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Global Services
July 30, 2007
Glenn Brule |
Business-analysis Skills: Critical for Sourcing Success Whether a company is embarking on a full-scale, outsourced call center or IT operation, or contracting globally for simple project-based services, the need for business-analysis skills is vital. Yet, the role of a business analyst in outsourced engagements is often undefined and elusive.   |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization. |
Global Services
January 1, 2008
Todd Lefkowitz |
Answering Services Call Regardless of the IT infrastructure outsourcing option a customer organization chooses, one of the most important elements in the partnership is the communication on managing risk, optimally using technology and enhancing efficiency. |
CIO
November 15, 2001
Susan H. Cramm |
The Dark Side of Outsourcing Farming out the best work will hollow out your organization... |
Global Services
September 3, 2008
Bryan Baker |
Outsourcing Strategy Set? Don't Forget Customer Communications Beyond the basic business process and IT offshoring practices, the next wave of outsourcing revolves around newer functions such as customer communications. |
FAO Today
Mar/Apr 2008
Phil Fersht |
Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them. |
FAO Today
Nov/Dec 2007
Chris Gattenio |
Ask Chris: This month, she examines how companies maximize third party advisor (TPA) involvement in outsourcing their F&A processes. |
CIO
May 30, 2012 |
Getting More Business Value Out of Vendors How CIOs are rebooting vendors' mind-sets to get away from the same old outsourcing contracts |
Insurance & Technology
May 16, 2007
Peggy Bresnick Kendler |
Effective Vendor Management Enables Insurance Companies to Get the Most Out of Software, IT Services and Outsourcing Contracts Questions and answers about insurer/vendor relationships. |
CIO
December 1, 2000
Erik K. Clemons |
The Build/Buy Battle Balancing the risks and rewards of information service outsourcing... |
CIO
February 1, 2006
Stephanie Overby |
Big Deals, Big Savings, Big Problems Large-scale outsourcing deals promise big savings, but they fail half the time. Here's how to make them work for you. |
Global Services
August 14, 2008
Mehra & Singh |
A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy. |
CIO
July 16, 2010 |
Team Up for Business Value In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost outsourcing value. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
CIO
November 1, 2000
Tracy Mayor |
Our Vendors, Ourselves - Interview: Frank Casale Frank Casale wants you to love your outsourcer as yourself... |
HRO Today
June 2008
Jeff Krynski |
Department Governance: Striving Toward a More Perfect HRO Union When an outsourcing relationship sours, remediation can make things right. |
Investment Advisor
January 1, 2011
Dan Skiles |
Is Your Technology Plan Ready For 2011? Consistent with your advisory firm 2011 business planning process, your approach to creating an annual technology plan should be very similar. |
CIO
May 15, 2002
George Tomko |
Treadmill to Nowhere Are you too busy to take a summer vacation? If so, it's time to figure out what you're doing wrong. After all, you can't take a vacation unless your IT is in order... |
Bank Systems & Technology
March 7, 2005
Peggy Bresnick Kendler |
Sourcing Strategies Banks face myriad sourcing options, from build versus buy to in-sourcing and outsourcing. To select the right strategy, banks must determine which processes or services offer the most opportunity for competitive advantage or cost savings. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
CIO
November 17, 2008
Albert Lee |
How to Choose the Right IT Outsourcing Provider Selecting an outsourcing provider can be difficult, but these project management tips will help you pick the right vendor to meet your current and future needs, and ensure the success of your project. |
IndustryWeek
January 1, 2008
Brad Kenney |
Outsourcing Strategies: Four Keys to Manufacturing IT's Future What to outsource, and what to hold close? Keep these keys in your pocket to unlock a more competitive, business-centric IT organization - both inside and outside your walls. |
HBS Working Knowledge
November 26, 2007
Sean Silverthorne |
Best Practices of Global Innovators Innovation is increasingly driven through collaborative teams due to product complexity, availability of a low-cost but highly skilled labor pool, and advances in development tools. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
Global Services
July 29, 2007
Deborah Kops |
Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more. |
CIO
April 27, 2009
Karl A. Hochkammer |
Plan an Outsourcing Deal's End at Its Beginning Plan ahead to ensure a successful exit for you and the vendor. |
CIO
January 30, 2013 |
IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks |
Managed Care
June 2005
Ed Silverman |
It's a Small World After All: Outsourcing Makes Inroads The entire managed care industry is desperate to cut costs and is beginning to turn toward a controversial method to do just that. |
CIO
April 15, 2006
Stephanie Overby |
The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore. |
Bio-IT World
April 16, 2004
Joel Hoffman |
Taking the Trial Out of Clinical Outsourcing Make sure the vendor's standard operating procedures will mesh with your own, and then tirelessly work toward systems integration. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
Insurance & Technology
February 19, 2004
Julie Gallagher |
Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration. |
FAO Today
Jan/Feb 2008
Ramakrishnan & Frangulescu |
Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard. |
Global Services
May 10, 2007
Amrita Singh |
Offshore HR: What Customers Can Do? In many outsourcing and offshoring relationships, customers and providers work shoulder-to-shoulder. Customers involve themselves in a range of activities that span recruitment, training, migrating processes and even appraisals of the staff that are working with third-party providers. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
ONLINE
Sep/Oct 2009
Pamela Rollo |
Disruption and Vision: Allies of Innovation In this Dickensian year, some information professionals are indeed finding a silver lining, deciding it is time to innovate, to take advantage of the rifts in the status quo, to leave old practices behind, and to improvise. |
Bank Systems & Technology
May 7, 2007
Peggy Bresnick Kendler |
Bank Tech Experts Discuss Vendor Relationships Here, these industry experts talk about outsourcing and offshoring along with other areas of bank tech concerns. |
T.H.E. Journal
November 2001
Sylvia Charp |
Administrative Challenges Exploding service demands for more connections, greater speed, rapid distribution of information resources and increasing availability of new technologies are continually challenging to the educational information technology (IT) administrator... |
CFO
March 17, 2003
Laton McCartney |
A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter. |
Global Services
June 27, 2007
Deborah Kops |
Building a House Without a Blueprint Rushing off to implement a range of outsourcing or offshoring initiatives without a view of the end game is like trying to build the proverbial dream house without taking the time to first put pencil to paper to develop a schematic. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
InternetNews
November 11, 2004
Jim Wagner |
Report: Challenging IT in 2005 IDC Research this week published a white paper that reveals the trends expected to impact IT spending next year. |
ONLINE
Jul/Aug 2008
Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
CIO
August 1, 2001
Patricia Wallington |
Time to Create a CXO Coalition To lead successfully, CIOs must join forces with other Os in the corporation... |
HRO Today
Jan/Feb 2008 |
The Baker's Dozen: Learning The top providers of learning business process outsourcing offer a broad array of services and technology. Read on for our list of the top firms. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
Wall Street & Technology
January 5, 2007
Michael Savelloni |
Alternative Selection The influx of investment dollars has spurred alternative investment participants and their service providers to upgrade their IT infrastructures and applications to meet new demands and comply with reporting requirements of internal and external stakeholders and investors. |
