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CRM
June 2010 |
What You Are Is Who You Are On January 3, 2009, Zappos.com Chief Executive Officer Tony Hsieh posted Your Culture Is Your Brand, a now-famous message on the company's blog.   |
Fast Company
October 2005
Jennifer Vilaga |
Employee Innovator Runner-up: Zappos Power to the employee. At Zappos, workers are given power to improve the company. |
Inc.
May 2009
Max Chafkin |
The Zappos Way of Managing How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut - and one of the most blissed-out businesses in America. |
BusinessWeek
May 27, 2010 |
Tony Hsieh: Redefining Zappos' Business Model How the founder of Zappos, amid the dot-com bust, revamped the company from a drop and ship operator to an e-tailer |
BusinessWeek
December 5, 2005
Kimberly Weisul |
A Shine On Their Shoes Zappos.com's blue-ribbon customer service is winning market share in the shoe business. |
Inc.
September 2006
Max Chafkin |
How I Did It: Tony Hsieh, CEO, Zappos.com Tony Hsieh is at the helm of Zappos.com, a company that had sales of $252 million in 2005. |
CRM
September 1, 2009
Lauren McKay |
The 2009 Influential Leaders - The Casual Cobbler Taking the reins in 2000, Tony Hsieh restructured Zappos.com not from the ground up, but rather from the inside out, with a focus on the company's internal culture. |
The Motley Fool
January 30, 2007
Alyce Lomax |
Amazon's Endless Deals The online retailer gets aggressive with a new promotion for its shoe site. |
BusinessWeek
December 30, 2009
Christopher Palmeri |
Zappos Retails Its Culture The online shoe seller is marketing its playful, customer-friendly model to other businesses |
CRM
July 2015
Maria Minsker |
Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers |
Search Engine Watch
October 23, 2008
Sage Lewis |
Zappos + Twitter = Innovative Success! Most companies use Twitter as a PR machine, covered in a thin veil of down-home personalization. But Zappos' CEO exposes a deep level of intimacy and behind the scenes information. That's how they connect with their audience, and get links as a result. |
CRM
June 2010 |
Cutting the Community Facing a difficult economic outlook, Zappos.com handled a critical cutback with astonishing transparency. |
InternetNews
July 22, 2009
Christopher Saunders |
Amazon Snaps Up Zappos.com for $847M The aims to deal give Amazon control of a fast-growing, well-regarded, Web 2.0-savvy e-tailer. |
CRM
June 2010 |
Employing a Community How Zappos.com became a billion-dollar company - by delivering happiness, an exclusive excerpt from the new book by Zappos.com Chief Executive Officer Tony Hsieh. |
