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Bank Technology News May 2007 Larry Ponemon	Consumer Privacy: Top Banks Must Guard Against Breach of Faith The good news for banks, according to a study, is that most customers trust them with their personal data. The bad news is that one misstep will cost them dearly.
The Motley Fool September 7, 2005	How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips.
Bank Systems & Technology May 8, 2007 Deena M. Amato-McCoy	Fear Of Identity Theft Discourages Consumers From Banking Online Proactive security measures increase online banking confidence and use, study says.
The Motley Fool January 23, 2006	All About Online Banking You may not need your bricks-and-mortar branch as much as you thought.
InternetNews June 23, 2005 Roy Mark	Confidence in E-Commerce Waning Gartner survey shows one of out three Internet users buying less online, largely because of concerns over data security.
Bank Technology News April 2007 Holly Sraeel	In the U.S., Privacy Isn't Always Convenient, Or Wanted While banks nationwide wrestle to comply with state privacy and breach notification laws, the TJX phenomenon brings the issue of consumer privacy into sharper focus: If Americans are inconvenienced in any way, they'll forgo privacy.
InternetNews May 6, 2004 Sean Michael Kerner	The Cost of Phishing Hits $1.2 Billion The wider impact to the enterprise is an erosion of consumer trust, a new Gartner research study suggests.
Wall Street & Technology February 14, 2006	Little Confidence In Online Banking The United Kingdom's Financial Services Authority (FSA) has characterized consumer confidence in online banking as "fragile." To combat the trend, the regulatory body is encouraging banks to devote greater effort to fighting online banking fraud.
InternetNews January 20, 2010	Internet Scams a Growth Market RSA queried 4,539 people and found that while more people know about phishing and spam scams than ever before, they're still falling for them in record numbers.
The Motley Fool April 1, 2004 Selena Maranjian	How to Bank Online It can be easier than using a traditional bank, and you might earn more on your money.
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
InternetNews November 12, 2010	Survey: 1 in 3 Customers Fear Online Banking New survey finds that 31 percent of bank customers avoid online transactions because of security concerns.
Bank Technology News September 2010 Rebecca Sausner	Paperless Push Sends Customers to Billers Turning customers on to online banking is a high-priority goal because of the loyalty it engenders, but recent developments in the paperless statement arena have consumers bypassing bank sites to go directly to billers, a trend that endangers banks' loyalty play.
CIO July 15, 2005 Juan Carlos Perez	Internet Users Ignorant About Data Privacy Internet users in the United States are dangerously ignorant about the type of data that website owners collect from them and how that data is used, making them vulnerable to fraud and misuse of their personal information, a new study finds.
Bank Systems & Technology July 22, 2010 Penny Crosman	U.S. Consumers More Willing to Bank, Make Payments Via Mobile Device They still lag the rest of the world, but 16% of U.S. consumers now say they're comfortable with mobile banking and mobile payments, according to a KPMG study.
CRM August 2003 Paul Greenberg	Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction.
CFO October 1, 2006 Fink & Durfee	The 2006 CFO Survey of Trends in Banking Finance executives' concerns about the banking industry.
Bank Systems & Technology February 22, 2010 Penny Crosman	India Bank Launches One-Time Password Card to Protect Online Banking Users Corporate clients can now use one-time passwords generated by a small plastic card developed at the Indian Institute of Technology Madras.
InternetNews January 21, 2011	Phishing Scam Preys On McDonald's Customers A new phishing scam targeting McDonald's customers attempts to elicit credit card and other personal information for identity theft.
InternetNews November 11, 2005 Jim Wagner	Report: ID Theft Haunting Bank Customers Banks need to address the growing concern among their customers over ID theft, or risk losing them.
Bank Systems & Technology February 4, 2010 Penny Crosman	17% of U.S. Adults Use Mobile Banking, Survey Finds Mobile web and SMS are the most common mobile banking technologies, but app-based banking will grow rapidly over the next 12 months, according to Luth Research.
U.S. Banker October 2009	The 25MPWIB Awards Dinner: A Photo Gallery Pictures of the 25 most powerful women in banking.
CIO February 1, 2002 Lorraine Cosgrove Ware	Invest in Privacy Policies and Keep Your Customers To maintain loyalty, it's important to consider your customers and recognize what other companies are doing to ensure their privacy...
Bank Technology News April 2008 Anthony Malakian	Young Folks Ask Banks: Where's the Love? The youngest customers are the least loyal and the most willing to switch to new financial institutions. What can banks do to change this?
Bank Systems & Technology August 4, 2004 Katherine Burger	Hedging Their Bets Business technology executives in the financial services sector continue to be positive, but increasingly cautious, about the possibility of an economic recovery in 2004.
Bank Technology News August 2006	Sizing Up Security: Are U.S. Banks Trailing U.K. Banks? If best practices are indeed what the U.S. banking industry seeks with regard to online security, they'll likely find some of the answers across the pond.
CRM June 18, 2015 Michael Cholak	Just How Important Is Customer Service to Customer Loyalty? It turns out other factors are bigger. But here's why it matters.
InternetNews May 12, 2006 Ed Sutherland	Consumers Losing Trust in Online Banking Stung by breaches of personal financial data, U.S. consumers are quickly withdrawing their confidence in online banking.
Bank Systems & Technology June 1, 2004 Lisa Smith	Regaining a Positive Attitude Bankers are feeling better about the economy and their business prospects - and that's translating into renewed IT activity and spending.
The Motley Fool December 8, 2004 Rich Smith	Do Online Banks Facilitate Fraud? A new phishing scam involving SunTrust presages trouble for online bankers.
Bank Technology News April 2004 Karen Krebsbach	Goin' Phishing Growing e-mail attacks threaten banks' bottom lines
Bank Technology News April 2007 Glen Fest	Internet Banking: Luring the Laggards Will Require Enhancements Banks need added functionality to interest the millions of households yet to enroll in Web banking. Vendors are adapting their wares accordingly.
The Motley Fool June 13, 2011 Arunava De	Are Hackers the Next Threat to Your Portfolio? Before you respond to a malicious attack on one of your investments in your portfolios, measure the impact that such an attack can have on the company.
Bank Systems & Technology May 1, 2006 Larry Greenemeier	Growth Can Be Risky Business Most banks are expecting healthy growth over the next few years on the strength of their retail banking operations, according to a recent study. But are banks focusing enough on the issue of data security?
InternetNews December 7, 2005 Roy Mark	Consumers Whistling Past the Security Graveyard Less than 20 percent of American home computers are adequately protected against viruses, spyware, hackers and other security threats. Nevertheless, an overwhelming majority of users believe they are safe from an attack.
Wall Street & Technology December 19, 2007 Melanie Rodier	U.S. Banks Are Targets in 60 Percent of Worldwide Phishing Attacks Phishing attacks against global banking brands target U.S. institutions most, according to security solutions provider RSA.
Bank Systems & Technology May 6, 2004	One Question For Greg Fusilli, The Bank of New York How is The Bank of New York using technology to improve its relationships with retail banking customers?
Bank Technology News January 2007 John Adams	Trustworthiness: Customer Loyalty Stems From Competence How important is security? New research says consumers hold banks to a higher standard than other retail business when it comes to safety and overall staff and institutional competence.
InternetNews January 12, 2011	Mobile Users Taking Phishers' Hooks Mobile users are three times more likely to fall for a phishing scam than those logging in from a PC or laptop.
InternetNews June 8, 2011	Google's Chrome 12 Debuts Chrome 12.0.742.91 is now out for Windows, Mac and Linux fixing security flaws and adding new features.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Technology News June 2007 Glen Fest	Mobile Banking: Mobile Banking is Finally Almost Here. Really. An adoption surge, fueled by user technology and industry convergence, is expected to propel mobile banking's march to the financial services mainstream within three years.
Bank Systems & Technology July 28, 2006 Gregg Keizer	Phishers Beat Citibank's Two-Factor Authentication Nearly three-dozen phishing Web sites have targeted Citibank business customers with a new scheme that circumvents two-factor authentication.
InternetNews July 28, 2010	Cyberattacks Hit Businesses With Big Bills New study from Ponemon Institute and security vendor ArcSight details rising cost of cyber-attacks, with businesses reporting at least one major attack a week.
Bank Systems & Technology July 29, 2008 Peggy Kendler	Without Careful Management, E-Mail Can Become a Liability What technologies and processes can banks employ to protect customers and employees from e-mail fraud and ensure that e-mail boosts productivity rather than become a liability?
Bank Systems & Technology August 12, 2010 Matt Gunn	KeyBank Deploys Mobile Money to All Customers KeyBank is one of the first banks in the United States to roll Mobile Money out -- which enables various mobile transactions -- to all of its customers.
Bank Technology News November 2001 David Rountree	Importance of Online Banking While generally satisfied with the services they're using today, corporations are on the lookout for more and better Web banking capabilities...
InternetNews August 20, 2004 Susan Kuchinskas	Phishers Are Getting Together Free 'phishing kits' on the Web are making this scam easier than ever.
The Motley Fool July 19, 2006	Is Online Banking for You? Online banking isn't for everyone -- yet. But it might be for you. Take some time to research it a bit.
Bank Systems & Technology October 16, 2009 Maria Bruno-Britz	Trojan Planted in Fake E-mail from IT Dept. Designed to Steal Info From Businesses Trusteer issues a warning to IT departments to be aware of a new phishing attack aimed at enterprises and their confidential information.