unveils Virtualization Plans Avaya taps William Seifert to head its Data Solutions unit, a business the firm bought from bankrupt Nortel, while it outlines a new virtualization strategy.
PHONE+ May 22, 2009 Cara Sievers	Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year.
InternetNews February 11, 2011 Sean Michael Kerner	Avaya Boosts Collaboration With Avatars With its new web.alive platform, Avaya is offering a novel platform for virtual enterprise collaboration, refreshing a product initiated by Nortel in 2008
CRM December 12, 2014	Avaya Pairs with Google on Contact Center Solutions The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
PC Magazine May 5, 2006 Oliver Kaven	Avaya one-X Quick Edition If your business or branch office with 20 or fewer employees is looking for lightning-fast setup and zero maintenance in a telephony solution, Avaya one-X Quick Edition should be at the top of your list.
CRM November 16, 2010 Koa Beck	Avaya Releases Aura Contact Center Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
HBS Working Knowledge July 26, 2006 Sean Silverthorne	The Strategic Way to Go to Market Too often channel strategies develop when a product is ready to go to market. But a last-minute approach leaves a lot of efficiencies and synergies by the wayside, says V. Kasturi Rangan. Enter the concept of the "channel steward."
InternetNews January 15, 2009 Sean Michael Kerner	Vendors See Hope in Nortel's Bankruptcy Was going into Chapter 11 Bankruptcy the right move for Nortel? Customers and the Canadian government think so.
InternetNews December 2, 2004 Colin C. Haley	BT Makes 'Contact' With VoIP To improve customer service and save money, BT taps Nortel to bring VoIP to its U.K. call centers.
Entrepreneur January 2005 Amanda C. Kooser	Come Together Is it time to combine your voice and data networks? We've got the latest buzz on IP-PBX phone systems.
InternetNews March 11, 2008 Sean Michael Kerner	Nortel Expands Unified Communications Lineup With Microsoft Continuing alliance between Nortel Networks and Microsoft aims to grow its share organically and by taking from others - including IBM.
InternetNews June 26, 2006 Michael Hickins	A Sales View of The Inside Salesforce.com offers companies a way to manage their partners as efficiently as they manage their sales force.
InternetNews May 2, 2006 Sean Michael Kerner	Avaya VoIP Linux Style to The SMB The company isn't 'dumbing down' the apps, but merely making access and deployment SMB-friendly.
InternetNews May 2, 2005 Clint Boulton	Microsoft Cuts Call Times Microsoft has created a Web services software platform, The Customer Care Framework, to make call center operations run more efficiently and cost effectively for service providers.
HBS Working Knowledge June 12, 2006 Rangan & Bell	The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy.
CRM January 2008 Marshall Lager	Fine-Tuning the Channel They're not exactly employees, and they're not quite customers, but your channel partners can be equally important - and you can't just direct them by remote control.
PHONE+ December 30, 2009 Kelly M. Teal	Nortel: Most Popular Stories of 2009 In order of lowest to highest, are our the 10 most-read Nortel stories of the year.
InternetNews October 5, 2004 Colin C. Haley	Avaya Buy Powers European Push Avaya is buying Tenovis for $370 million in cash, a bid that will more than double the IP telephony specialist's revenues from Europe, the companies said today.
InternetNews June 5, 2007 Clint Boulton	Equity Firms to Buy Avaya For $8.2B Silver Lake and TPG Capital are the winning bidders in the sweepstakes for the networking giant Avaya.
InternetNews February 13, 2009 Sean Michael Kerner	Nortel Readying New App Services Platform? New leadership ready to ramp up Nortel's enterprise business.
CRM July 1, 2003 Jim Dickie	One Subtle Shift Begets a Major Change in Results Partner relationship management should be about helping make sales, not simply tracking them.
CRM April 2005 Bailor et al.	The 2005 CRM Service Leaders--Part I Awards winners for the most impressive providers of customer care architecture, technology, and services who have worked over the past year to improve their capabilities so that contact centers can go about their business more efficiently and effectively.
InternetNews September 16, 2010	Avaya's 'Flare' Brings Context to Collaboration Unified communications platform offers presence information for voice, video and IM availability, so users can see when colleagues are free to chat.
InternetNews May 29, 2007 Clint Boulton	Is Anyone Calling For Avaya? Rumors that Avaya is for sale fly as Microsoft, Cisco and others yearn to serve unified communications.
InternetNews September 19, 2005 Sean Michael Kerner	Avaya Buys Into P2P VoIP Avaya is jumping into the P2P Voice over IP market with the acquisition of Nimcat Networks.
InternetNews December 14, 2005 Erin Joyce	Avaya Loads Up on Unified Communication Avaya has rolled out new software called VPN remote that embeds virtual private network remote capabilities into Avaya's family of IP telephones.
InternetNews February 20, 2009 Sean Michael Kerner	Nortel Sells off Alteon Assets to Radware As part of the its restructuring process, Nortel is expected to well - restructure.