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CRM
February 23, 2015
Maria Minsker |
Brands Still Think About Digital Marketing Tactically, not Strategically New Forrester report reveals marketers are guilty of 'check-the-box' digital planning.   |
Fast Company
June 2014
Om Malik |
Uber Is the New Google Google may be more than 15 years old and a search-and-advertising behemoth, and Uber may be a five-year-old startup remaking urban transportation. But they think the same. |
Fast Company
Neal Ungerleider |
An Uber Competitor Is Coming To New York's Taxi Fleet Creative Mobile Technologies, which provides the ubiquitous credit card readers and Taxi TV monitors to half of New York's cabs, has inked a partnership with Arro to hail yellow and green cabs via smartphone. |
Fast Company
Pavithra Mohan |
Report: Cabbies Are Getting Nicer -- And We Have Uber To Thank Research from the Technology Policy Institute supports the theory that taxi drivers are becoming nicer -- and attributes it to the rise of the ride-hailing startup Uber. |
Fast Company
Chris Gayomali |
Time For A Career Shift? New York City UberX Drivers Can Earn $90,766 A Year How much does an UberX driver make compared to a regular cabbie? |
CRM
January 2015
Leonard Klie |
There's an App for That, But Does Anyone Care? Studies point to a decline in mobile app usage among smartphone owners. |
Fast Company
Pavithra Mohan |
Uber Driver Is Employee, California Regulators Rule [Updated] The California Labor Commission has ruled that former San Francisco-based Uber driver Barbara Ann Berwick was, in fact, an employee of Uber, not an independent contractor. |
Fast Company
Neal Ungerleider |
Uber Will Now Deliver Xiaomi Smartphones To Your Door Xiaomi, a Chinese phone giant looking to boost its profile in global markets, is attempting the mother of all publicity stunts: delivering phones to customers by Uber. |
Fast Company
Pavithra Mohan |
Uber Mistakenly Exposed The Personal Data Of Hundreds Of Drivers The ride-hailing company accidentally released the personal information of hundreds of its drivers, allegedly leaking social security numbers, scans of drivers' licenses, taxi certification forms, and other private data. |
Fast Company
Neal Ungerleider |
Uber Updates Privacy Policies Ridesharing giant Uber has just revised its privacy policy to track riders' locations even when the app is not being used, and to send promotional discounts to friends and family members. |
Fast Company
Mark Sullivan |
Uber Agrees To Encrypt All User Geodata To Close "God View" Investigation Uber has reached a settlement with the New York state attorney general requiring it to encrypt riders' geolocation information and implement other rider privacy protections. |
Fast Company
Chris Gayomali |
Uber's Trust Problem It's worrisome that a company that has raised $1.3 billion in capital has so publicly shown such a flagrant disregard for its customers' privacy. |
Fast Company
October 2015
Max Chafkin |
What Makes Uber Run Travis Kalanick, the head of Uber, has been presented in an almost cartoonish light, coming off as either a Randian Superman, a Snidely Whiplash -- style mustache-twirling villain, or both. |
Fast Company
Pavithra Mohan |
Report: Uber Deems China Its "Number One Priority" Since making its way to China last year, Uber has grown exponentially in cities like Hangzhou and Chengdu. |
Fast Company
Sarah Kessler |
Uber Is Now Facing A Much Bigger Lawsuit A U.S. district judge granted Uber drivers class-action status in a lawsuit that claims they were incorrectly categorized as contract workers -- which may now apply to tens of thousands of drivers in California. |
CRM
September 24, 2014
Maria Minsker |
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom The new solution enables companies to incorporate mobile apps into customer journeys. |
Fast Company
Pavithra Mohan |
Uber's Background Checks Missed Murder And DUI Convictions, Prosecutors Say A recent amendment to a lawsuit filed against Uber last year indicates that the ride-hailing app's screening process for prospective drivers is far from foolproof. |
CRM
September 2014
Deanna Laufer |
What Makes a Successful Mobile User Experience? Uncovering the traits that set industry leaders apart. |
Fast Company
November 2013
Farhad Manjoo |
A Better Way To Settle Up OpenTable will soon begin testing a service that lets diners skip the payment headache. When you're done dining, you'll open an app on your phone, settle your bill with a few taps, and leave. |
Fast Company
Rebecca Greenfield |
UN Women Says It Has No Plans To Collaborate With Uber On Job Creation (Updated) Just 10 days after Uber announced a global program to get more women drivers, UN Women has backed away from its highly publicized partnership to create 1 million jobs for women. |
CRM
September 2015
David Myron |
4 Ways to Maximize CRM Data If your organization is not regularly revisiting how it captures, tracks, and manages data, even good data can turn into garbage very quickly |
Fast Company
Pavithra Mohan |
Uber To Lease Cars Directly To UberX Drivers The next natural step for the company, announced Wednesday, is to reduce the barrier to entry for prospective Uber drivers by rejiggering its leasing program. |
Fast Company
Sarah Kessler |
A Consulting Firm Hired By Uber Found That Its Drivers Are Very Happy Uber's survey seems to paint a selective picture of its drivers. Which is exactly what it's designed to do. |
Fast Company
Rose Pastore |
As Uber Seeks Another $2 Billion, Its Rivals Form Alliance Competing ride-hailing apps Lyft, Didi Kuaidi, Ola, and GrabTaxi have formed a global alliance to share technology and strategy in order the take on Uber. |
CRM
August 2015 |
The 2015 CRM Market Influential Leaders Whether they're creating new technology (the Apple Watch) or a new way of catching a cab (Uber), these visionaries are showing us all the way forward. |
Fast Company
Pavithra Mohan |
Uber Fined $7.3 Million By California Regulators, Risks Suspension A California government agency has hit Uber with a $7.3 million fine for withholding information from regulators, the Associated Press reports. |
Fast Company
John Paul Titlow |
Uber Has A Security Problem And This Facebook Vet Wants To Fix It Uber knows it has a security problem and is apparently very serious about addressing it. Today, they hired longtime Facebook security chief Joe Sullivan away from the social networking giant. |
Fast Company
Alice Truong |
Uber Will Let Customers Know When Surge Pricing Has Ended Uber has taken plenty of heat for its surge-price policy during busy hours, but the e-hailing startup tried to assuage this backlash Monday by announcing a feature that will let customers know when surge pricing has ended. |
CRM
June 24, 2014
Maria Minsker |
Forrester Customer Experience Forum: 'Good Is No Longer Good Enough' Exceptional brand experiences stem from engaged employees. |
Fast Company
Gwen Moran |
How Uber Changed The Way They Hire As Uber worked on disrupting the transportation market with its technology-based approach to catching a ride, the company needed good people fast. |
Fast Company
Neal Ungerleider |
The Teamsters Of The 21st Century: How Uber, Lyft, And Facebook Drivers Are Organizing When you think of the Teamsters, you might still think Jimmy Hoffa. But you should also now think Uber, Lyft, and even Facebook. |
Fast Company
September 14, 2011
Alyssa Giacobbe |
PlanetTran, Uber and RelayRides Want To Take You On A Fantastic (And Green) Voyage When innovative cab companies launch, the old-guard competition doesn't play nice. |
Fast Company
Pavithra Mohan |
Uber Debuts A Commuter Service In China [Updated] Now that China's leading ride-hailing company, Didi Kuaidi, has forged a partnership with Lyft, Uber is facing pressure to step up its game in the region. |
