MagPortal.com   Clustify - document clustering
 Home  |  Newsletter  |  My Articles  |  My Account  |  Help 
Similar Articles
CRM
June 7, 2013
David Lloyd
Prepare for the Age of the Customer Advances in technology will help contact centers shine. mark for My Articles similar articles
CRM
January 2012
Leonard Klie
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete. mark for My Articles similar articles
Bank Systems & Technology
March 29, 2006
Phil Britt
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. mark for My Articles similar articles
CRM
November 15, 2010
Zor Gorelov
The Decline of IVR The always-connected customer prefers self-service smartphone applications. mark for My Articles similar articles
Bank Technology News
June 2011
Tim Murphy
App vs. Website For just about any banking need, there's a mobile banking app or a website you can hold in the palm of your hand. The question of the moment is app, website, or both? mark for My Articles similar articles
CRM
February 14, 2014
Nikhil Govindaraj
Easier Customer Service Increases Consumer Satisfaction Pushing a button for service is becoming a growing reality. mark for My Articles similar articles
CRM
October 2012
Donna Fluss
IVRs Get a Bad Rap There's no excuse for not investing in these systems. mark for My Articles similar articles
CRM
June 30, 2015
IVR Technology Group and Jacada Partner Jacada will offer Visual IVR technology to IVR Technology Group's customers. mark for My Articles similar articles
CRM
February 2015
Leonard Klie
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. mark for My Articles similar articles
CRM
July 8, 2013
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. mark for My Articles similar articles
CRM
September 25, 2015
Leonard Klie
Zappix Expands Global Support for Its Visual IVR Zappix now allows companies to provide visual IVR mobile smartphone solutions for iPhone, Android, and the Web in multiple languages. mark for My Articles similar articles
CRM
April 16, 2015
Zappix Launches Visual IVR Big Data Analytics Zappix Visual IVR now includes a big data analytics suite, allowing companies to get a true picture of multichannel interactions. mark for My Articles similar articles
CRM
April 2014
Leonard Klie
From IVRs to Automated Interactive Customer Contacts Chat, SMS, and virtual agent solutions have a strong future if deployed wisely. mark for My Articles similar articles
CRM
November 2015
Leonard Klie
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps mark for My Articles similar articles
CRM
August 2011
Leonard Klie
Changing the Channel Research reveals how consumers will contact customer service within the next two years mark for My Articles similar articles
CRM
September 2013
Leonard Klie
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. mark for My Articles similar articles
CRM
May 1, 2006
Coreen Bailor
Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. mark for My Articles similar articles
CRM
January 2015
Leonard Klie
In Customer Service, It's More Efficient to Be Effective Rushing customers off the phone might cut costs, but ignores the potential for greater value. mark for My Articles similar articles
Bank Systems & Technology
October 28, 2004
Peggy Bresnick Kendler
Contact Centers It is critical for banks to have well-trained contact center personnel and to implement the latest self-service and voice technologies. mark for My Articles similar articles
CRM
May 2005
Coreen Bailor
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. mark for My Articles similar articles
CRM
November 1, 2006
Coreen Bailor
Speech Recognition Leads to R&R Fluency Voice Technology helps a travel services company provide its customers with more communication choice. mark for My Articles similar articles
Bank Systems & Technology
November 3, 2009
Maria Bruno-Britz
In Channel Projects, Banks Look for Simpler Solutions The new economic conditions are dictating smarter use of resources among banks as they enhance their channels. mark for My Articles similar articles
CRM
November 2013
Leonard Klie
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? mark for My Articles similar articles
CRM
February 2, 2004
Hot Seat: Self-Help Alters the Service Landscape As Web self-help grows in popularity among both customers and the companies that serve them, CRM magazine asks: Can Web self-help solutions enable companies to bring outsourced customer service efforts back in house? Why or why not? mark for My Articles similar articles
CRM
November 16, 2012
Mayur Anadkat
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. mark for My Articles similar articles
CRM
February 1, 2007
Walter Rolandi
Decrease IVR Hang-Ups Want a more effective interactive voice response system? Here are a few rules that can help prevent customer loss. mark for My Articles similar articles
CRM
November 2005
Coreen Bailor
Avoiding the Speech Rec. Wreck Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off. mark for My Articles similar articles
CRM
February 22, 2013
Paul Lang
What's Next for the Contact Center? The challenge for contact center managers will be finding a way to offer the best customer service at the lowest cost. Here are seven trends that we can't ignore. mark for My Articles similar articles
CRM
June 6, 2011
Leonard Klie
Nuance Launches Complete Care Multichannel Solutions Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care. mark for My Articles similar articles
CFO
November 1, 2010
David McCann
Attack of the Apps Primed by their experiences as consumers, workers yearn for a greater diversity of mobile business apps -- and they're getting them. mark for My Articles similar articles
CRM
March 2014
The 2014 CRM Rising Stars All of these companies add significant value to the customer experience. And, because of this, they have the potential to soar. Congratulations to this year's group of high flyers. mark for My Articles similar articles
CRM
April 1, 2007
Coreen Bailor
Winnowing Customer Care Woes Craft applications with touch-tone and speech-enabled IVRs based on customer needs. mark for My Articles similar articles
CRM
April 1, 2007
Collins et al.
Satisfying a Double Standard How to capture the real self-service opportunity. Satisfying the double standard of attempting to drive customers to lower cost channels while improving the experience is the key to success. mark for My Articles similar articles
Bank Technology News
December 2010
Michael Sisk
From Cost Center to Revenue Driver For decades the call center was considered a cost center, and the most important performance measurement was how fast you could get the customer off the phone. Now virtually all banks are trying to turn call centers into profit centers. mark for My Articles similar articles
CRM
December 2007
Coreen Bailor
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. mark for My Articles similar articles
Insurance & Technology
January 28, 2009
Anthony O'Donnell
MetLife Boosts CSR and IVR Capabilities Competing for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service. mark for My Articles similar articles
CRM
October 2007
Coreen Bailor
Help Them Help Themselves Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time. mark for My Articles similar articles
CRM
June 9, 2015
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace Jacada has joined the Interactive Intelligence Global Alliance Program. mark for My Articles similar articles
Bank Technology News
March 2005
John Adams
Choice and Consequence The Internet and call center are the branch's remote and, at times, impersonal second cousins, but make them second fiddle at your peril. A customer's descent into automation hell can be the difference between a better relationship and a lost one. mark for My Articles similar articles
CRM
April 1, 2005
Coreen Bailor
Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied. mark for My Articles similar articles
CRM
November 2011
Leonard Klie
10 Ways to Rearchitect Your Contact Center Hiring, training, and technology are considered keys to raising the customer service standard. mark for My Articles similar articles
Wall Street & Technology
June 23, 2008
Melanie Rodier
SOA Threatens Security With customers accessing systems themselves through Internet banking and other self-serving channels, core systems are vulnerable to security threats. mark for My Articles similar articles
CRM
May 1, 2007
Coreen Bailor
Chatting Up Customers Down Under A telecommunications company combines speech with CTI and increases customer satisfaction, agent efficiency, and self-service adoption as a result. mark for My Articles similar articles
CRM
April 1, 2007
Colin Beasty
Business Problem: CSRs Are Inundated with Routine Customer Inquiries, Which Increases Wait Time and Reduces Agent Effectiveness. Tech Solution: Speech-enabled IVRs. Aspect Customer Self-Service... Cisco Unified Customer Voice Portal... VoiceObjects 6... mark for My Articles similar articles
CRM
October 2003
Ginger Conlon
The Great Service Debate Used properly, self-service applications can enhance the buyer-seller relationship. mark for My Articles similar articles
CRM
July 12, 2013
Duke Chung
Made-to-Order Customer Experiences Why customer service will -- and should -- never be the same. mark for My Articles similar articles
CRM
December 2010
Separating Fact From Fiction Addressing myths regarding upgrading non-vXML-based applications and improving IVR applications. mark for My Articles similar articles
CRM
December 4, 2015
Gregory Pal
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. mark for My Articles similar articles
Bank Systems & Technology
June 1, 2005
Peggy Bresnick Kendler
Contact/Call Centers No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships. mark for My Articles similar articles
Bank Technology News
March 2010
John Adams
IVRs Get On The Brandwagon Interactive voice response (IVR) systems are increasing in importance as a retention tool in the financial services industry. New systems can be linked to CRM systems, and can move callers and customer data between departments. mark for My Articles similar articles