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CRM
July 2012
Leonard Klie |
Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future.   |
CRM
October 1, 2006
Lior Arussy |
Beware the Faulty Satisfaction Survey Market research firms must measure complete experiences to help clients differentiate products and services. |
CRM
March 17, 2014
Maria Minsker |
CIOs Are Pushing for More Innovation, Constellation Research Finds As CIOs embrace new responsibilities, a chief digital officer role may emerge in the c-suite. |
CRM
February 1, 2006
David Myron |
Experiences Versus Relationships Good relationships, over time, generate more value for customers and, as a result, more revenue for businesses. |
CRM
November 2015
Leonard Klie |
Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members |
CIO
November 2, 2011
Maryfran Johnson |
Why CIOs Detest the Phrase "IT and the Business" Here's why it's time to dump this polarizing phrase and make IT and business people equal partners. |
CIO
January 1, 2014
Kim S. Nash |
State of the CIO 2014: The Great Schism Digital strategist or traditional CIO? Our 13th annual State of the CIO research reveals the great career divide. |
CIO
January 2, 2013 |
CIOs Getting Better at People Skills Our annual checkup on the state of the CIO shows improvement in the leadership skills required to achieve great things for business peers and external customers, says Maryfran Johnson |
CIO
January 1, 2002
Edward Prewitt |
How to Build Customer Loyalty in an Internet World CRM is not altogether awful. It's just that, too often, the standard CRM practices lead to vexation or worse from customers, not loyalty. |
CIO
March 1, 2002
Lorraine Cosgrove Ware |
IT Spending Under pressure to limit IT spending, CIOs stick to core projects... |
CIO
July 28, 2009 |
Mid-Market CIO Wish List for Vendors Although relationships between mid-market CIOs and their IT vendors have generally improved, there is still a significant disconnect between what CIOs want and what their vendors deliver. Top requests include tailoring offerings and better communication. |
InternetNews
January 18, 2005
Sean Michael Kerner |
CIOs See Steady Growth in IT Budgets Research firm forecasts IT budgets to rise by 2.5 percent in 2005. |
CIO
November 2, 2011
Diane Frank |
Candid Talk Trumps the Blame Game How Hilton's CIO uses honest communications to work through difficult times - and avoid finger-pointing. |
CIO
March 1, 2002
Edward Prewitt |
The State of the CIO The 2002 State of the CIO special report describes a job role in transition... |
CRM
June 2014
Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |
CIO
October 5, 2009
Carolyn Johnson |
More CIOs Planning to Spend Money, Hire IT Staff More CIOs are expecting to increase their budgets than at any time since mid-2008. There's some good news about staffing, too. |
CRM
April 2014
David Myron |
Why Customer Experience Is a Bad Metric This year, we received more conference presentation pitches than ever before, and many of them focus on...you guessed it -- customer engagement. |
CRM
March 15, 2013
Mahendra Penumathsa |
Interpreting Customer Life Cycles to Increase Lifetime Value Use these indices to manage customer engagement and predict your renewal business. |
Bank Technology News
March 2006 |
CIO Survey Indicates Big Change On Their Horizon The first-year survey of CIOs based in the U.S. found they face "enormous transformation" in their business. |
CRM
September 2010
David Rich |
Marketing on a Leash Tight budgets and heightened expectations combine to pose a challenge. |
InternetNews
January 23, 2006
Clint Boulton |
CIOs Line Up Top Issues in '06 Leveraging IT to help grow their company's business tops the agenda for Chief Information Officers, according to a survey of some 1,400 CIOs just released by Gartner. |
Information Today
November 5, 2015 |
McGraw-Hill Education Studies Students and Technology Students see greater potential for technology in college than is currently being used. |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CIO
October 27, 2010
Lauren Brousell |
Strategic CIOs Struggle to Achieve Ambitions A new survey from the CIO Executive Council suggests that while CIOs aspire to be strategic leaders, they lack the time and appropriately trained staff to move out of an operational role. |
CIO
January 5, 2015
Kim S. Nash |
CIOs Need to Snap Out of Complacency Your business colleagues aren't as impressed with you as you are. Our 14th annual State of the CIO research rewrites your priorities for 2015. |
CIO
April 1, 2003
Stephanie Overby |
Worst Practices CIOs you don't want to emulate |
CIO
September 23, 2010 |
Download Best Practices for Advancing the CIO Role Survey results help identify how CIOs are shifting their primary focus from the internal and functional to the enterprise and transformational, and ultimately to the external and business strategy. |
CIO
January 1, 2014
Adam Dennison |
Follow the Money: CIOs Have Nothing to Fear From CMOs Our publisher doesn't buy the notion that CMO budgets for IT will outstrip those of CIOs in the coming years, citing new State of the CIO research to prove it. |
CRM
March 2011
Robert Wollan |
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. |
CRM
August 20, 2015
Oren Smilansky |
CRM Evolution 2015, Day Three: Customer Engagement Takes Center Stage Industry experts speculate about the Internet of Things, and customer engagement's role in CRM's future. |
CIO
January 15, 2004
Michael Schrage |
What Goes On Behind Your Back Your company may outsource IT, but your business units will build their own IT systems anyway. Here's how to make sure you stay in the loop. |
CRM
September 2011
Ray Wang |
The Evolution of Social CRM Early adopters must build trust and community |
CRM
June 1, 2009 |
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. |
CIO
February 21, 2013
Adam Dennison |
Why CMOs Won't Control Your IT Budget CIOs are partnering with their marketing chiefs more than ever, but they're not waiting around for marching orders. Getting to know the customer is job one for them, too. |
CRM
August 19, 2014
Maria Minsker |
CRM Evolution 2014 Day Two: Customer Engagement Is the Future of CRM Brands need to revise their digital, mobile, and call center strategies. |
CIO
October 1, 2002
Alison Bass |
The Job Just Got Bigger As if CIOs don't have enough to worry about, marketing guru Regis McKenna argues in his new book, Total Access, that they are now the guardians of customer strategy and outreach -- functions once considered marketing's responsibility. |
CRM
May 2012
Robert Wollan |
Knowing Your Customers in the Digital Age New technologies mean new challenges. |
CRM
October 2015
Paul Greenberg |
Reimagining CRM, Part One CRM has lived through interesting times -- and the changes aren't over |
CIO
May 4, 2010
Maryfran Johnson |
How to Build a Stronger CIO Succession-planning programs have a lot to offer future leaders but often seem to fall flat. Look toward successful CIO leaders to learn how future CIOs are best developed. |
CRM
August 2, 2004
Emmy Favilla |
Required Reading: Getting Back to Relationship Basics Author Pamela Danziger presents evidence that consumers will construct more meaningful relationships with suppliers and retailers. |
CIO
September 1, 2005
Susan Cramm |
Research You Can Use CIOs need business justifications for IT projects beyond financials, such as cycle time or customer retention. Help them understand what kind of research you really need to align with business. |
CRM
March 16, 2012
Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. |
CIO
April 1, 2003
Lorraine Cosgrove Ware |
What You Have to Say - Survey Results A year after our first "State of the CIO" survey, more than 500 IT leaders tell us they're spending more time on alignment and less time on staffing and new technologies. And, needless to say, they're still wrestling with scarce resources. |
CIO
September 23, 2010
Lauren Brousell |
IT Spending Continues to Rise CIO's latest economic survey indicates IT leaders are increasing budgets and investing in applications and mobile. |
CIO
December 15, 2008
Michael Friedenberg |
Time to Step Up What CIOs can expect in 2009. |
CRM
June 2015
Roxana Strohmenger |
Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses |
CIO
March 1, 2002 |
The 2002 State of the CIO Survey Our survey findings highlight the fact that the CIO's time is spent more on strategy than pure technology... |
CIO
February 12, 2009
Carolyn Johnson |
IT Budget & Staffing Survey Shows Bleak Year Ahead for CIOs, IT Staffs A recent CIO magazine survey sees dwindling IT budgets and hiring freezes in 2009. |
Bank Systems & Technology
September 10, 2009
Gwenn Bzard |
Bank CIOs Remain Cautious With Spending, Says Exclusive Survey Research conducted by Aite Group shows that some banks will be pulling back on their IT spending in the near future, but don't expect a surge in offshoring. |
CIO
February 29, 2012
Michael Friedenberg |
Why Smart CIOs Channel Steve Jobs While there are many things to question about Jobs' approach to business, you can't argue with his knack for melding tech and design. Is it time to bring back the importance of the user experience? |
