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Insurance & Technology October 31, 2006 Maria Woehr |
Tracking Trouble State Auto purchased TeaLeaf CX Solutions to proactively monitor the agent portal and alert IT of any technical problems - without interfering with other applications running in its system. |
Insurance & Technology October 5, 2006 Anthony O'Donnell |
Technology Factory Enterprise technology orientation, development methodologies, project management discipline and astute staff development drive SVP and chief technology officer John Kellington's record of success at Ohio Casualty. |
Insurance & Technology May 3, 2006 Anthony O'Donnell |
Real-Time Vision Dan Carmichael's career-long interest in technology standards culminated in a successful corporate turnaround at Ohio Casualty. |
Insurance & Technology November 26, 2003 Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology May 18, 2007 Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
Insurance & Technology July 25, 2005 Lisa Valentine |
Reaping the Rewards An interview with Ohio Casualty Group's CTO on how his cutting-edge PARIS (Policy Administration, Rating and Issuance System) policy administration system exemplifies how to build an insurance architecture that can serve as the basis for future technology development. |
Insurance & Technology October 16, 2007 Peggy Bresnick Kendler |
John Kellington Moves to ACORD as SVP of Standards In the newly created position, Kellington says he will oversee the development of standards for life and annuity, property/casualty and surety, and reinsurance and large commercial. |
Insurance & Technology February 1, 2006 Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Inc. September 2008 |
Where To Buy It When shopping for business insurance, try to find an agent or broker who specializes in your industry. |
Insurance & Technology February 10, 2010 Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
The Motley Fool August 7, 2006 |
Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice. |
Insurance & Technology October 7, 2005 Charles Babcock |
IBM/ACORD Deal Eyes SOA Insurance industry standards body ACORD will expand its standards framework to include business processes, owing to a contribution by IBM of elements of the vendor's Insurance Application Architecture that define common industry business process services. |
PHONE+ December 30, 2009 Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology November 19, 2007 Anthony O'Donnell |
ACORD's John Kellington Drives New Standards Approach The former Ohio Casualty CTO and IBM consultant has faith that the best-practice and project management disciplines that served him in his former roles will likewise inform his contributions as ACORD's senior vice president in charge of standards. |
The Motley Fool April 21, 2004 Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
The Motley Fool September 12, 2005 |
Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers. |
Bank Systems & Technology June 1, 2005 Phil Britt |
Through the Looking Glass You can't fix what you don't know is broken. For Wells Fargo, the key to providing wholesale commercial customers with the best Web-based services possible began with monitoring clients' online sessions. |
PHONE+ August 27, 2009 Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology November 28, 2005 Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
PHONE+ May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
Insurance & Technology May 18, 2004 Lisa Smith |
Let the Good Times Roll? Improved prospects for industry growth are creating a more encouraging environment for IT initiatives, according to InformationWeek Research. |
PHONE+ September 16, 2009 Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology October 29, 2003 Greg MacSweeney |
What's your Legacy plan? One thing's for sure: A monolithic approach won't work. Depending on the particular application and platform, insurers' legacy replacement/enhancement strategies vary widely according to the project specifics. |
Insurance & Technology January 5, 2007 Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
Insurance & Technology August 7, 2008 Nathan Conz |
Carrier Confidential: Liberty Mutual Agency Markets When the Safeco deal is finalized -- as early as this summer -- Liberty Mutual ($25.9 billion in annual consolidated revenue) will become the fifth-largest P&C carrier in the United States |
CRM July 2013 Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
Insurance & Technology March 18, 2005 Wendy Toth |
Information Support Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force. |
Insurance & Technology May 16, 2007 Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
The Motley Fool February 16, 2007 Dan Caplinger |
Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you. |
PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
The Motley Fool May 26, 2004 |
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. |
PHONE+ December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
Insurance & Technology July 11, 2008 Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
The Motley Fool January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
PHONE+ March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
PHONE+ Michael Murphy |
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. |
CRM September 2007 Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
PHONE+ December 30, 2009 Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
CFO April 1, 2003 David M. Katz |
Holes in the Net? Insurers' woes are mounting -- and your company's coverage may be at risk. |
AskMen.com Michael Hirsch |
How To: Get Yourself An Agent Agents are necessary because they understand the industry they specialize in, know the big players and, more importantly, will know how to sell you and your talents, better than you can sell yourself. |
The Motley Fool February 17, 2006 |
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. |
The Motley Fool September 26, 2007 Matt Koppenheffer |
P&C Insurance Feeling the Squeeze It appears competition is starting to heat up in the property and casualty insurance sector, which may change the low pricing many of these companies have enjoyed. |
Job Journal May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
Insurance & Technology October 10, 2007 Peggy Bresnick Kendler |
Jim Court Takes Charge of American Property and Casualty's Operations American Property and Casualty's COO focuses on operations and the entire IT organization. |
CRM January 2004 Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
The Motley Fool February 1, 2007 Emil Lee |
Three Low-P/E Insurance Stocks Surveying the insurance industry for investment bargains. |
The Motley Fool July 31, 2007 Selena Maranjian |
Don't Forget Travel Agents It's not always best to book trips on your own. Here are some points about using travel agents to consider. |
CIO February 28, 2012 Lauren Brousell |
Shadowing Your Customer ADP fixes confusing software by tracking the customer's every move. |
The Motley Fool July 21, 2011 |
United Fire & Casualty Earnings Preview Investors are bracing for the worst and waiting to see whether United Fire & Casualty will fall short of Wall Street forecasts for the third consecutive quarter on Tuesday, July 26. |