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Insurance & Technology
July 10, 2008
Brady Polansky |
Technology Must Be Seamless and Consistent Between Carriers Insurers have to enable Web services to agencies in a way that it becomes seamless.   |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology
July 11, 2008
Carolyn "Cal" J. Durland |
Carriers Must Focus on Consistency, Timeliness and Flow With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility. |
Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
Information Today
April 23, 2015 |
Cisco Collaborative Knowledge Fosters Professional Development Cisco Collaborative Knowledge, is a SaaS solution that gives organizations real-time access to digital tools that facilitate knowledge sharing, continuous learning, and more. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
April 6, 2006
Katherine Burger |
Beyond the Crapshoot The product development process no longer is a dragged out, unscientific crapshoot. |
Insurance & Technology
May 2, 2008
Nathan Conz |
Managed Competition in Massachusetts Leads to Technology Challenges April 1st marked the beginning of the Massachusetts' new and less-regulated automobile insurance system, known as managed competition. The switch will be a huge change - particularly from an operations and technology standpoint. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
CIO
November 15, 2001
Christopher Lindquist |
Get the Message Use of collaboration tools continues to grow at a dramatic rate, according to a recent report... |
Insurance & Technology
February 1, 2006
Cynthia Saccocia |
Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts. |
Bank Systems & Technology
March 30, 2007
J. Nicholas Hoover |
Adoption of Web 2.0 Is Taking Off, But Some Firms Are Still Reluctant Business technologists are concerned about security, return on investment and their staffs' skill in implementing and integrating new Web tools. While some financial services companies are plunging into Enterprise 2.0, it still is an emerging technology. |
Insurance & Technology
July 3, 2008
Peggy Bresnick Kendler |
Shift to Independent Agents Compels Insurers to Modify Practices Industry insiders discuss keys to leveraging technology to boost agent performance. |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
Insurance & Technology
April 1, 2008
Cindy Saccocia |
Carriers Are Challenged to Replace IT Expertise Lost to Retirement As the workforce continues to age, insurance companies are challenged to attract new talent and replace lost expertise. |
Insurance & Technology
June 20, 2007
Peggy Bresnick Kendler |
Industry Leaders Discuss The Opportunity Of Web 2.0 By enabling a higher level of user empowerment, Web 2.0 tools promise to revolutionize business collaboration and consumer interactions in the insurance industry. But adoption has moved slowly. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
Insurance & Technology
January 5, 2007
Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
Insurance & Technology
July 12, 2006
Peggy Bresnick Kendler |
Managing Mobility Insurers are deploying mobile/wireless devices and applications to improve productivity in areas such as sales/agent support and claims. But security issues create risks. |
CRM
February 22, 2013
Paul Lang |
What's Next for the Contact Center? The challenge for contact center managers will be finding a way to offer the best customer service at the lowest cost. Here are seven trends that we can't ignore. |
Insurance & Technology
June 14, 2005
Wendy Toth |
Road Warrior Insurers looking to improve communications with and productivity of their field agents, while providing them with durable, functional technology, have a new choice in the tablet PC market. |
InternetNews
January 10, 2005
Susan Kuchinskas |
Microsoft Hosts Messaging for SMBs Microsoft said its release of Microsoft Solution for Hosted Messaging and Collaboration Version 3.0 intends to provide a cost-effective way for small and medium-sized businesses to get advanced messaging functions. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
September 5, 2008
Gary Kirkham |
BPM Creates a More-Agile Business The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices. |
InternetNews
September 13, 2006
Michael Hickins |
IBM Beats Microsoft to Meeting Space Bested by Microsoft in the arena of static collaboration workspace tools, IBM was determined to write the ground rules for real-time collaboration. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
CIO
March 25, 2011 |
How to Encourage Staff Interaction Through Social Media Enterprise collaboration tools need to be more than document-sharing repositories. These CIOs have found ways to get their people engaged. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
