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CRM May 2010 Joshua Weinberger |
Manifestos Are Conversations More than 10 years after upending the balance between companies and customers, the authors of The Cluetrain Manifesto reflect on its creation - and its lasting influence. |
CIO September 30, 2008 Gary Beach |
Still Clueless When CIOs don't engage customers, companies lose. |
Pharmaceutical Executive August 1, 2008 Marjorie Martin |
All Aboard! What's it going to take for pharma to get on board Web 2.0 and depart from the "selling and telling" approach? |
CRM May 2010 David Myron |
Customers in the Cockpit Just because companies cede control of a customer relationship doesn't mean they cede influence. |
CRM May 2010 Paul Greenberg |
Boarding the Cluetrain Transparency and authenticity are the cornerstones of trust between a company and its customers. |
Fast Company March 2002 Keith H. Hammonds |
Internet 101 According to David Weinberger, the Web has been underhyped. That's right, underhyped. In his new book, "Small Pieces Loosely Joined," Weinberger offers a unified theory of the Web -- and rules for tapping into its real power... |
CRM May 2010 |
V Is for Victory - But the Victory Isn't Yours The V also stands for vendor - as in vendor relationship management, which argues that customers are the ones in control of their relationships. |
CRM May 2010 Lauren McKay |
It's Not Your Relationship to Manage Just as you finally come to grips with CRM, the customers themselves have turned the tables - and now they're managing you. |
CRM August 2010 Joshua Weinberger |
Influential Leaders: The People Person Doc Searls is a true visionary in understanding how customers and companies will work together over the next 10 years. |
Reason Aug/Sep 2007 Katherine Mangu-Ward |
Soundbite In Praise of Digital Disorder: An interview with Internet guru and author David Weinberger on his newest effort, Everything is Miscellaneous, which is a defense of digital disorder with a pleasingly anti-authoritarian bent. |
CRM May 2010 Joshua Weinberger |
CRM On Twitter Here are a few tweets from the top minds hammering out the movement known as vendor relationship management. |
Fast Company November 2000 |
My Favorite Bookmarks: Marcy Lerner Picks from the content director of Vault.com... |