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BusinessWeek August 16, 2004 Engardio et al.	Outsourcing: Fortress India? U.S. and European companies that are outsourcing work overseas are under growing pressure from regulators and legislators to guarantee the privacy of their customers' financial and health-care data.
BusinessWeek November 22, 2004 Manjeet Kripalani	India: Let The Deals Begin As Bangalore's outsourcing industry surges, takeovers will be fast and furious
U.S. Banker December 2006 Karen Krebsbach	Inside the Outsourcing World of India India's outsourcers are offering ever-more specialized services, giving banks added reasons to say "yes" to outsourcing.
BusinessWeek April 17, 2006 Manjeet Kripalani	Open Season On Outsourcers More Western software and services companies are snapping up Indian companies that specialize in back-office operations.
BusinessWeek March 28, 2005 Puliyenthuruthel & Kripalani	A Whiff Of Terror In Bangalore A foiled bomb plot has outsourcing shops rethinking security measures. Industry experts predict it will not slow the growth of the outsourcing boom.
BusinessWeek January 16, 2006 Nandini Lakshman	Subcontinental Drift More Westerners are beefing up their resumes with a stint in India.
BusinessWeek May 26, 2011 Bruce Einhorn	India's Scarce Talent, Rising Wages, Balky Clients Faced with a shortage of workers, India's outsourcing industry is struggling to maintain its profit margins -- and its global market share.
BusinessWeek February 14, 2005 Puliyenthuruthel & Kripalani	India: Good Help Is Hard To Find Higher wages and lavish perks reign as outsourcing outfits scramble for talent
BusinessWeek April 26, 2004 Kripalani & Hamm	Merger Fever Breaks Out In Bangalore IBM's $150 million purchase of Daksh eServices, the third-largest Indian call center and back-office service provider, may trigger a wave of acquisitions.
Knowledge@Wharton December 18, 2002	What Works, What Doesn't Lessons from two companies that outsource back-office tasks
BusinessWeek April 19, 2004 Carol Matlack	Job Exports: Europe's Turn It's following the offshoring trend -- and much of it is white-collar
BusinessWeek November 4, 2010 Einhorn & Gokhale	India Outsourcers Feel Unloved in the U.S. Indian outsourcers fear that a U.S. backlash over job losses will endanger their biggest overseas market.
BusinessWeek August 7, 2006 Manjeet Kripalani	Call Center? That's So 2004 Outsourcing shops are moving fast into higher-paying businesses
Bank Systems & Technology August 1, 2007 Nancy Feig	Is China Going to Replace India as the Next Offshore IT Hub? According to a new report, some 200 million Chinese people are currently learning English, providing a growing pool of skilled labor that may compete with India over the next 10 years.
CIO December 1, 2000 Tom Field	For a Few Rupees More India's outsourcing industry is eager to move beyond its back-office image...
Global Services June 10, 2008 Shyamanuja Das	Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk.
Bank Technology News May 2004 Karen Krebsbach	Lessons from the Dark Side How financial services firms can avoid mistakes in overseas outsourcing.
The Motley Fool June 9, 2006 John Finneran	IBM: "I" Stands for India IBM will invest $6 billion in India -- but why?
Fast Company January 2006	Is Offshoring Good? The head of an Indian consulting firm and a high-tech-union president face off on the effects of offshoring and globalization.
BusinessWeek July 11, 2005 Manjeet Kripalani	Leaving A Vacuum At Wipro The departure of CEO Vivek Paul clouds the future for Bangalore's back-office giant
BusinessWeek March 29, 2004 Manjeet Kripalani	Ban Outsourcing? Bad Idea Such legislation in the U.S. could derail India's moves to open its economy
BusinessWeek June 25, 2007 Steve Hamm	Guess Who's Hiring In America Infosys and other Indian companies are recruiting more locals in the U.S.
BusinessWeek June 5, 2006 Steve Hamm	IBM Wakes Up to India's Skills IBM is ramping up operations with cutting-edge projects while using more low-cost, high-value local labor
BusinessWeek October 27, 2003 Diane Brady	All The World's A Call Center Outsourcing doesn't just save cash. It can lift quality.
BusinessWeek November 7, 2005 Manjeet Kripalani	India: Desperately Seeking Talent As India's economy booms, companies are scrambling to find, and keep, skilled workers.
BusinessWeek December 2, 2010 Mehul Srivastava	Philippine Call Centers Overtake India Its young workforce, well trained in English, is luring call center operations from Bangalore and Guragon.
Commercial Investment Real Estate Jan/Feb 2006 Sara Drummond	India Calls U.S. commercial real estate companies are picking up on the vast opportunities in India's growing market.
Global Services September 30, 2008 Imrana Khan	Staff Turnover in Indian BPOs Surge to Record High The $11 billion Indian Business Process Outsourcing industry - slated to reach $30 billion by 2012 and which employs over 700,000 people - has become a monster to manage.
Bank Technology News August 2003 Karen Krebsbach	Outsourcing: Fighting a Giant Sucking Sound Banks face backlash on IT job exports overseas
Wall Street & Technology April 27, 2004 Ivy Schmerken	Offshore Outsourcing: Is Your Data Safe? Financial-services firms are taking extra security measures at their offshore outsourcing facilities. Are security-related fears valid, or are they hype?
CFO October 1, 2003 Abe De Ramos	The China Syndrome U.S. companies are beginning to outsource technology research and development to India and China. Will a meltdown in tech jobs follow?
BusinessWeek June 20, 2005	A Change Of The Guard At India's Wipro BPO The resignation of Chief Executive Raman Roy on June 6 sent a tremor through India's back office and call center outsourcer, Wipro BPO.
InternetNews January 12, 2007 Andy Patrizio	The Bottom Line of Offshore Development Report finds a bottom-line benefit to outsourcing. If the project goes well, that is.
BusinessWeek December 8, 2003 Kripalani & Engardio	The Rise Of India Growth is only just starting, but the country's brainpower is already reshaping Corporate America
IEEE Spectrum April 2005 Steven J. Frank	Source Out, Risk In Offshoring software development can put intellectual property at risk.
BusinessWeek June 19, 2006 Kripalani & Burrows	India: Why Apple Walked Away Plans for Apple's Indian tech support center have been scrapped.
CIO November 2, 2011 John Ribeiro	India Exempts Its Outsourcers from New Privacy Rules India's outsourcing industry breathes a sigh of relief as the government exempts it from strict new data protection rules.
Wall Street & Technology March 19, 2007 Paul McDougall	Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years.
CFO June 1, 2004 Justin Wood	The View from the East India's upstart IT-services firms face their own challenges from their giant rivals in the West.
Reason January 2008 Michael C. Moynihan	Home Again Outsourcing the outsourced: Increasingly India is becoming a clearinghouse for outsourced labor to places like Latin America.
The Motley Fool November 30, 2009 Jennifer Schonberger	The Outlook for Outsourcing in India As the global business landscape shifts and the outsourcing industry evolves, how much will it continue to contribute to India's rapid-fire growth?
CFO March 17, 2003 Laton McCartney	A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter.
CIO November 14, 2012 Stephanie Overby	IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation
BusinessWeek January 12, 2004 Spencer E. Ante	Shifting Work Offshore? Outsourcer Beware Quality and security woes can eat expected savings
Global Services November 5, 2007 Singh & Puryear	Beyond Single Site, Single Provider As companies measure their offshore presence, they grapple with two large challenges. First, the increasing imbalance between workforce supply and demand, and second, where to site their offshore activities.
Global Services July 27, 2007 Amrita Singh	Tax Relief for Captive BPOs in India The Supreme Court of India ruled last month that American investment bank Morgan Stanley would not have to pay tax in India on global income earned from transactions at its captive back-office unit.
The Motley Fool May 19, 2006 Bobby Shethia	Considering a Costly Cognizant Wall Street values the software outsourcing company's stock at too steep a premium to its business. Investors, take note.
CFO October 1, 2009 Josh Hyatt	The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated.
BusinessWeek September 3, 2007 Manjeet Kripalani	A Red-Hot Big Blue In India From inking deals to hiring the best workers, IBM is leading its tech services rivals in India.
Knowledge@Wharton June 4, 2003 Ravi Aron	The Little Start-Up That Could: A Conversation with Raman Roy, Father of Indian BPO Roy shares the story of how he built an upstart outsourcing firm into a leading provider of services for some of the world's largest companies.