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ESET Updates Antivirus For Network Scanning ESET integrates its antivirus engine with a firewall to watch all traffic flowing in and out of the computer.   |
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May 7, 2004
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InQuira Doubles Deployments, Releases New Version New features include improved multi-lingual support, Siebel 7 integration, a new 'dictionary builder', and automated e-mail response functions. |
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July 29, 2011
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Oracle to Buy InQuira Oracle has entered into an agreement to acquire InQuira, a provider of service knowledge management software that supports Web self-service and agent-assisted service. |
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July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
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October 2007
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Help Them Help Themselves Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time. |
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April 1, 2006
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Business Problem: The Call Center Is Overwhelmed with Basic, Repetitive Inquiries With the average agent-assisted phone call as much as 30 times more expensive than a Web self-service interaction, properly implemented Web self-service solutions can save a company time, resources, and money. |
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July 17, 2006
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Users Pass on Updating Antivirus Software A new survey found that while most home computer owners have antivirus software, the majority are not updating it because the update process is too clumsy and intrusive. |
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April 2008
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The 2008 CRM Service Awards: Web Self-Service While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. |
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September 26, 2014
Jake Wobbrock |
Changing Consumer Behaviors Make Self-Service Growth Inevitable To give today's customers what they want, help them help themselves. |
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October 2011
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New Paradigms Bring Value to Knowledge Management The focus shifts from managing knowledge to empowering people to respond, as seen in online communities. |
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November 14, 2006
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More Security Wares Lined up For Vista Security vendors ESET, GRISOFT position their products for Vista. |
CRM
November 2013
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Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
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April 1, 2005
Coreen Bailor |
Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied. |
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April 2008
Marshall Lager |
The 2008 CRM Service Awards: Contact Center Search In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer. |
