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HBS Working Knowledge
July 7, 2003
Nohria et al. |
4+2 = Sustained Business Success A study of 160 companies looked for common management practices that succeed. A hint: Business basics matter.   |
HBS Working Knowledge
December 20, 2010
Roger Thompson |
New Dean Sets Five Priorities for HBS Harvard Business School's new Dean Nitin Nohria outlines five priorities that will shape the agenda for the School during his tenure: curriculum innovation, intellectual ambition, internationalization, inclusion, and closer ties to the University. |
IndustryWeek
October 20, 2010 |
Four Proven Steps for Generating Profitable Growth In both good and bad economic times, market focus has proven to be a more effective and lasting strategic alternative for stimulating profitable growth than widening market scope. |
CRM
December 2003
Paul Greenberg |
Creating Realistic Customer Expectations Lessons about escalating customer expectations of CRM software beyond reason were not learned. |
CRM
February 2003
Ginger Conlon |
Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results. |
CFO
June 16, 2003
CFO Staff |
Browser: News, Trends, and Research A piece plan for ERP. Plus: HP's positioning gambit, game training gains traction, and is IT a discredited notion? |
CRM
July 2004
Joshua Weinberger |
5 Ways to Ensure CRM Success Want to predict whether your CRM project will falter or thrive? Chances are the quality of your technology won't be the deciding factor. |
CRM
June 22, 2012
David Mattson |
Combine Sales Training and CRM for a Winning Environment Many people look at sales training and CRM as two separate functions that operate independently of one another. Would it surprise you to hear that they actually complement one another, and that sales training should always include consideration of the CRM strategy? |
CRM
July 1, 2003
Phillip Britt |
Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations. |
Entrepreneur
February 2006
Mark Henricks |
Master Class Book Reviews: In Their Time: The Greatest Business Leaders of the Twentieth Century by Nitin Nohria and Anthony Mayo... Talent Force: A New Manifesto for the Human Side of Business by Rusty Rueff and Hank Stringer... |
CFO
November 1, 2002
Russ Banham |
Back to the Drawing Board With CRM installations, practice makes perfect. |
CRM
April 2003
Ginger Conlon |
Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM. |
CRM
December 2003
Ginger Conlon |
CRM Success Is Your Responsibility You can't just purchase CRM software, load it up, and expect it to work. |
CRM
May 1, 2003
Jim Dickie |
Is Less Better Than More? Small CRM implementations are often more successful than large ones. |
U.S. Banker
February 2002
Eby Raj Seshadri & Corey Yulinsky |
Quick-Return CRM There are ways to improve customer relationship management without spending huge amounts of money. McKinsey consultants argue that CRM should be more mining of profits than of data... |
Bank Technology News
October 2001
Amy Newell |
CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it... |
