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Book Excerpt: 'The Future of Boards' In an excerpt from "The Future of Boards," the author discusses why directors are newly questioning their roles.   |
The Motley Fool
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The 4 Most Important Financial Metrics You're busy. You've got things to do that don't involve poring through financial statements until the cows come home. |
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Leonard Klie |
Customer Service Is the Only Metric That Matters Interactions panelists say customers should be the center of all that happens in the contact center. |
HBS Working Knowledge
December 22, 2003
Martha Lagace |
How to Build a Better Board Boards need to work smarter and with a design in mind, says Harvard Business School professor Jay Lorsch. Lorsch discusses his new book Back to the Drawing Board, co-written with Colin B. Carter. |
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April 2010
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Boardroom Burdens Bank directors must be more hands-on than ever, exercising tighter control over management and setting strategic direction. Here are five issues that need attention now. |
The Motley Fool
April 8, 2009
Alyce Lomax |
Corporate Boards Need to Wake Up One of investors' biggest problems -- whether they know it or not -- has been a tendency toward ineffective, entrenched boards of directors that don't do their primary job, which is to look out for shareholder interests. |
HBS Working Knowledge
May 21, 2007
Sean Silverthorne |
Fixing the Marketing-CEO Disconnect A new diagnostic tool that measures marketing performance is used in HBS executive education programs. |
IndustryWeek
June 19, 2012 |
Don't Waste Your Metrics Four keys to making metrics a better part of your evaluation process. |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
CRM
October 2004
Ginger Conlon |
Get Your Facts Straight Customer data aggregation is the number one data issue right now. Find out how companies are handling it and turning it into a positive. |
Fast Company
May 2005
Alan Deutschman |
Which Stage of Change Are You In? Here is a widely influential model of the "stages of change." What stage are you in? See if any of the following statements sound familiar. |
CIO
July 16, 2010 |
Team Up for Business Value In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost outsourcing value. |
IndustryWeek
October 19, 2011 |
Do Performance Metrics Boost Performance? Survey results show a majority of manufacturers employ performance metrics to improve their performance. |
