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National Defense
March 2004
Harold Kennedy |
Army Crime Fighters Shift Focus to Wars The U.S. Army's Criminal Investigation Command--which usually concentrates on bringing that service's own lawbreakers to justice--now is employing its detective skills against enemy combatants in Iraq, Afghanistan and elsewhere, according to the unit's deputy commander, Col. Paul R. Capstick.   |
CRM
February 1, 2006
Phillip Britt |
Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company. |
The Motley Fool
May 26, 2004 |
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. |
The Motley Fool
January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
National Defense
March 2013
Valerie Insinna |
Companies Introduce New Software to Defeat Suicide Bombers The military continues to invest in behavior prediction software that can alert defense and law enforcement agencies to a terrorist threat in real time. |
National Defense
March 2008
Ifrah & Kardell |
Are You Prepared for A Government Probe? Government investigations are on the rise in the healthcare, defense, energy and insurance sectors. Agents from all levels of government have greater investigatory power through more inter-agency coordination and resource sharing. |
National Defense
September 2007
Breanne Wagner |
Reluctance to Share Information Hampers Counterterrorism Efforts As part of an ambitious plan to improve the flow of intelligence among law enforcement agencies, the U.S. government has set up several command centers where federal, state and local officials can share information. |
The Motley Fool
April 7, 2004
Selena Maranjian |
Tough Times for Real Estate Agents The housing market is still booming, but all isn't rosy for agents. |
The Motley Fool
February 17, 2006 |
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. |
Smithsonian
June 2007
Siobhan Roth |
For Hire: Secret Service Agent Here is a look at the jobs you wish you had. First up, the Secret Service's highest-ranking woman. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
National Defense
October 2009
Tessa Gellerson |
Law Enforcement Needs Guidance To Root Out Terrorist Plots, Says Report Good old fashioned police work has been far more effective in thwarting terrorist plots than high-tech data mining schemes. |
National Defense
November 2010
Stew Magnuson |
Border Patrol Chief Wary of Technology Border Patrol Chief Michael Fisher said he casts a wary eye on one-size-fits-all technical solutions that are designed to help agents keep tabs on the lands that separate the United States from Canada and Mexico. |
Technology Research News
September 22, 2004
Kimberly Patch |
Agent Model Yields Leadership Developing teams of robots or software agents that have efficient collective behavior is an emerging field of research. One avenue involves letting agents receive advice from their acquaintances. |
Job Journal
October 31, 2004
Julia Hollister |
Industry Profile: Law Enforcement Agencies in Hot Pursuit of Crime Solvers Local, state and federal agencies are in search of crime-solving sleuths. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Technology Research News
March 26, 2003
Kimberly Patch |
Network builds itself from scratch Drawing heavily on the chemistry of biology, researchers from Humboldt University in Germany have devised a way for electronic agents to efficiently assemble a network without having to rely on a central plan. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
CIO
October 15, 2002
Sarah D. Scalet |
Fear Factor A reality check on CIOs' top five concerns about reporting security incidents. |
CIO
July 30, 2014
Stephanie Overby |
Analytics Project Wins New Business for Insurance Company Insurer Bankers Financial wins a CIO 100 award for a new system that helps sales agents generate more accurate quotes that customers are more likely to accept. |
The Motley Fool
February 16, 2007
Dan Caplinger |
Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you. |
CRM
December 2003
David Myron |
Service Revs Up Nissan's Turnaround Getting a better understanding of agent performance enabled Nissan Motor Acceptance Corp. to address problem areas; the results were significant. |
BusinessWeek
November 29, 2004
Suzanne Woolley |
Insurance: Take A Good, Hard Look Here's how the Spitzer investigations of the industry could affect you and how to handle insurance-related issues. |
Insurance & Technology
December 23, 2005
Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
OCC Bulletin
January 25, 2007 |
Registered Transfer Agents: Transfer Agent Registration, Annual Amended rules will require registered transfer agents to file Form TA-2 electronically through the SEC's Electronic Data Gathering, Analysis, and Retrieval system. |
CIO
November 1, 2001
Louise Fickel |
Know-It-Alls To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically... |
Insurance & Technology
January 26, 2005
Wendy Toth |
Grange: Home on the Web Ease of doing business is provided to Grange insurance's 1,200 independent agents via a new extranet Web site, www.grangeagent.com. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
| PHONE+ |
Q&A With TNCI Agent Experience Director Andrea Liguori Andrea Liguori talks about her new responsibilities and TNCI's goals. |
CIO
April 15, 2003
Ben Worthen |
What to Do When Uncle Sam Wants Your Data As the czars of data, CIOs better be prepared when the FBI knocks on their doors. |
Insurance & Technology
July 3, 2008
Peggy Bresnick Kendler |
Shift to Independent Agents Compels Insurers to Modify Practices Industry insiders discuss keys to leveraging technology to boost agent performance. |
Insurance & Technology
January 23, 2008
Anthony O'Donnell |
SMIC Goes Live on IDP's AgentXpress Ease of use and efficiencies for the Upstate New York-based regional P&C carrier and its agents alike drove adoption of IDP's portal technology. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
CRM
November 11, 2014 |
LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents. |
| Knowledge@Wharton |
Will Commission Cuts Kill the Small Travel Agent? When an industry's revenue base vanishes, it's time to collapse -- or transform... |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
InternetNews
July 7, 2009
Alex Goldman |
FBI, DOJ Agents: We're Gaining on Cyber Crime While the Internet helps criminals organize and to reach across borders, it can also help law enforcement catch them. |
CRM
June 2015
Garrison Wynn |
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent |
CRM
February 26, 2013
Leonard Klie |
inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem. |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
IEEE Spectrum
September 2006
Harry Goldstein |
Modeling Terrorists New simulators could help intelligence analysts think like the enemy. Whether the goal is to kill, deter, or negotiate with terrorists inside a computer or in the real world, ultimately agent-based models must answer one fundamental question: Do they help save lives? |
National Defense
June 2005
Harold Kennedy |
U.S. Targets BANNED Weapon Exports U.S. Immigration and Customs Enforcement--an arm of the Department of Homeland Security that is known as ICE--is cracking down on the illegal exportation of military arms and other sensitive technology. |
National Defense
August 2006
Stew Magnuson |
Former staffer becomes leading DHS critic Former Department of Homeland Security Inspector General Clark Kent Ervin has emerged in recent months as one of the department's leading critics, and one with some credibility. |
Entrepreneur
January 2006
Chris McGinnis |
Return of the Agent With about 65% of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert. |
CRM
November 16, 2010
Koa Beck |
LiveVox Announces VoIP Agent@Ready VoIP Agent@Ready is a cloud-based inbound/outbound contact solution and supports telephony infrastructure with "hunt" groups of greater precision. |
CRM
April 2003
David Myron |
Delivering on its Promise CRM is turning call centers into profit centers. |
