| Similar Articles |
|---|
 |
Global Services
January 31, 2008
Rinku Tyagi |
Best Performing FAO Providers--2008 Winner WNS The FAO practice at WNS has more than doubled its revenues in the past year, with 4,500 people out of a total of 17,000 working in this group, makes WNS the best performing FAO provider.   |
Bank Systems & Technology
January 31, 2006
Ivan Schneider |
Wachovia Signs BPO Deal With Genpact Wachovia signed a seven-year business-process outsourcing deal with Genpact. Genpact's 16,000 employees in India, China, Hungary, Romania and Mexico will begin to drive Six Sigma through Wachovia's operations. |
FAO Today
Jan/Feb 2008 |
The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007. |
Global Services
September 30, 2008
Namita Goel |
Top 10 Indian BPOs Analysis on the Top 10 Indian BPOs and what worked well for them in the past financial year. |
Global Services
September 20, 2007
David L. Ross |
Captive Carve Outs As offshore captives succumb to pressures of increasing costs, high attrition, increasing scale and management control, many parents are selling them. Private-equity and global service providers emerge as potential suitors in the game. |
Global Services
September 30, 2008
Imrana Khan |
Staff Turnover in Indian BPOs Surge to Record High The $11 billion Indian Business Process Outsourcing industry - slated to reach $30 billion by 2012 and which employs over 700,000 people - has become a monster to manage. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
BusinessWeek
March 6, 2006
Manjeet Kripalani |
Offshoring: Spreading The Gospel Outsourcing's inner circle has deep roots in GE and McKinsey. Here's how they caught the fever. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Global Services
August 27, 2007
Imrana Khan |
BPO is a Career in the Philippines BPO workers in the Philippines are less likely to leave their jobs than their counterparts in India or China. This is one of the several reasons for the growth in the industry there. |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
BusinessWeek
June 20, 2005 |
A Change Of The Guard At India's Wipro BPO The resignation of Chief Executive Raman Roy on June 6 sent a tremor through India's back office and call center outsourcer, Wipro BPO. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
Global Services
June 26, 2007
Imrana Khan |
EDS + MphasiS + ExcellerateHRO = The Awesome Threesome The 2007 Black Book of Outsourcing's listing of top 50 global service providers is full of surprises. EDS emerging on top is only one of them. |
Global Services
August 26, 2008
Lisa Ross |
Choosing the Best Outsourcing Approach One of the latest trends in finance outsourcing is that CFOs are seeking an integrated service delivery approach to outsourcing, instead of a piecemeal approach, to gain greater efficiency, effectiveness, and control and compliance of their finance and accounting (F&A) business process |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
BusinessWeek
August 7, 2006
Manjeet Kripalani |
Call Center? That's So 2004 Outsourcing shops are moving fast into higher-paying businesses |
Insurance & Technology
May 25, 2010
Anthony O'Donnell |
Genpact, MajescoMastek Partnership Combines BPO and Tech Solutions Both parties plan to develop what they describe as innovative, platform-based business process management solutions across the industry value chain. |
Global Services
September 3, 2008
Imrana Khan |
Indian Domestic Outsourcing Market on an Uptick The Indian domestic BPO market, which presently stands at $1.41 billion mark, is likely to increase by 35 percent to $5.38 billion by 2012, according to a recently released study by ValueNotes, a business intelligence and research firm |
Global Services
November 24, 2007
Imrana Khan |
Top Indian BPO Employers A recent study finds that vCustomer, a multichannel customer-support services firm from India with 3,600 employees, is the top employer of the year 2007. The company gained one position from the last year. |
The Motley Fool
September 23, 2004
Rich Smith |
GE to Sell "Outhouse" One of the pioneers of offshoring intends to sell off its Delhi-based call centers to any bidder that can come up with the $1 billion asking price. |
BusinessWeek
April 17, 2006
Manjeet Kripalani |
Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
CFO
May 1, 2007
Randy Myers |
Going Away The doubts that finance executives once had about offshoring are quickly disappearing as savings and process improvements become too good to pass up. |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
BusinessWeek
December 2, 2010
Mehul Srivastava |
Philippine Call Centers Overtake India Its young workforce, well trained in English, is luring call center operations from Bangalore and Guragon. |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
| Knowledge@Wharton |
How One Venture Capitalist Views Opportunities in BPO Investments As more and more buzz grows around business process outsourcing, as the trend is called, venture capitalists are starting to take notice. |
Global Services
October 25, 2007
Adyasha Sinha |
Early Warning on Attrition Offshore BPO and contact-center companies struggling to fight the attrition epidemic are coming to rely more and more on early warning systems that track employee behavior to predict their likelihood of leaving the company |
Global Services
May 3, 2007
Bhambal & Sengupta |
India's Emerging Cities The new Indian cities that are servicing American corporates are ones that you may not have even heard of. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
CRM
November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
Global Services
May 10, 2007
Amrita Singh |
Offshore HR: What Customers Can Do? In many outsourcing and offshoring relationships, customers and providers work shoulder-to-shoulder. Customers involve themselves in a range of activities that span recruitment, training, migrating processes and even appraisals of the staff that are working with third-party providers. |
FAO Today
Nov/Dec 2007
Rachael Stormonth |
Are Vendors Contributing To the Slowdown in New Procurement BPO? Mismatches between buy-side requirements and vendors' services and capabilities prove challenging. |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
BusinessWeek
November 7, 2005
Manjeet Kripalani |
India: Desperately Seeking Talent As India's economy booms, companies are scrambling to find, and keep, skilled workers. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
