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Fast Company
April 2005
Danielle Sacks |
Sweet (In)security What of those three inalienable free-agent truths? Well, sure, freedom can lead to security. But sharper skills and a diverse stable of clients are even more critical.   |
Fast Company
May 2001
Daniel H. Pink |
Land of the Free It's a war out there. The economy is taking a beating. Job security is in retreat. What better time to join the ranks of Free Agent Nation! Here are the seven laws of the land. Follow them to freedom... |
BusinessWeek
January 7, 2010
Peter Coy et al. |
The Disposable Worker Pay is falling, benefits are vanishing, and no one's job is secure. How companies are making the era of the temp more than temporary. |
BusinessWeek
January 23, 2006
Michelle Conlin |
Call Centers In The Rec Room "Homeshoring" takes off as moms and others provide an alternative to offshoring. |
Reason
Aug/Sep 2001
James V. DeLong |
Old law vs. the new economy How New Deal-era regulations stifle flexible work arrangements... |
Job Journal
June 29, 2008 |
Workplace Trends of the Future Where, how and why we work has changed dramatically over the past two decades and it will go through further transformation over the next twenty years. Here are some glimpses of the change to come. |
The Motley Fool
January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
Job Journal
December 2, 2007
Natalie Ostrom |
The Rise of Free Agents Free agents -- also known as independent contractors and consultants -- can expect a promising future as more companies switch to hiring workers on an as-needed basis. |
The Motley Fool
May 26, 2004 |
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. |
Inc.
November 1, 2002
John Case |
Trading Places Thinking of chucking the security of a job to become a soloist? Make sure you understand the forces that keep most people trapped in cubicles and dreaming of independence. |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
The Motley Fool
February 17, 2006 |
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. |
CRM
September 2012
Leonard Klie |
Outsourced Home Agents Market to Double by 2015 Technical support, communications, and media verticals will see the most growth. |
Entrepreneur
January 2006
Chris McGinnis |
Return of the Agent With about 65% of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert. |
Fast Company
November 1999
Katharine Mieszkowski |
The E-Lance Economy How Web sites are meeting the needs of Free Agent Nation. |
CRM
June 2014
Leonard Klie |
Ovum Expects Home-Based Agents to Soar by 2017 The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
Technology Research News
September 22, 2004
Kimberly Patch |
Agent Model Yields Leadership Developing teams of robots or software agents that have efficient collective behavior is an emerging field of research. One avenue involves letting agents receive advice from their acquaintances. |
| Knowledge@Wharton |
Telephone Call Centers: The Factory Floors of the 21st Century For most of the past century, the factory floor offered a path upward for Americans short on education. Now many low and semi-skilled workers must turn to a 21st century replacement: the telephone call center... |
CIO
November 1, 2001
Louise Fickel |
Know-It-Alls To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically... |
CRM
November 11, 2014 |
LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents. |
CRM
January 2007
Coreen Bailor |
Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model. |
