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Help Yourself Customer self-service is finally catching on with consumers -- and saving businesses a bundle in the process.   |
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Oracle to Buy InQuira Oracle has entered into an agreement to acquire InQuira, a provider of service knowledge management software that supports Web self-service and agent-assisted service. |
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From Infection to Deflection An antivirus company turns pro-self-service. |
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Weekly News Digest Ovid Introduces SearchSolver... InQuira Upgrades Intelligent Search Platform... ProQuest to Digitize Historical African-American Newspaper... |
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October 2011
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The 2008 CRM Service Awards: Web Self-Service While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. |
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Investing in Knowledge Management Financial software developer Advent uses InQuira to show it's what you know and who you know. |
