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Inc.
September 2006
Max Chafkin |
How I Did It: Tony Hsieh, CEO, Zappos.com Tony Hsieh is at the helm of Zappos.com, a company that had sales of $252 million in 2005.   |
BusinessWeek
December 5, 2005
Kimberly Weisul |
A Shine On Their Shoes Zappos.com's blue-ribbon customer service is winning market share in the shoe business. |
BusinessWeek
December 30, 2009
Christopher Palmeri |
Zappos Retails Its Culture The online shoe seller is marketing its playful, customer-friendly model to other businesses |
The Motley Fool
June 5, 2008
Morgan Housel |
Get Paid to Quit Your Job Online retailer Zappos.com's innovative way to filter out subpar employees might seem completely backwards at first. It simply pays them to quit. |
Inc.
May 2009
Max Chafkin |
The Zappos Way of Managing How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut - and one of the most blissed-out businesses in America. |
Search Engine Watch
October 23, 2008
Sage Lewis |
Zappos + Twitter = Innovative Success! Most companies use Twitter as a PR machine, covered in a thin veil of down-home personalization. But Zappos' CEO exposes a deep level of intimacy and behind the scenes information. That's how they connect with their audience, and get links as a result. |
The Motley Fool
July 23, 2009
Andy Louis-Charles |
Amazon.com Tries Zappos On for Size The decision by private shoe seller Zappos to sell itself to Amazon.com may have been driven by the impatience of their venture capital investor, and a desire to maintain the corporate culture. |
The Motley Fool
October 18, 2006
Rick Aristotle Munarriz |
Gap Pushes Pumps The denim and khaki specialist goes below the ankle in its new online venture. Even though some of the Gap concepts have dedicated limited shelf space to footwear in the past, this is the company's first entry into running an exclusive online shoe store. Investors, take note. |
InternetNews
July 22, 2009
Christopher Saunders |
Amazon Snaps Up Zappos.com for $847M The aims to deal give Amazon control of a fast-growing, well-regarded, Web 2.0-savvy e-tailer. |
CRM
June 2010 |
Cutting the Community Facing a difficult economic outlook, Zappos.com handled a critical cutback with astonishing transparency. |
The Motley Fool
January 30, 2007
Alyce Lomax |
Amazon's Endless Deals The online retailer gets aggressive with a new promotion for its shoe site. |
CRM
June 2010 |
What You Are Is Who You Are On January 3, 2009, Zappos.com Chief Executive Officer Tony Hsieh posted Your Culture Is Your Brand, a now-famous message on the company's blog. |
CRM
July 2015
Maria Minsker |
Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers |
CRM
September 5, 2014
Ron Wince |
The Need to Provide a Zero-Defect Customer Experience Three key guidelines for offering superior retail service. |
BusinessWeek
May 27, 2010 |
Tony Hsieh: Redefining Zappos' Business Model How the founder of Zappos, amid the dot-com bust, revamped the company from a drop and ship operator to an e-tailer |
The Motley Fool
July 24, 2009
Chris Hill |
3 Stocks on Our Radar McDonald's, Morgan Stanley, and Microsoft are discussed in the latest podcast. |
CRM
June 2010 |
Employing a Community How Zappos.com became a billion-dollar company - by delivering happiness, an exclusive excerpt from the new book by Zappos.com Chief Executive Officer Tony Hsieh. |
CRM
September 11, 2015
Oren Smilansky |
Gartner's Customer 360 Summit 2015: Customer-Generated Conversations Build Reputations Organizations must exert a positive influence on conversations surrounding their products and services -- and give customers good reasons to advocate for them. |
Fast Company
John Paul Titlow |
210 Zappos Employees Respond To Holacracy Ultimatum: We're Out What would you say if your boss told you wouldn't have a boss anymore? No, you're not fired. Your organization is just redistributing power, eliminating managers and job titles. Sound crazy? The concept, known as Holocracy, is gaining steam at some reputable companies. |
CIO
February 24, 2010
Kim S. Nash |
Zappos tries video sharing to boost sales The online retailer bets that sharing video of the products it sells and helping customers share their own will put shoppers in the mood to spend. |
The Motley Fool
October 19, 2006
Seth Jayson |
Gap Needs a Dope Slap Free shipping on a commodity product in a high-competition environment? The Gap's new online shoe concept is more evidence the company is broken. Investors, beware. |
The Motley Fool
July 25, 2009
Rick Aristotle Munarriz |
A Fool Looks Back There were earnings reports from Apple, Chipotle, and Netflix this week as well as McDonald's. The Amazon-Zappos deal made news last week also. |
Inc.
May 2009
Max Chafkin |
10 Questions for Tony Hsieh Zappos.com founder Tony Hsieh answers questions about his favorite part of the day, improving skills and more. |
