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March 2007
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Voice of Reason Putting a positive spin on negative publicity helped ring in sales for this entrepreneur.   |
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May 1, 2006
Coreen Bailor |
Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. |
BusinessWeek
February 21, 2008
Jena McGregor |
Rebel with a Stalled Cause How GetHuman.com, a customer empowerment crusade, lost steam. |
CRM
December 2010
Donna Fluss |
Speaking of Solid Payback Optimizing your interactive voice response system may require only a small investment |
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March 2007
Ian Jacobs |
Gethuman? Get Real. Arising from consumers' growing hostility toward interactive voice response systems, this new project's standard could work to deepen, not reduce, consumer dissatisfaction. |
CRM
February 11, 2011 |
IVR Technology Group Announces iCAN Post-Call Surveys IVR Technology Group, a provider of intelligent voice response services and solutions, has introduced a feature-rich, post-call survey application that can be coupled with its IVR hosted services platform to provide call centers with easy access to very robust, automated telephony tools. |
T.H.E. Journal
October 2004 |
CompassLearning Odyssey for English Language Learners CompassLearning has designed a product to assist English Language Learners in forming better reading and writing skills. |
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February 1, 2010
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The Way I Work: Paul English of Kayak Kayak.com co-founder Paul English is obsessed with customer service. That's why he bought the most annoying phone he could find. |
Salon.com
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Google a go-go While other search engines sputter and fail, Monika Henzinger, Google's director of research, has an answer to every query... |
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June 23, 2010
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Dialects, Diversity and Keyword Research Great tips for improving your ad groups and utilizing linguistic diversity and dialects to expand your list of non-English keywords. |
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Google Launches Industrial Strength Blog Search Google has introduced its long awaited blog search service, becoming the first major search engine to offer full-blown blog and feed search capabilities. |
CRM
June 30, 2015 |
IVR Technology Group and Jacada Partner Jacada will offer Visual IVR technology to IVR Technology Group's customers. |
CRM
May 2012
Leonard Klie |
In the Air Instead of on the Line A natural language-based IVR connects US Airways passengers to better service. |
InternetNews
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Google May Open Up Blog It was a big year for Google's own blog (even if you don't think it really is one). |
CRM
April 2014
Leonard Klie |
From IVRs to Automated Interactive Customer Contacts Chat, SMS, and virtual agent solutions have a strong future if deployed wisely. |
Bank Technology News
July 2008
Michael Sisk |
English Goes Global Via Online Training The pace of globalization, which is making cross-border commerce, acquisitions, and exchange of best practices more common, makes English proficiency more vital throughout organizations. |
Registered Rep.
October 30, 2015 |
The State of Independence: Robo Rising Advisors like automated investment platforms for a number of reasons. |
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June 9, 2015 |
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace Jacada has joined the Interactive Intelligence Global Alliance Program. |
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September 14, 2005
Sean Michael Kerner |
Google's All About The Bloggle Google launches Blog Search Beta, but keeps AdWords ads out of it for now. |
Inc.
October 2005
David H. Freedman |
What's Next: Service With a Smile. Really. How technology ruined customer service - and how three start-ups plan to rescue it. |
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April 2002
David Rountree |
Phone Glitches Drive Consumers to Competition Banks, more than most companies, are likely to lose customers when service quality slips... |
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July 1, 2005
Jim Middlemiss |
CIO Challenge As more and more clients look to conduct transactions via electronic channels, investment management firms are improving their electronic servicing systems. Boosting online search capabilities and integrating call center systems and Web platforms can enhance self-service. |
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The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. |
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March 9, 2005
Chris Sherman |
A Cool Blog Discovery Tool There's a lot of great content out there on those millions of blogs, so finding the good ones related to your own interests can be a challenge to many blog search engines. But this set of tools takes a different approach to blog searches. |
