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Investment Advisor June 2010 Mark Tibergien	A Clear Sign You Haven't Achieved Critical Mass You know you've achieved critical mass when the departure of an employee or significant client doesn't send the business into a tailspin.
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IndustryWeek November 1, 2008 Jonathan Katz	State of the Workforce Report Incentive-based employee referral programs are highly effective.
CFO February 15, 2006 Craig Schneider	The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management.
IndustryWeek October 1, 2007 Jonathan Katz	Efficiency Boosts Productivity Increased employee output increases productivity.
CFO July 15, 2009 Josh Hyatt	The Metric System CFOs who want better workforce analytics should be prepared to put more "R" in "HR."
HRO Today Jan/Feb 2008 Chris Johnson	Gauging Service Delivery Quality as Judged by Your Employees HR outsourcing is not consistently delivering the level of service employees expect.
Global Services September 16, 2008 Allan Schweyer	The Powerful Link Between Talent Management & Biz Performance Outsourcing works with talent; its a reality. But how does one ensure that customers talent-management systems and processes in outsourcing are properly administered and effectively supported to increase employee and business productivity and performance?
CRM July 2015 Maria Minsker	Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers
HBS Working Knowledge September 1, 2003 Loren Gary	The New ROI: Return on Individuals Is there a way to measure ROI on the investments you make in people? Sure -- and doing so provides you with insights on how to spend your limited resources more effectively.
Information Today September 17, 2015	iCIMS Shares Findings From Employee Referral Program Study iCIMS released its study findings on the impact of employee referral programs on employee satisfaction.
CFO June 1, 2007 Scott Leibs	Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts.
CFO November 1, 2011 Alix Stuart	More, Better, Faster: But How? A new survey helps explain why productivity is skyrocketing at so many companies.
IndustryWeek September 1, 2004 John Teresko	Driving Employee Engagement Eliciting employee feedback At Cleveland's Eaton Corp. with its annual employee survey helps the global industrial manufacturer understand perceptions and work behavior that impact business outcomes.
IndustryWeek May 1, 2005 Patricia Panchak	Editor's Page -- Wanted: Inspired Leaders, Engaged Employees We're leading in a particularly tough time in manufacturing, and it's management's job to lead employees through it. But you have to level with your employees if you expect to lead them.
Managed Care December 2007	Employers Offer Financial Incentives for Healthy Behavior With pressure to control health care costs mounting, more companies plan to offer financial incentives to reward workers who adopt healthy lifestyles, according to a survey.
CRM September 1, 2005 Lior Arussy	Find Out What Employees Are Afraid Of Fear keeps many workers from reaching their full level of commitment and productivity. To elevate employee performance to the excellence level you seek, you need to redesign your relationship with them to include understanding, and to address their fears.
Knowledge@Wharton	Tangible Agitation Over a Proposal on Intangible Assets Beefing up the disclosure of intangible assets would potentially yield greater transparency, enabling the investment communities to make better decisions about their capital. Should companies be required to disclosure information about their intangible assets to investors?
National Real Estate Investor November 1, 2002 Jay Harris	Measuring Performance from Every Perspective Apartment management has been transformed over the past two decades. Leading apartment providers, both public and private, are now adopting the technology, marketing, executive development, board recruitment and measurement approaches used by other industries, adapting them to meet their needs.
CRM February 20, 2015 Justin Gray	Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins.
IndustryWeek February 1, 2007 John S. McClenahen	Employee Involvement: Well, Now Are You Satisfied? The majority of manufacturing companies are measuring employee satisfaction.
AskMen.com Nate Steere	Addressing Employee Complaints Employee complaints are inevitable, and it's not always easy to know what to say.
Investment Advisor August 2009 Lewis Schiff	The Affluentialist: The Importance of Valuing the Intangible An expert appraisal helps prevent the IRS from poking into your client's affairs and challenging the valuation.
The Motley Fool February 24, 2009 Beth Steinberg	6 Ways Companies Can Achieve Long-Term Greatness Traditionally, investors measure a company's value primarily by its financial metrics (margins, debt level, growth rates, etc.). While this is obviously important, financials alone are not the only indicators of long-term success.
CIO September 1, 2003	Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity.
AskMen.com Kirk Thurbide	Employee Retention Employee retention looks to be an ongoing challenge for organizations. As the workforce continues to change, perhaps so must the conventional thinking on employees and retention.
Entrepreneur November 2006 Jane Easter Bahls	Absent with Leave When an employee needs to take a few months off.
On Wall Street August 1, 2011 Todd Colbeck	Triple Productivity and Cut Errors Is your practice stuck at a production level you just can't seem to break through? If so, you need help. And that help can come from your staff.
Financial Advisor December 2006 David L. Lawrence	Merging Traffic Merging financial advisory practices has become quite popular in recent years. Settling operational issues in advance lays the foundation for a successful merger.
CRM April 1, 2007 Lior Arussy	The Variance Factor CRM needs new tools to help align customers and employees for the best service satisfaction.
Job Journal June 27, 2010 John Challenger	Employers Can't Afford Complacent Workers The relationship between workers and their employers has been transformed by the past several difficult years. In the new American workplace, those who hope to secure full-time permanent status must see their responsibilities from a management perspective.
Entrepreneur November 2004 Nichole L. Torres	Hire Learning If you're used to being a sole proprietor, training your first employee can be a challenge. Will your new hire fit in with your business? How can you make sure he or she completes tasks correctly and efficiently?
HRO Today Mar/Apr 2008 Hugh McDonald	Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers.
Bank Technology News September 2005 Michael Grebb	A Crystal Ball For IT Success Executives talk about ROI frequently when pondering new initiatives. But what exactly does it entail? Banks are finding that going beyond a money in/money out measurement isn't as easy as it looks.
Financial Planning January 5, 2008 Laurie Bassi	Invest In People The outdated nature of accounting exacerbates a chronic tendency among U.S.-based, publicly traded companies to invest too little in employee skills.
The Motley Fool August 28, 2010 Jeremy Phillips	The One Thing You Must Know About McDonald's Learn the most important metrics when evaluating a CEO.
Inc. October 2004 Patrick J. Sauer	How To Fire Decisively Firing an employee is never easy, but these tips can make showing an employee the door a less daunting task.
Entrepreneur January 2004 Nichole L. Torres	Top-Heavy Is it time to thin out your management pool?
HRO Today September 2008 Andy Teng	More Bang for the Buck: Outsourcing Recognition Boosts Employee Engagement Programs As organizations seek to do more with less, the power of rewards can keep the workforce engaged in times of wage stagnation.
CRM May 2015 Bruce Temkin	To Improve Customer Experience, Engage Your Employees For better business results, give employees the support they need
Entrepreneur March 2004 Chris Penttila	Otherwise Engaged Get blase employees motivated about their jobs, and they'll really take care of business.
Industrial Physicist Lou Carloni	Hiring and firing Hiring or firing an employee is a challenging, emotional experience and a pathway to possible lawsuits. To reduce the emotional trauma and to be more effective in hiring and firing people, try these timetested strategies.
CIO September 1, 2003 Tom Davenport	Big Offices Are Better And other findings from the universe of productivity metrics.
HRO Today Jan/Feb 2008 Kerry Ann Vales	Seven Trends Driving a Career in HRO Why are HR professionals turning to opportunities in the outsourcing field? Opportunity to learn a broad array of skills and build client relationships are among key considerations for workers.
IndustryWeek July 1, 2002 David Drickhamer	Next Generation Performance Measurement Strategic indicators track the marketplace, monitor resource management and look to the future.
CRM October 2014 Denis Pombriant	Look to Spreadsheets to Foretell CRM's Future An outdated method breeds frustration -- and innovation
The Motley Fool August 27, 2010 Jeremy Phillips	The One Thing You Must Know About Oracle To better see whether Oracle's management is excelling in this area, let's compare the company to its peer group.
Bank Technology News November 2007 John Adams	Feedback: Zions Wants to Plumb the Depths of Your Discontent Zions now believes it's found a way to gather feedback and respond to complaints and suggestions. It's deployed the Allegiance Engage Platform to help analyze and respond in real-time to customer and employee comments and suggestions.
Entrepreneur April 2009 Chris Penttila	Awkward! 10 potentially sticky work situations and how to manage them.
Investment Advisor July 2006 Angela Herbers	The Fast Track: Positive Party Annual evaluations can bring out the good in your employees. The problem is that many financial planners simply don't know how to conduct a good evaluation of their employees to achieve these positive results. Here's how to get it right.