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Entrepreneur June 2003 Melissa Campanelli |
Shipping Out If you can afford to join the fray, offering online customers free shipping may help you compete. |
PC World February 2001 Anne Kandra |
Return to Sender--If You Can Time limits on returning a faulty new PC... |
PC World June 2006 Christopher Null |
All-Star Tech Stores Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear. |
InternetNews December 30, 2008 Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? |
PC World October 24, 2006 Tom Spring |
How to Avoid the Biggest Web Shopping Annoyances Hidden fees, products that suddenly disappear from stock, shady stores -- don't put up with them. Here are strategies for getting the right products at the right price, without hassles. |
PC World December 23, 2007 Jeff Bertolucci |
Best Places to Buy Tech Products Now and Post-Holidays You know which products you need. But where and when can you get the best deals? Our ratings of the best tech stores and our tips for timing your purchases can help. |
The Motley Fool November 25, 2006 Elizabeth Brokamp |
Holiday Deals for Online Shoppers Love shopping online but hate paying the shipping fees? You may be in luck. Many of the big online stores are offering discounted or free shipping deals this season in order to secure your business. But not without strings attached, of course. |
PC World September 2002 Anne Kandra |
Such a Deal? The Best & Worst Places to Buy on the Web From big names to cheap no-names, we rate today's PC gear sites for price, selection, and service. |
The Motley Fool November 20, 2006 Dayana Yochim |
Black Friday's Bogus Bargains Retailers have a lot more than hot bargains in store for holiday shoppers. They're pulling out all the stops to get customers to overindulge. Here's how bargain hunters can avoid the financial tripwires this season on Black Friday and beyond. |
InternetNews January 11, 2006 Susan Kuchinskas |
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites. |
The Motley Fool November 14, 2007 Mary Dalrymple |
Ship Your Presents Free! To help make the most of Cyber Monday, the online retailer's answer to Black Friday, look around for the best shipping deals to cut your holiday costs. |
PC World October 2004 Anne Kandra |
Web Shopping: A Cart Full of Frustration Here are half a dozen common (and aggravating) glitches that continue to bedevil e-commerce, along with some suggestions to help consumers avoid them in the future. |
Search Engine Watch October 25, 2005 Shari Thurow |
Shopping Search and Merchant Reputations Consumers often look to merchant reputations on shopping search engines when deciding to make a purchase. But who determines these reputations? And can you trust them? |
InternetNews April 6, 2004 Susan Kuchinskas |
Discount Online Retailer to 'Bill Me Later' Multi-channel consumer electronics retailer TigerDirect added a new way for customers to pay with the addition of the "Bill Me Later" service from I4 Commerce, the company said in a statement Tuesday. |
PC World January 2004 James Oliver Cury |
The Art of the Deal The right tech products at great prices from trustworthy merchants are out there. These 30 tips and sites will help you find them, online or off. |
InternetNews June 29, 2006 Vangie Beal |
Google Checkout Open, Ready for Business Ending speculation surrounding its online payment system, the search-engine giant today launched Google Checkout. |
CRM January 11, 2013 Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
PC World December 17, 2001 Joel Strauch |
Web Guide to Last-Minute Shopping Shopping sites promote guaranteed deliveries, procrastinator's sections for harried Web shoppers. |
InternetNews May 11, 2009 Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
The Motley Fool November 12, 2010 Alyce Lomax |
Free Shipping Won't Save Wal-Mart's Holidays The discount giant's latest salvo in the seasonal retail wars lacks firepower. |
InternetNews November 8, 2006 Nicholas Carlson |
Google Counters Its Own Checkout Freebie The news comes days after PayPal offered similar incentives. |
Search Engine Watch September 29, 2004 Shari Thurow |
Shopping Search Tactics Shopping search engines make it easy for people to research and buy products. They can also be a powerful and cost-effective customer acquisition channel for merchants. |
InsideFlyer December 2006 |
Christmas Shopping (for Miles) The advice, deals and everything you need to make your visit to the online shopping malls more about the miles than ever before. |
InternetNews June 1, 2005 Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. |
Search Engine Watch June 29, 2006 Chris Sherman |
Google Launches Checkout, not the Rumored GBuy Checkout isn't the rumored PayPal killer, but it does offer some compelling features for both merchants and online shoppers alike. |
The Motley Fool September 2, 2008 Anders Bylund |
Cheap Shipping Doesn't Matter Go "FREE" or go home. |
InternetNews June 1, 2007 Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
CRM November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |